Joshua was gracious and patient with our group. We really appreciated him.
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We used First Charter for our daughters wedding this summer. The drivers were so kind and friendly to all our guests. We had great comments from our friends who used the shuttle. The bus/shuttle wa... See more
We would really like to thank our bus driver Dale. He was extremely helpful. He even went down the slide. He was amazing!!
Very easy to contact and book services. The bus driver was on time for each pick up time. Very friendly.
Company details
About First Charter Bus Rental - Rock Falls
Written by the company
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Contact info
1902 First Avenue, 61071, Rock Falls, IL, United States
- 800-204-4362
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Overall good experience.
Much appreciated!
Joshua was gracious and patient with our group. We really appreciated him.
5 stars….great bus driver
5 stars….great bus driver. Lots of fun. Completly satisfied
We would really like to thank our bus…
We would really like to thank our bus driver Dale. He was extremely helpful. He even went down the slide. He was amazing!!
Good Service
Very easy to contact and book services. The bus driver was on time for each pick up time. Very friendly.
We used First Charter for our daughters…
We used First Charter for our daughters wedding this summer. The drivers were so kind and friendly to all our guests. We had great comments from our friends who used the shuttle. The bus/shuttle was a huge concern for us because there were not many affordable options in the small town of Princeton. You made our event successful. We were so thrilled with your service!
I rented the bus for my wedding, it was awesome!
The bus driver was awesome! He played current music that we all liked. No complaints about his driving either! We had fun!
Absolutely wonderful experience
Absolutely wonderful experience. Made our wedding day perfect and safe!
Camp Shalom
The four stars is due to a bus mechanical issue. But I have to give our driver 5 stars for going over and above his regular responsibilities.
Our bus driver Gary was the best!
Our bus driver Gary was the best!! We can’t thank him enough
Never again will I use First Charter Bus Rental!
The bus never came to pick up the wedding party. We had to scramble to get everyone to the wedding venue. Called four different phone numbers, never had anyone answer. Very angry! Very disappointed!
John, our bus driver, was the BEST!!!
John was our bus driver and he was amazing!!! He didn’t once complain about the kids being too loud. He helped with our cooler to put on and off the bus, and even brought it to us! At the end of the trip he said we had a great group of kids and I appreciate those kind words, he was amazing and I would 10/10 recommend him again!!!
Great service and buses run well…
Great service and buses run well throughout the detasseling season! Enjoy working with your company!
Great on time service
We appreciate your services being available for our group on 6/12/2021. The communication with the home office with booking our bus was done with ease. The driver was on time and always available when needed.
I booked this shuttle last minute for…
I booked this shuttle last minute for my wedding and I can't say enough good things! They were on time and made sure that all the guests were accounted for. Everyone who used the shuttle loved them. I would absolutely recommend them to anyone in need of a bus!
The bus driver was very friendly and…
The bus driver was very friendly and willing to stop places along the route to our destination.
It was very easy booking with first…
It was very easy booking with first charter and everyone was very friendly and professional throughout the entire booking experience. Our bus driver for our wedding was the absolute sweetest man. Everyone was coming up to us telling us how wonderful and accommodating he was. We could have not had a better experience!
Worked great for our wedding!
The bus was clean, the driver was great, and everything stayed on schedule. We hired this bus for our wedding and it worked out great! I would highly recommend them!
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