Poor communication on the day with the company meant our wedding guests could not locate the bus after our wedding and had to order Ubers. The phone number provided by the company for communications o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bus drivers went above and beyond for our wedding--thank you so much!
The bus service for my daughter's wedding venue was awesome! Our bus driver was the BEST and she went above and beyond to accommodate everyone. couldn't be happier with the service. Thank you!
Everything went smoothly! First student bus showed up on time and there were no issues at all. Would recommend.
Company details
About First Charter Bus Rental - Stonington
Written by the company
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Contact info
50 Extrusion Drive, 6379, Pawcatuck, CT, United States
- 800-774-3135
3.8
Great
8 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Job with our event
September 29, 2025
Bus drivers went above and beyond for…
Bus drivers went above and beyond for our wedding--thank you so much!
August 17, 2025
Poor Communication/Waste of Money
Poor communication on the day with the company meant our wedding guests could not locate the bus after our wedding and had to order Ubers. The phone number provided by the company for communications on the day of service was left unmanned. Later we were told that number is never manned on weekends. Very disappointed in our general experience with this company. Huge waste of money.
October 20, 2024
The bus service for my daughter's…
The bus service for my daughter's wedding venue was awesome! Our bus driver was the BEST and she went above and beyond to accommodate everyone. couldn't be happier with the service. Thank you!
May 31, 2022
We hired First Charter Bus for our…daughters wedding
We hired First Charter Bus for our daughters wedding several months before our daughters wedding to bring our guests from a hotel to our home and back.
I received a call from a guest a few minutes before the wedding was to start after they were told the bus would not come down our very long driveway( due to being too long and winding) , therefore our guests had to walk more than a quarter mile down the driveway , many of these guests were elderly and had difficulty walking and it was 85 degrees this day. This was not a good way to start what otherwise was a perfect day
We have had tractor trailers come down the driveway without any issues. Plenty of room to turn around.
The hotel was only 17 minutes away, yet the driver took over 30 minutes to transport, did not appear to know where she was going,
I really would have expected that someone would have researched the trip to make it more timely, as well as a drive by before the wedding to determine if they could actually come down the driveway.
I am very unhappy that there was no communication ahead of time, not a good experience for us
May 23, 2022
Everything went smoothly
Everything went smoothly! First student bus showed up on time and there were no issues at all. Would recommend.
October 18, 2021
We had a great experience
We had a great experience. The driver was early and great to work with. Very reliable.
November 18, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.