Great safe trip and excellent driver.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our driver arrived a little bit earlier than expected which was fantastic. Overall we had a smooth ride to and from our destination. At no point did we ever feel unsafe in the bus. Everybody had a g... See more
Very professional! They were timely and easy to work with. I highly recommend.
Service was great, no issues once buses arrived on our wedding day in the Catskills. We were a special circumstance in that our wedding was postponed over two years on four different dates, so lots o... See more
Company details
About First Charter Bus Rental - Sullivan West
Written by the company
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Contact info
3883 Route 52, 12791, Youngsville, NY, United States
- 800-774-3135
4.1
Great
5 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional
Very professional! They were timely and easy to work with. I highly recommend.
October 22, 2022
Great first experience
Our driver arrived a little bit earlier than expected which was fantastic. Overall we had a smooth ride to and from our destination. At no point did we ever feel unsafe in the bus. Everybody had a great time. I’d highly recommend first student charter for anyone’s larger transport needs.
Not only that but the customer service at the main phone line is top notch. They were extremely professional, friendly and courteous. My destination required a certificate of liability insurance and first student was able to provide this information within 2 business days
October 25, 2021
Generally Good!
Service was great, no issues once buses arrived on our wedding day in the Catskills. We were a special circumstance in that our wedding was postponed over two years on four different dates, so lots of back and forth with about a dozen representatives with First Charter. The only real hiccup was on the day of our wedding, they called the wrong day of contact (old info that was updated on our contract but not for their coordinator and/or buses) who told them to cancel the buses for the day... Then they called the right day of contact and got it straightened out, but was a moment of crisis. Would recommend First Charter to others, but did have that moment of stress!
September 16, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.