Our contract indicated a pickup time of 3:30. As the father of the bride I was already at the venue for a 4:30 ceremony start. I started receiving calls at about 3:50 that the buses were not yet at th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everything about this Charter was great. We had the same driver for the way up on Friday and he returned on Sunday for our return trip and he was fantastic. Driver was safe, on time, courteous and... See more
The driver was on time and attentive, we had a smooth 2 1/2 hour drive there and back!
Bus to the venue was right on time with no problems. The 2 busses going back to the hotels were great. Lots of singing 😂
Company details
About First Charter Bus Rental - Syracuse West
Written by the company
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Contact info
300 Spencer Street, 13204, Syracuse, NY, United States
- 800-774-3135
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Phenomenal Job!
Very professional and timely! Buses are clean with AC. Very pleased overall with our experience.
We used first student for shuttle…
We used first student for shuttle service for our wedding. Price point was fantastic, drive was prompt and courteous, stayed on site the whole time and ran 6 total shuttles. Couldn’t have asked for better service!
Bus driver arrived at the wrong location
The bus driver was friendly and did a good job however he was not at the correct location and was late for the first pick up. I had confirmed the location in advance (2-3 days prior) and he was sent to the wrong location. Your rep had to call me while I was in the middle of organizing my event.
Awesome driver and great service!
Family Reunion Fun!!
We used the bus for a trip to Beak & Skiff for our family reunion. The bus ride was smooth, the driver was professional and fun and the whole family had a blast. First Charter was easy to arrange, great to work with, on time, pleasant and reasonably priced!! Our driver Del was the most fun!!!
Great Bus for Weddings
Used a full-sized air-conditioned bus for my daughter's wedding. On time and NO Issues. Great Job.
Great experience with first charter bus…
Great experience with first charter bus rental! It was a little hard to get a hold of their charter office but once we did it was great.
Super easy to book and at the best…
Super easy to book and at the best price! Bus arrived on time and got our youth group to and from Summer camp with ease. It allowed our
Leaders to sit back and relax without the worry of driving
Super communicative and flexible for…
Super communicative and flexible for our large wedding party
Everything day of was very helpful and…
Everything day of was very helpful and on time. Prior to the day of, it was very difficult to get in touch though.
Safe, friendly drivers
The bus drivers were friendly and safe and got everyone home from the wedding reception safely.
Will use again , great for weddings !
They were great and patient while waiting for our wedding guests to get back on bus
Charles the bus drive was on time
Charles the bus drive was on time, bus was clean, everything went as planned
On-time and great ride and driver!
Thank you for providing great service
Thank you, on short notice we were able to schedule the bus on a busy Saturday night! The driver could not have been nicer and took great care of our group. Will definitely be back to First Student for future needs.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






