First Charter Bus Rental - New Hope Reviews 15

TrustScore 4.5 out of 5

4.5

188 W Bridge St, 18938 New Hope, PA, US


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Rated 5 out of 5 stars

Top notch shuttle service for our daughter’s wedding. Our driver, Grier, was an absolute pleasure to deal with. He called as soon as he arrived…which was more than a half hour early. So that was one... See more

Rated 4 out of 5 stars

Bus ride itself was great. Clean, on time, and friendly driver. Advanced paper work had to be corrected before the date and again on the date.

Rated 5 out of 5 stars

Everyone was easy to work with. The bus driver arrived on time and was successful in getting everyone home safely.

Rated 5 out of 5 stars

The bus was exactly on time and the drivers were courteous and respectful. I did not have to worry about anything


Company details

  1. Bus and Coach Company
  2. Bus Charter

About First Charter Bus Rental - New Hope

Written by the company

Think Yellow for your next event.

From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.

First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.

The best buses

Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.

The best drivers

Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.

The best customer service

First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.

*Location prices vary. Minimum trip time and other restrictions may apply.

Your Event
Let's Plan
Get a Quote
Contact Us

Contact info

  • 188 W Bridge St, 18938, New Hope, PA, United States

  • 800-774-3135

4.5

Excellent

TrustScore 4.5 out of 5

15 reviews

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Rated 5 out of 5 stars

Top notch shuttle service for our…

Top notch shuttle service for our daughter’s wedding. Our driver, Grier, was an absolute pleasure to deal with. He called as soon as he arrived…which was more than a half hour early. So that was one less thing to stress about for the day!
Highly recommend First Charter!!

May 31, 2025
Rated 2 out of 5 stars

Rough Driving & Significant Lateness

Our guests complained a lot about the driving making them feel uncomfortable - that the driver was rough and gave some of them motion sickness.

We also realize that traffic can be tough, but we were lead to believe the proposed timeline would work out. It didn't, and the second bus was late by 30 minutes, making the wedding start extremely late. We still thanked and tipped the driver, but it was not the experience we were hoping for.

October 28, 2022
Rated 3 out of 5 stars

Stressful Start; Great Driver

Wish I could give 3.5 stars. Overall a good experience but also unnecessarily stressful. Jim was an amazing driver. Kind and patient and — obviously — he knew how to drive a bus. The problem was that we scheduled a 5:45pm departure and when we arrived (at 5:30pm) at our start location, the bus was nowhere to be seen. We panicked. All of our guests were milling around in the cold, waiting. Had I messed up? I called the numbers given to me for problems on the day of service but there was no answer at either! I left messages and received no call-back! Finally, the bus came at EXACTLY 5:45. We loaded up and left by 6pm but were 15 minutes late to our event. Luckily Jim was awesome and didn’t mind that we were about15 minutes overtime at the end. But this company should be clear that departing at a certain time means the bus shows up at that time. And! Have someone at the emergency phone line on the day and time of service! Makes no sense to give a number that picks up with an answering machine.

November 8, 2021
Rated 1 out of 5 stars

Was not impressed

Was not impressed. One of the buses hit a parked car.
Another bus ran over our mailbox and went over all our grass. Not sure how these drivers drive kids.

November 25, 2019
Unprompted review
First Charter Bus Rental - New Hope logo

Reply from First Charter Bus Rental - New Hope

I apologize for your experience and assure you this is not typical. My name is Tammy and I run the Charter Center responsible for the Eastern US. Will you please call me at 732-280-4927 or email me at tammy.ward@firstgroup.com? I want to understand more about your experience so I can take any necessary corrective action and continue to earn your business. Thanks, Tammy

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