I like the app, except you can't leave review comments/tasting notes from the app. Thumbs up/down is nice, but I have to go to the website to add my personal comments.
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Review summary
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What people talk about most
Based on these reviews
Their review process helps you target the wines you like and they use that flavor profile to suggest other wines you might like.
Company replied
Most wines are very good. Usually 1-2 out of 6 are drinkable, but I wouldn’t buy another.
Company replied
Good wine and dood selection. Plenty of help if you need it! Classy people.
Company replied
Company details
About Firstleaf Wine
Written by the company
We map your preferences to our portfolio of award-winning wines so you don't have to.
Personalized Wines, Delivered
No two palates are alike — and your wine should reflect that. To get started, you take a quick quiz with questions about what you like to eat and drink. Your responses inform the wines we choose for you and your ratings inform future shipments, creating a wine subscription that evolves as you do. Fun fact: 98% of our monthly club shipments are unique!
Endless Exploration
Discover the world of wine without leaving home. Firstleaf’s expertly crafted portfolio introduces you to bottles from the best wine regions and varietals across the globe. With thousands of wines tasted each year, only the finest make it into our collection. Every shipment includes new wines, ensuring a fresh and exciting tasting experience with every box. If you want to see a summary of the wines you’ve enjoyed, check out your WinePrint!
Award-Winning Wine at Unbeatable Value
We partner directly with world-class winemakers to bring you award-winning wine at up to 60% off retail prices. With no middleman, you're guaranteed premium quality and exceptional value in every bottle. The average annual savings for our wine club members is $500 compared to retail. And with our satisfaction guarantee, you can try new wines risk-free — if you don’t love it, you’ll get a credit toward your next pick.
| Personalize wines | Visit store | Open app |
Get your first 6 wines for $44.95 + free shipping!
Written by the company
The best subscription wines at the best value, guaranteed.
Enjoy wine without the worry
We’ll credit you for the price of the bottle if you don’t like a wine we select for you.
Contact info
50 Technology Ct., 94558, Napa, United States
- 1-800-461-7203
- service@firstleaf.com
- firstleaf.com
4.3
Excellent
868 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would like to discontinue shipment
Would like to discontinue shipment. Was a birthday present.
Don’t drink
February 7, 2024
Reply from Firstleaf Wine
Thanks for the 5 star review Sandra! We'll reach out to you directly regarding your membership. Keep an eye out for a phone call from us!
Great variety of wines!
I have enjoyed every wine that I have received! First Leaf does a great job of matching wines to my taste.
January 1, 2024
Reply from Firstleaf Wine
Thanks MacKenzie! We're glad we were able to customize your preferences to match your tastes. Cheers!
This was the first time trying anything…
This was the first time trying anything like this I would recommend it to friends.
February 10, 2024
Reply from Firstleaf Wine
That's great to hear! Don't forget, you can use your unique referral code when recommending the club to friends. They'll receive an extra discount on their first order and you'll receive $30 in store credit!
Great way to try new and different…
Great way to try new and different wines. Easy to navigate website. Our only suggestion is they should consider wines we absolutely have indicated we do not like and not include them in our box.
January 6, 2024
Reply from Firstleaf Wine
Hi Dee, thanks for the review! Once you thumbs down a specific wine you shouldn't receive it again in your shipments. If you would like to remove an entire varietal from future orders just let us know at service@firstleaf.com and we can filter those out for you!
Very easy to order
Very easy to order and my wine arrived quickly. I was disappointed in the zinfandel that was included as zinfandel is usually my favorite wine and this one was sub par.
February 4, 2024
Reply from Firstleaf Wine
Hi Ward, thank you for taking the time to review us today! We want to make sure you love every wine you receive. If you ever dislike a wine, such as the Zinfandel mentioned, we are more than happy to credit you for it! Just let us know about any disliked wine at service@firstleaf.com.
Exposure to such a wide variety of…
Exposure to such a wide variety of wines has enhanced my appreciation for wine. I am slowly developing a more sensitive palate (just got over Covid).
February 7, 2024
Reply from Firstleaf Wine
Thanks for sharing how Firstleaf has helped you on your wine journey Jackson! Glad you're feeling better!
We love getting new wines to try
We love getting new wines to try. Very happy we decided on this company. It’s our first time with a wine club. I did lots of research. The only thing I don’t like is the discount for wine rating. I don’t like rating wine (remembering to go online, knocking vineyards, I end up recommending all of them anyway, etc) but I feel I’m not getting the biggest bang for my buck if I don’t. I wish you’d just drop the price for everyone.
January 6, 2024
Reply from Firstleaf Wine
Hi Diana, we're glad you're enjoying the wine! As a member, you should always receive a member discount whether or not you rate the wines. We do encourage you to rate the wines however, just so your orders can get even better with time. If you have any questions about rating wines or would like us to rate them for you just reach out to service@firstleaf.com!
Not a connisuer
Not being a connisuer of wine, I have found the selection that's been chosen to meet my expectations. Will continue to purchase from first leaf.
February 10, 2024
Reply from Firstleaf Wine
Thanks for the 5 stars! We hope you enjoy future shipments just as much!
We really liked several of the wines in…
We really liked several of the wines in our first shipment. We need to cancel our membership because our gastroenterologist has asked us not to drink any more because of the stomach problems that we both have because it can cause cancer.
September 16, 2023
Reply from Firstleaf Wine
Oh no, we're so sorry to hear that! We're glad you were able to enjoy the wine you received in your first shipment. Thank you so much for taking the time to review us!
I received a quick response with the…
I received a quick response with the telephone call. The person who helped me was very good at explaining everything.
February 27, 2024
Reply from Firstleaf Wine
Glad we were able to help! Thanks for the review Dennis!
Wine choices were good
Wine choices were good, I liked four out of five bottles so far.
November 27, 2023
Reply from Firstleaf Wine
That's great! We hope you enjoy future bottles just as much. Thanks so much for the 5 star review Mark!
The variety of wine is wonderful
The variety of wine is wonderful! Customer service is by far the best. You get to see your selection before it's shipped.
February 1, 2024
Reply from Firstleaf Wine
We're thrilled you're enjoying the club! If you ever need to customize a shipment or add a favorite wine to your order just let us know. Our wine concierge team is happy to help!
The wines are great
The wines are great so far, every ship arrived it prefect condition, tracking was great. Outstanding customer service
January 21, 2024
Reply from Firstleaf Wine
Fantastic, we're so glad we're able to to send delicious wines right to your door! Thanks so much for taking the time to review us Jillinda!
Surprises! Great Wines ..Love getting different type…
Love getting different type wines...surprises! All have been good....some better than others. Just got my second shipment and looking forward to trying them.
February 28, 2024
Reply from Firstleaf Wine
Thank you for the review Barbara! We hope you enjoy your second shipment!
Shipping frequency wasn't changed.
I changed the shipping frequency to 12 weeks on the same day I signed up for membership. They sent the next order at 5 weeks. When I tried to stop the order, I was told that the 12 weeks frequency does not start until the third shipment. I said this was not explained in the confirmation email I had received when I changed the frequency (I still had the email.) and that they sent this shipment a week earlier than their 6 week cycle as well. They told me to refuse the shipment, and they'd refund my money minus $25 restocking fee. I cancelled my membership. I have only drunk three of the original bottles and don't like them. I've never cared much for wine, though. I was hoping that the survey I took when I signed up would pair me with wines I would like, but it didn't. That's probably more my taste buds than their methodology.
January 3, 2024
Unprompted review
Reply from Firstleaf Wine
We're so sorry for the confusion regarding your frequency and ship date! When changing your frequency your next shipment date is shown on a calendar below. Once confirmed you can see both your preferred frequency and the next scheduled shipment date. We also send a reminder email 4 days before shipping in case you need to change that shipment date. Once an order is placed we are able to cancel it within 48 hours at no extra cost, however once an order is in transit we do charge a $25 restocking fee for returns. We're sorry to hear you didn't enjoy some of the bottles in your first shipment and stand by our satisfaction guarantee. Please feel free to reach out for a store credit for any bottles you dislike at service@firstleaf.com!
Have new favorites 🍷
Have enjoyed trying wines I normally would not have bought. Starting to become more of a wine snob 😂
January 1, 2024
Reply from Firstleaf Wine
Thanks for the 5 stars Diane! So glad you love the club. Let us know if there is anything we can do to make your experience even better!
This Service is a scam
This Service is a scam. They Charge your it subscribe you to a stupid Membership without your knowledge and sneakingly send you an email about it around 1am and they offer absolutely no refunds. What kind of business does not offer a refund. Please stay away from this they trick you into this stupid Membership without your knowledge
February 1, 2024
Unprompted review
Reply from Firstleaf Wine
We are so sorry for the confusion regarding your membership. We try to make it as clear as possible that we a subscription wine club and you will be receiving future orders every month unless you change your frequency or cancel your account. This is shown at checkout before you place your first order. We also send out several welcome and reminder emails before the second order is processed. We do offer refunds in full during the 48 hour period between processing and shipping. Once an order is shipped we can request a return to sender during transit and offer a refund minus our $25 restocking fee. Once an order is signed for and accepted we are not able to process a refund but are happy to offer a store credit for any wines you dislike. You can view more information on our refund policy here: https://www.firstleaf.com/returns
FirstLeaf is First Rate
FirstLeaf customer service is excellent. We have fully enjoyed being exposed to new wines in a low risk way. They continue to refine our selections as we rate our wines. I would highly recommend this service/product.
January 21, 2024
Reply from Firstleaf Wine
Hi Theresa! Thank you so much for the 5 star review. We're glad you're enjoying the wine selected for you. If you're already recommending us remember to use your referral link. Your friends will receive a discount on their first order and you'll receive $30 off your next order!
Concerns Regarding Firstleaf Membership
I joined Firstleaf in December, initially enjoying their wines. However, I encountered a concerning issue when I received a notification that a club order had been shipped without my confirmation. Despite my immediate attempt to clarify and prevent the shipment, the wine was delivered. Upon refusal, I sought a full refund, but Firstleaf only refunded the wine cost and imposed a restocking fee for an order I never placed.
This experience raises concerns about Firstleaf's customer service and business practices. The situation was mishandled, leaving me disappointed and questioning their strategies. I hoped for an acknowledgment, an apology, and a full refund, but regrettably, none were provided. I share this review to alert others to exercise caution based on my disappointing experience.
Date of experience: January 11, 20
January 11, 2024
Unprompted review
Reply from Firstleaf Wine
Hi Ji, we are so sorry for the confusion regarding your membership. We try to make it as clear as possible that we a subscription wine club and you will be receiving future orders every month unless you change your frequency or cancel your account. This is shown at checkout before you place your first order. We also send out several welcome and reminder emails before the second order is processed. If you have any questions about how the club works or would like copies of your records you please reach out to us at service@firstleaf.com.
Variety of wines at a discount
I love the variety of wines that I receive and that I receive them at a club discount. As I rate the wines that I receive, the next delivery is selected based on my tastes. The company will refund you for a bottle that you don't like but because everyone likes different things, I pass it onto a friend or neighbor that I know will enjoy it.
December 27, 2023
Reply from Firstleaf Wine
Thanks for the review Linda! We're so glad you like a majority of your wines. As always, we will credit you for any disliked bottle. Cheers!
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