The driver was instructed to be ready to pick us up between 12-12:30, but during this time they went to the second job and he did not pick up the phone calls. I paid fully 2200 for two bus to reserv... See more
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See what reviewers are saying
Fantastic Service!! The driver was on time, personable, and safety-minded. The bus itself was clean and looked well-maintained. The online Customer Service was top notch: each of the three Customer... See more
Buses were punctual, drivers professional and friendly--and kid-oriented! Drivers gave clear instructions and expectations, and were easy to contact and made themselves accessible at lunch time.
Driver came early, was friendly and was happy to be with the first graders. This was the first bus ride for most of them, so having a friendly bus driver was wonderful. She also made sure that everyon... See more
Company details
About First Charter Bus Rental - San Jose
Written by the company
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Contact info
931 Remillard Court, 95122, San Jose, CA, United States
- 800-309-1421
4.7
Excellent
70 reviews
Asks customers to review
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First Student has been outstanding in…
First Student has been outstanding in customer service!
March 18, 2020
Unprompted review
Great service!!!
March 7, 2020
Unprompted review
The trip went smoothly
The trip went smoothly. Driver was on time and ready to go when it was time to leave. No complaints here. Thanks First Charter we'll see you on the next trip.
March 3, 2020
Unprompted review
Great customer service
Great customer service. We were in desperate need of a bus last minute and your company came thru! It made 90 First Graders very happy!!
February 24, 2020
Unprompted review
Our bus arrived on time and got our…
Our bus arrived on time and got our students and staff safely to the destination and back to school without any issues. Great service.
February 4, 2020
Unprompted review
Excellent bus driver
Excellent bus driver ! On time and very professional.
January 31, 2020
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent Bus Driver
Except for the bus being late, due to traffic, everything was excellent. The bus driver was great with the students. She was great, especially considering the wind and rain.
January 24, 2020
Unprompted review
Reply from First Charter Bus Rental - San Jose
Thanks for the feedback!
Angela was excellent
Angela was excellent! She was friendly and flexible and there on time both to pick us up in the morning and pick us up in the afternoon.
January 16, 2020
Unprompted review
Reply from First Charter Bus Rental - San Jose
We have the best drivers. Thanks for providing feedback.
Reply from First Charter Bus Rental - San Jose
We have the best drivers. Thanks for providing feedback.
Bus was on time
Bus was on time. Bus driver was pleasant and a safe driver. I had a difficult time booking a bus for our field trip until I called First Charter.
The office staff was amazing especially Melody!
January 15, 2020
Unprompted review
Reply from First Charter Bus Rental - San Jose
We have the best drivers. Thanks for providing feedback.
Great
Great! You guys were on time and back on time. Will def be using First Charter for all of our field trips.
January 13, 2020
Unprompted review
Reply from First Charter Bus Rental - San Jose
Thanks for your feedback and your trust in First Student!
A few suggestions...
It would be a great idea to have bus drivers show up knowing where we are going and having studied the best route. I've been organizing field trips for 20 years and this is always a frustrating part for me. Also, it would be nice if bus drivers didn't start yelling at teachers in front of disabled students about how their bus is not "wheel chair accessible" when teacher already had a plan in place to accommodate. The situation made the 13 year old disabled student feel really bad. Very unprofessional. You can call me at Rancho Middle School if you have any questions.
January 10, 2020
Unprompted review
Reply from First Charter Bus Rental - San Jose
I'm sorry to read this, and I assure you that this experience is not typical. Can you please reach out to me directly? My name is Cesar and I run the Charter Center responsible for the Western United States. I would like to understand more so we can take corrective action. I would also like to work to make your situation right.
Thanks,
Cesar
Cesar M. Perez
Charter Center Manager – Western United States
Cesar.perez2@firstgroup.com
Desk: 513-665-3003
Mobile: 848-456-0288
Overall an excellent experience thank…
Overall an excellent experience thank you.
December 18, 2019
Unprompted review
Pa was an Awesome bus driver and the…
Pa was an Awesome bus driver and the staff worked with our District to insure that we got to go on our fieldtrip. Thank YOU!
December 12, 2019
Unprompted review
Our driver was amazing
Our driver was amazing. She was professional and had a great personality. The bus itself was really old, but otherwise, the driver was great.
December 11, 2019
Unprompted review
Easy, Prompt Trip
I just wish it had been cheaper! Drivers were great, timely, and busses were clean. Very smooth trip.
December 9, 2019
Unprompted review
Drivers were on time
Drivers were on time, friendly and great to work with. Thank you!
December 9, 2019
Unprompted review
Review of bus ride
The bus ride there and back was great. The bus driver was clear and thorough with safety and handling of the bus. A great experience and which is why I always go to First Student first when booking a trip for my grade level.
November 30, 2019
Unprompted review
We had an amazing experience
We had an amazing experience! It was prompt, flexible, accommodating to our schedule, and our driver Lupe was AMAZING! One of our best rides yet. Thank you!
November 29, 2019
Unprompted review
It was a very nice trip and organized.
November 18, 2019
Unprompted review
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