First Charter Bus Rental - New Britain Reviews 

22
TrustScore 4.5 out of 5

4.6

1 Hartford Square, 6052 New Britain, CT, US


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Rated 5 out of 5 stars

Our driver arrived 30 minutes early and she was fantastic at making sure we arrived to the venue and home safely. Lucy was awesome!

Rated 5 out of 5 stars

The bus drivers were all very understanding and helpful! The ride was smooth with no complaints. They were very communicative with times and planning.

Rated 5 out of 5 stars

The driver was very punctual And extremely patient with us. we have nothing to complain about the experience,it was amazing!! The driver was happy to accommodate everything that we asked for. We had... See more

Rated 5 out of 5 stars

I utilized this service for my wedding day to transport guests from the hotel to the venue and back. While I did not utilize the service, the contract was easy to execute, the company is reliable and... See more


Company details

  1. Bus and Coach Company
  2. Bus Charter

About First Charter Bus Rental - New Britain

Written by the company

Think Yellow for your next event.

From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.

First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.

The best buses

Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.

The best drivers

Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.

The best customer service

First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.

*Location prices vary. Minimum trip time and other restrictions may apply.

Your Event
Let's Plan
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Contact Us

Contact info

  • 1 Hartford Square, 6052, New Britain, CT, United States

  • 800-774-3135

4.6

Excellent

TrustScore 4.5 out of 5

22 reviews

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4.6

All reviews

(22)

1,556 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience!!!

The driver was very punctual And extremely patient with us. we have nothing to complain about the experience,it was amazing!! The driver was happy to accommodate everything that we asked for. We had the most wonderful experience with the driver and the company! Thank you so much

October 29, 2022
Rated 5 out of 5 stars

I utilized this service for my wedding…

I utilized this service for my wedding day to transport guests from the hotel to the venue and back. While I did not utilize the service, the contract was easy to execute, the company is reliable and I had zero complaints about it. It was a great price so I would recommend.

October 1, 2022
Rated 1 out of 5 stars

Absolutely horrible

Absolutely horrible. This company made my wedding day much more stressful than it should have been. Everything I relayed to them multiple times seemed to be forgotten hours later. Bus driver also didn’t have the correct itinerary. We had to have vendors bring us to our own wedding because the schedule was messed up.

October 13, 2022
Rated 1 out of 5 stars

Horrid experience

Horrid experience, after receiving both a confirmation snd being charged the bus did not show up for guest pickup at the hotel. When calling we were told the trip ticket did not exist, yet after pushing for my clients I was magically told the bus would arrive at the correct address that I had not provided. So they in fact did have the trip confirmation, but did not send a bus to begin with. The woman we spoke with was rude and acted like we had inconvenienced her day.

September 10, 2022
Rated 5 out of 5 stars

Great Experience

First Student saved the day for our Camp! We had a cancellation and they were able to help us out in a pinch. Their team is amazing! Special shout out to Abigail, Jessica and Marisol!

July 14, 2022
Rated 2 out of 5 stars

Did not follow instructions, people forgotten

The person driving the bus did not follow the pick up and drop off instructions. The bus was suppose to go to 2 hotels to pick up people and only went to one. People had to drive themselves and the bus forgot to go back for the second pickup so our wedding was late because we were missing so many people.

December 24, 2021
Rated 5 out of 5 stars

What a fantastic experience!

What a fantastic experience. We had an issue with our original transportation and First Charter was able to secure us a ride with two weeks to spare before our wedding. Our driver Frank was great. He did a dry run of the route the day before and was there to get our wedding guests on time and waited patiently for them to all get on the bus. He was kind and funny. We got to our hotel safely. Everyone loved being on a school bus for the first time in decades! Highly recommend!

September 26, 2021
Rated 5 out of 5 stars

Excellent

Staff was professional and receptive to our needs. The driver was very nice and answered all of our questions

July 19, 2021
Rated 5 out of 5 stars

Great Service and Affordable

We used First Charter transportation for our wedding guests and it was great! They were on time and the driver was courteous. The price is also great compared to what we’d pay going with a limo company. Our guests enjoyed the ride to our wedding and back to the hotel!

July 6, 2021

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