First Charter Bus Rental - Sudbury Reviews 32

TrustScore 4.5 out of 5

4.7

352 Concord Road, 1776 Sudbury, MA, US


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Rated 5 out of 5 stars

Super easy to work with! The busses got people to and from our wedding on time and everything was really smooth! Would absolutely recommend, especially the Sudbury MA branch!

Rated 5 out of 5 stars

Our bus driver was amazing! The service he offered was wonderful and he was very considerate, asking if we'd like the heat on or off. He was also very accommodating with our schedule and went out of h... See more

Rated 5 out of 5 stars

The buses were perfect for our wedding transportation. Due to location/timing of our wedding we really wanted our guests to have an easy, reliable, and safe ride. First Charter definitely delivered on... See more

Rated 5 out of 5 stars

The busses for our wedding were on time, friendly and provided a great value for their service.


Company details

  1. Bus and Coach Company
  2. Bus Charter

About First Charter Bus Rental - Sudbury

Written by the company

Think Yellow for your next event.

From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.

First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.

The best buses

Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.

The best drivers

Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.

The best customer service

First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.

*Location prices vary. Minimum trip time and other restrictions may apply.

Your Event
Let's Plan
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Contact Us

Contact info

  • 352 Concord Road, 1776, Sudbury, MA, United States

  • 800-774-3135

4.7

Excellent

TrustScore 4.5 out of 5

32 reviews

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Rated 5 out of 5 stars

Excellent Service

First Charter has shown excellent responsiveness to our emergency need to lease a vehicle, and I have relied on them several times for this issue. They are always my first call, and have never disappointed.

April 8, 2022
Rated 5 out of 5 stars

Great Time with Zare - Thank You First Charter Bus Rental

We rented a school bus to take about 30-40 wedding guests to an after party and then back to the hotel. First Charter was flexible and allowed us to make an itinerary that suited our needs! Our bus driver Zare was very punctual and fun to work with. He followed the itinerary and got everyone to where they needed to go, and never made us feel rushed. We are really glad we decided to rent a school bus and it was a fun addition to our party! Highly recommend.

November 22, 2021
Rated 5 out of 5 stars

The driver and service were outstanding

The service the driver (I am embarrassed I don’t know how to spell his name) provided was outstanding. He promptly arrived to pick us up. He joined right in with taking pictures and a video of our group. We then proceeded to our destination and again, we promptly arrived!

The bus was very clean and extended our time to celebrate together. Again the driver was outstanding, very personable and professional at the same time.

I would highly recommend First Charter Bus! Thank you so much!

October 11, 2021
Rated 5 out of 5 stars

Saved the weekend

Contacted First Bus on a Tuesday for a 3 day weekend rental that Friday. The Sudbury office came thru for my organization with flying colors and saved our State Convention transportations needs. We will be doing more business in the future.

July 4, 2021
Rated 1 out of 5 stars

The experience with First Charter Bus Rental Ruined our Party

The experience with your company was horrific. The buses left before taking anyone, and we had 75 kids waiting outside in the cold for over 30 minutes. Finally, one bus returned 30 minutes later, and we missed the first 30 minutes of our 4 hours reception. When we finally arrived at our party, everyone was stressed as we weren't sure how to get everyone to the Marriott. It ruined what was supposed to be a wonderful celebration. It was unfortunate as I had confirmed plans multiple times even just 1-2 days before the party.

November 4, 2019
Unprompted review
First Charter Bus Rental - Sudbury logo

Reply from First Charter Bus Rental - Sudbury

I'm sorry you had this experience and I assure you that this is not typical. My name is Tammy and I run the Charter Center in the Eastern United States. Will you please reach out to me? I would like to understand more so I can take corrective action and work to make your situation right.

Thanks,
Tammy Ward
Charter Center Manager
Tammy.Ward@firstgroup.com
732-280-4927

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