First Choice Produce Reviews 

679
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Fabulous fresh produce with a wide range of choice including great gift ideas as well. Efficient and speedy service - particularly loving the range of fresh fish produce. Found this company during Loc... See more

Company replied

Rated 5 out of 5 stars

These are quality products, my favourites are the basil, mint and coriander oils. I added them as a finishing oil to nearly all my dishes over the Christmas period. Much simpler way to add a punchy... See more

Rated 4 out of 5 stars

It was fairly easy to order the stuff I needed although it still could do with some improvement & quite a few things were out of stock Everything delivered was fresh & in good shape which was n... See more

Rated 4 out of 5 stars

Excellent speedy service. Items well packed. Unfortunately second crockery set wasn’t available but wasn’t notified of this before delivery so ended up with half the place settings we needed. Prompt r... See more

Company details

  1. Food Products Supplier
  2. Catering Food and Drink Supplier
  3. Food Producer
  4. Fresh Food Market

Written by the company

First Choice are purveyors of speciality fine foods for the hotel and restaurant industry in London.


Contact info

3.8

Great

TrustScore 4 out of 5

679 reviews

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3.8

All reviews

(679)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Terrible communication

Terrible communication. An item was missing from my order and it took me two weeks after endless unanswered emails to get them to acknowledge this and process a refund. The two occasions I did manage to get hold of someone on the phone they were rude and entirely unapologetic. Will not be using again.

July 1, 2025
Rated 4 out of 5 stars

First class produce

First class produce. Well packaged. Good quality. One of only a few places I can get courgette flowers from. Delivery took longer than expected.

July 12, 2025
Rated 5 out of 5 stars

Incredible!

I recently ordered produce from Daniel and the team, and I am thoroughly impressed. The produce is always the freshest and delivered in the most efficient timeframe. I placed my order yesterday, and it arrived today. The strawberries in my box are the most incredible I have ever tasted. I highly recommend their service!

April 11, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed

Ok. Was going to email.
My quails eggs were >50% smashed and the remainder off and floating
The figs were tiny and no flavour
The artichokes the same. So bland.
The pies had the pastry smashed
Reddish turning with rotting foliage.
Mango bitter and the rest apart from the juices and milk was really poor quality.
I know I am not a restaurant or corporate but this order was terrible. Never happened before.

March 2, 2025
Rated 5 out of 5 stars

Genuine, Honest and Sincerely Cares About Their Customers

I received a personal phone call from their staff admitting a human error was made and asked if it was okay to substitute for another product... even better, fresh pasta! They make things right for you and there is an authentic kindness that is really refreshing compared to the majority of companies.

February 5, 2025
Rated 1 out of 5 stars

Defrosted delivery received

Ordered frozen fruit packs which arrived defrosted despite a few ice packs in the box. It was clear that items had defrosted in transit as juices from packs were evident on external of unopened box on delivery. When box was opened juices from defrosted packs had leaked all over contents. Emailed customer services as per the instructions on their website explaining the issue with photosgrshs of the external and internal of the box but have no reply. Have tried to refreeze products but these are now just package size lamps of of frozen mush. Would advise not to use company as poor delivery packaging for fresh and frozen produce and no customer service response when there is any issue with their service. See Google review for photos

February 4, 2025
Unprompted review
Rated 2 out of 5 stars

Communication is not their forte

I ordered 4 packs of kitchen towels and received 2 packs. Although I was refunded after notifying them via email, I would have preferred to have been sent the remaining 2 packs.

There was only the refund, not a note accompanying it, saying we're sorry, would you like a refund or would you like us to send you the 2 packs?

Communication is not their forte....

January 27, 2025

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