First Charter Bus Rental - Saddleback Reviews 13

TrustScore 4 out of 5

4.2

25631 Peter A. Hartman, 92691 Mission Viejo, CA, US


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See what reviewers are saying

Rated 5 out of 5 stars

The company communicated quickly. The drivers on the day of the event were on time. When we were heading home they were ready to pick us up quicky.

Rated 5 out of 5 stars

On time, professional, and super helpful! I will definitely be calling on their services again!

Rated 3 out of 5 stars

The process is quite grooling since once the customer confirms there is a waiting period before confirmation. Also, the cost was exorbitant. I understand last minute requests are hard but to charge ov... See more


Company details

  1. Bus and Coach Company
  2. Bus Charter

About First Charter Bus Rental - Saddleback

Written by the company

Think Yellow for your next event.

From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.

First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.

The best buses

Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.

The best drivers

Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.

The best customer service

First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.

*Location prices vary. Minimum trip time and other restrictions may apply.

Your Event
Let's Plan
Get a Quote
Contact Us

Contact info

  • 25631 Peter A. Hartman, 92691, Mission Viejo, CA, United States

  • 800-309-1421

4.2

Great

TrustScore 4 out of 5

13 reviews

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Rated 5 out of 5 stars

Great trip!

The company communicated quickly. The drivers on the day of the event were on time. When we were heading home they were ready to pick us up quicky.

May 13, 2024
Rated 3 out of 5 stars

4th Grade Crystal Cove Field Trip

The process is quite grooling since once the customer confirms there is a waiting period before confirmation. Also, the cost was exorbitant. I understand last minute requests are hard but to charge over double the cost of a bus is exorbitant. These field trips are for the children so we do not deny anyone to attend and we do not want to deny students these field trip experiences

October 17, 2022
Rated 4 out of 5 stars

Great service

We've used First Charter in the past and always have a positive experience. The price can't be beat and the drivers are friendly and helpful!

August 5, 2022
Rated 1 out of 5 stars

The busses were an hour late to pick us…

The busses were an hour late to pick us up. The bus drivers needed students to navigate them to the venue, and were not professional. Most of the busses were also almost an hour late to pick up some groups from the venue. Some of the bus drivers turned a 20 minute drive into an hour drive (without traffic.) Other drivers drove very unsafely, and the passengers were very uncomfortable.

April 25, 2022
Rated 5 out of 5 stars

Had a great time

It was great. The kids loved it!!! I think the little ones loved more the bus ride than the aquarium. We had 4 year child first time on a school, he didn't want get off and he started to cry. Thank you for the great service and transportation.

August 12, 2021

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