I ordered a pc bundle from these people and could even get a confirmation email and the website never updated kept calling which they guy was nice but had know clue where my order was which if you wor... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I noticed some negative comments about customer service here, but this is not my experience. I did months of research before I finally took the plunge and bought a refurbished i7 PC from these guys. A... See more
I purchased a refirbished laptop from 1st click solutions, which, when inspected on arrival was unfit for purpose. I called them and was told to return it and they would repay when received. I arrange... See more
Terrible experience of using First Click Solutions. Repeatable issues with wifi and desktop makes awful whirring noise which is very loud. Replacement sent didn't have audio and was told I would nee... See more
I was surprised at the number of…
I was surprised at the number of negative reviews this company has receieved. My partner's experience with them was reasonably good. She received the wrong computer initially, running a different operating system to the one ordered, but the company was fast and efficient about changing it for the right one. The replacement PC was in very good condition and exactly as advertised, and the replacement was made promptly and without charge.
March 12, 2024
Unprompted review
Terrible service and products don't work! Avoid at all costs!
Terrible experience of using First Click Solutions. Repeatable issues with wifi and desktop makes awful whirring noise which is very loud. Replacement sent didn't have audio and was told I would need speakers or could fit this myself! I just want a desktop that works...wifi and audio are very basic requirements. Rude on the phone and judging by other reviews on here they don't really care about customer experience at all! Avoid at all costs!
November 22, 2023
Unprompted review
Not fit for purpose
Scratched monitor,blue screen fail warning on first day of use. returned
December 30, 2022
Unprompted review
SHYSTERS
I paid for a quad system but received a totally different lower spec one. DVD player didn't work. No response from company. I learned an expensive lesson.
AVOID THIS COMPANY AT ALL COSTS. TELL YOUR MATES
July 20, 2022
Unprompted review
TOTAL JOKE
Purchased a PC from Amazon, PC was faulty, asked me to fix myself, promised a replacement, came to collect old one and no replacement, fans didn't work, USB wasn't even connected to motherboard and operating system faulty. Total joke, no customer service, no refund. AVOID AT ALL COSTS
January 4, 2022
Unprompted review
STAY AWAY FROM THIS COMPANY - AWFUL!
Awful company! I purchased a gaming PC for my son at a cost of £535 via eBay. It did not work! After 5 days trying to contact First Click Solutions Ltd I finally recieved a response from them. They wanted me to repair the PC over the phone. I know nothing about PC's and I'm not IT savvy so I requested a return and refund, it never happened. I had to take the PC to a local PC repair shop at a cost of £250 - STAY AWAY FROM THIS COMPANY - AWFUL!
February 16, 2021
Unprompted review
Broken and dirty
Received a faulty tower pc bundle. It turned on, fizzled, then went dead. It took me weeks to get a return label and then I had to chase them up again to get my refund. I had to call them every single day for over three weeks. Really not worth the hassle. The items came well packaged, although the keyboard box was dented, but the screen and tower were also filthy dirty! Overall, the 1 star I’ve given is for the woman on the end of the phone, as she was always polite, even though I was calling her every day and she probably could have been chasing it up herself on my behalf. I did get my refund in the end, but it was so much unnecessary hassle and drama.
November 4, 2020
Unprompted review
Not happy with purchase
Really not happy with the purchase at all!..Misleading advertising on top of that difficult refund process.
November 13, 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.