We hired one bus from First Student to take guests to and from a rehearsal dinner on Friday and 3 buses the next day for the wedding. Every time I called with questions or to manage times they were po... See more
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First Charter was amazing!! I booked them for my November 2023 wedding in the Asbury Park area and needed a somewhat complicated route schedule for two buses. They were SO easy to work with leading up... See more
We used First Charter Bus Rental's for our wedding transportation on February 17, 2024 - they were so easy to work with and gave us A+ service. They were early, the drivers were so friendly and the co... See more
Everything made this a seamless easy process from booking to confirming to paying. The driver was patient with the stragglers, was an excellent driver and got us to and from our venue with no issues.
Company details
About First Charter Bus Rental - Neptune City
Written by the company
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Contact info
Third Avenue & Highway 35, 7753, Neptune City, NJ, United States
- 800-774-3135
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Great option for any event!
Amazing, professional communication and service! Madelyn was a great driver to various locations for our wedding, thank you for a wonderful experience! I would recommend First Charter Bus company for any event.
Patty was great!!!!
Patty was great!!!!! She shuttled my wedding guests from Homewood Suites to Edgewater Beach Club ! On time and reliable :)
Wonderful Experience
The bus was clean and timely on all stops. The driver was very nice and got us to and from the location safely.
Don’t let the bad reviews scare you.
I was so nervous for my wedding and the shuttles specifically and I was so relieved when everything went off without a hitch! The reviews of this service were very misleading, and I’m happy I stuck with First Charter for our big day.
Mark called me the day before to assure me everything would be fine, and texted me his number and the driver’s name and number so I would have full access.
Francisco, the driver, was friendly, prompt and had the AC running so no one had to worry about their hair or getting too hot! It was an absolute pleasure and I couldn’t have been happier. HIGHLY recommend. Not only was it more affordable than a limo or coach service, it added some extra character! Thank you thank you thank you!!!!
Wedding Party Left Stranded
The buses, which were not full, departed the venue prior to the scheduled time and stranded the wedding party for over 90 minutes. After leaving, no one knew if the buses would return to get the wedding party because the bus drivers did not respond to calls or texts. After trying to contact Mark(in charge of our service) for an hour, we finally called someone riding on the bus and had them instruct the driver to return to the venue for a second pick up. Mark, who was on vacation and driving to Florida, finally contacted us after we had already taken care of the problem. I can not recommend using this service, as I would not want anyone else to experience the same anxiety we felt, initially, of not knowing if the buses were going to return.
Our night with First Student was smooth
Our night with First Student was seamless. I realized we needed a second bus a few months out and it was not a problem to add. They were prompt and got everyone from all of the hotels to the venue and back!
This was our second time using a First…
This was our second time using a First Student Charter bus (first for our wedding, then again for our reception that was delayed due to COVID), and we were pleased both times!! Easy booking, accessible customer service for any plans that needed to be altered, and service was always exactly as we asked for. I'd definitely use them again for future events!
Great experience
Our driver, Donna arrived on time and was very pleasant. We had tons of traffic going back to the venue, but she always remained calm. I definitely recommend as a great cost effective way for wedding transportation. The kids loved it as well!
We received exceptional Service From Madeline at First Charter
We received exceptional Service From Madeline. She was right on time from 5:00 pm up until Midnight, and got everyone to the reception on time. She even did an additional run to the hotel to make sure no guests were left behind before the reception started.
I also appreciated the call from John the day before the wedding to confirm the information, and to provide us with his contact and Madeline's contact information, this left one less thing to stress about
I would use First Charter again & would recommend to others.
Wedding transportation
Everything was great, still waiting for more feedback from guests !
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