First Charter Bus Rental - Rondout Valley Reviews 12

TrustScore 4 out of 5

4.1

5147 Route 209, 12404 Accord, NY, US


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Rated 2 out of 5 stars

The first half of the trip was great Anthony did a great job. He should have stayed and continued driving. He left after our first drop off as planned and the second bus and driver was one of th... See more

Rated 5 out of 5 stars

Jessica was the BEST to work with! She helped me in an urgent situation and was so nice. She was able to secure a bus for me last minute. I can't thank her enough for her hard work and generosity to m... See more

Rated 5 out of 5 stars

Had such a great time with First Charter Bus Rental. They helped us over the course of 8 months with many changes in schedule to accommodate whatever we needed. They also had some flexibility on the d... See more

Rated 5 out of 5 stars

Working with First Student was very seamless! They were able to accommodate exactly what we needed with two busses to and from multiple destinations for our wedding this past weekend. Thank you for al... See more


Company details

  1. Bus and Coach Company
  2. Bus Charter

About First Charter Bus Rental - Rondout Valley

Written by the company

Think Yellow for your next event.

From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.

First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.

The best buses

Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.

The best drivers

Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.

The best customer service

First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.

*Location prices vary. Minimum trip time and other restrictions may apply.

Your Event
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Contact Us

Contact info

  • 5147 Route 209, 12404, Accord, NY, United States

  • 800-774-3135

4.1

Great

TrustScore 4 out of 5

12 reviews

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Rated 2 out of 5 stars

The first half of the trip was great…

The first half of the trip was great Anthony did a great job. He should have stayed and continued driving.

He left after our first drop off as planned and the second bus and driver was one of the worst experiences I've had with a bus. It was supposed to arrive at 130 am and after calling multiple times I was assured the bus would arrive within 10 minutes at 2am or a little after. It showed up at almost 245am leaving students stranded in the rain and since the driver was working off of paper directions with not GPS in unsure of how he knew how far away he was at any time. Our chaperones had to guide him with turn by turn directions from their phones GPS. They arrived well over 90 minues late to our next destination. The driver was erratic and struggled to keep the bus in the lane. Spent most of the time stretching and personified distracted driving. He displayed the warning signs of someone who was driving through exhaustion even after the inclimate weather had passed.

First, I know the weather was not great. I also drove a 15 passenger vehicle along with the charter and all we experienced were minor slowdowns as the rain increased. I spoke with several other charter drivers that drove smaller charter vans to 66C busses and they had no issues other than slowing down to manage the rain obstacle. Students and chaperones reported feeling unsafe during their time with the second driver, I will think long and hard about using first student again.

November 12, 2022
Rated 5 out of 5 stars

Jessica was the BEST to work with!

Jessica was the BEST to work with! She helped me in an urgent situation and was so nice. She was able to secure a bus for me last minute. I can't thank her enough for her hard work and generosity to make it happen. She deserves a raise!

October 22, 2022
Rated 5 out of 5 stars

Success!

Had such a great time with First Charter Bus Rental. They helped us over the course of 8 months with many changes in schedule to accommodate whatever we needed. They also had some flexibility on the day of the make the easiest, straight forward bus route possible to get our guests home. Their customer service was extremely responsive to questions and straightforward demands, and everyone who took the buses got home safely. I would recommend this service was an affordable option for providing transport for a group of people. Thanks!

May 16, 2022
Rated 5 out of 5 stars

Very Seamless!

Working with First Student was very seamless! They were able to accommodate exactly what we needed with two busses to and from multiple destinations for our wedding this past weekend. Thank you for allowing the transportation to be stress free!

September 23, 2021
Rated 3 out of 5 stars

Stressful Experience, but the Local Staff and Drivers Came Through !

Honestly it was a little tricky and very stressful updating the schedule via the charter, and they gave us a huge scare when they told us they were no longer available for our wedding (we were frantic and in tears because it could have honestly ruined our entire event plan), and even asked us to change our wedding time days before the wedding with 190 people !! Obviously that would've been virtually impossible! But this was not the fault of the local charter company, but the parent company. The staff and drivers of the local company did a fantastic job and everyone made it on time, no issues.

November 3, 2019
Unprompted review
First Charter Bus Rental - Rondout Valley logo

Reply from First Charter Bus Rental - Rondout Valley

I'm glad it all worked out, but your experience is unacceptable. I assure you that this is not typical. My name is Tammy and I run the Charter Center in the Eastern United States. Will you please reach out to me? I would like to understand more so I can take corrective action and work to make your situation right.

Thanks,
Tammy Ward
Charter Center Manager
Tammy.Ward@firstgroup.com
732-280-4927

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