Bus was late 20 mins due to traffic, but service was professional and driver was courteous.
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It was very good service. Working with Kay and the other gentleman is always a very good experience. Their attention to any need is always met and with a positive attitude and gentleness. Thank y... See more
The bus was on time. It was clean. The driver was polite s d got us to our destinations quickly and efficiently.
Great experience!! Wonderful driver and a clean, well maintained bus. Thanks for helping make our day unforgettable.
Company details
About First Charter Bus Rental - Lewisville-Purnell
Written by the company
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Contact info
601 East Purnell Road, 75057, Lewisville, TX, United States
- 800-204-4362
3.9
Great
11 reviews
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Professional and courteous
Bus was late 20 mins due to traffic, but service was professional and driver was courteous.
March 16, 2020
Unprompted review
The bus was on time
The bus was on time. It was clean. The driver was polite s d got us to our destinations quickly and efficiently.
March 1, 2020
Unprompted review
The trip was a big success.
February 24, 2020
Unprompted review
The second bus was late and the driving…
The second bus was late and the driving was a little reckless.
February 17, 2020
Unprompted review
It was very good service.
It was very good service.
Working with Kay and the other gentleman is always a very good experience. Their attention to any need is always met and with a positive attitude and gentleness.
Thank you for your excellent service.
January 26, 2020
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
120 people had to wait for another 1hr…
120 people had to wait for another 1hr 30mins for the second bus to come. I called the company when the second bus didn't show on time, and I was told by the management that the bus driver never showed up for work. If that's the case, they should've checked the ticket and let us know ahead of time or arrange a different driver to fulfill the contract. I have addressed the issue to the management and waiting for their response.
January 7, 2020
Unprompted review
Reply from First Charter Bus Rental - Lewisville-Purnell
I apologize for your experience and assure you this is not typical. My name is Nancy and I run the Charter Center in the Central US. Will you please call me at 866-514-8747? I want to understand more about your experience so I can work with you to make this situation right. Thanks, Nancy
Our bus driver was amazing but late
Our bus driver was amazing and very accommodating however due to traffic she was very late which resulted in me being charged by various other vendors (staff and live music) much more due to having to extend their time line since the late bus delayed my wedding by about 30 minutes. However the drive back was seamless and I was Told by so many that the driver was trying her best to get to the venue quickly and safely.
I know traffic can not be controlled but it was very upsetting having to delay my wedding due to many friends and family being delayed.
January 6, 2020
Unprompted review
Reply from First Charter Bus Rental - Lewisville-Purnell
I apologize for your experience and assure you this is not typical. My name is Nancy and I run the Charter Center in the Central US. Will you please call me at 866-514-8747? I want to understand more about your experience so I can work with you to make this situation right. Thanks, Nancy
Great experience!
Great experience!! Wonderful driver and a clean, well maintained bus. Thanks for helping make our day unforgettable.
December 7, 2019
Unprompted review
Our experience was great
Our experience was great! We would definitely use them again.
December 2, 2019
Unprompted review
They did not know the route or they had…
They did not know the route or they had the address wrong. They should of reviewed it or and pre drive it. It was a mess. They also where late.
November 14, 2019
Unprompted review
Reply from First Charter Bus Rental - Lewisville-Purnell
I apologize for your experience and assure you this is not typical. My name is Nancy and I run the Charter Center in the Central US. Will you please call me at 866-514-8747? I want to understand more about your experience so I can work with you to make this situation right. Thanks, Nancy
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