If I could give a 0, I would, but you have to provide some kind of star rating to write a review. BEWARE: THIS COMPANY APPEARS TO BE FRAUDULENT. I received a tax form for 2025, yet I can't find any in... See more
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See what reviewers are saying
If only I could leave negative stars. I just received a 1099-c from this company, I have never heard of this company, and I have never got a loan from them. Their email doesn't work, and their phone... See more
She was bubbly and had a great attitude and handled all my questions and problems quickly and decisively. Even made sure I knew what was going on and was very professional. Basically she was the best... See more
My experience has been wonderful LOREGIE has been a lot help. All my questions were answered, not a long waiting time. VERY FAST SERVICE. The agents are always caring and understanding and very respec... See more
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Company details
Written by the company
First Loan is a lender which makes personal installment loans to individuals with varying levels of credit and believes that many consumers have a credit background and alternative credit attributes that should be considered when they apply for credit. First Loan offers installment loans to help you quickly cover your expenses. It is a fast and easy way to borrow. First Loan originates personal installment loans that meet all applicable federal laws and regulations as well as the tribal law of the Elem Indian Colony of Pomo Indians, a sovereign Tribal nation, under which it was established and licensed as a tribal lender.
Contact info
PO Box 1536, 95457, Lower Lake, United States
- 888-340-2911
- support@firstloan.com
- firstloan.com
3.3
Average
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service!!
March 7, 2022
Unprompted review
Reply from First Loan
Dear Ashley,
We really appreciate you taking the time to share your experience with us. We at First Loan work really hard to provide our customers with an excellent customer experience. We are happy to see that this dedication has reflected in your recent experience with us.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Fast and easy
March 7, 2022
Unprompted review
Reply from First Loan
Dear Mitch,
We truly appreciate the time you took to write such a great review.
Thank you for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Michelle was so helpful with my loan…
Michelle was so helpful with my loan process. Made the process easy for me
Thank you again for your great customer service!
March 6, 2022
Unprompted review
Reply from First Loan
Dear Customer,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Supereasy and Super efficient
Easy fast and Mervin was so polite and helpful! it was great.
March 6, 2022
Reply from First Loan
Dear Atiya,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that he deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Reply from First Loan
Dear Customer,
We truly appreciate the time you took to write such a great review.
Thank you for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Reply from First Loan
Dear Marisa,
We truly appreciate the time you took to write such a great review.
Thank you for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Good service
March 5, 2022
Reply from First Loan
Dear Customer,
We truly appreciate the time you took to write such a great review.
Thank you for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Great experience
Great experience. Very easy to get a new loan. Agent was extremely helpful
March 5, 2022
Reply from First Loan
Dear Brian,
We really appreciate you taking the time to share your experience with us. We at First Loan work really hard to provide our customers with an excellent customer experience. We are happy to see that this dedication has reflected in your recent experience with us.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Reply from First Loan
Dear Customer,
We truly appreciate the time you took to write such a great review.
Thank you for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
I REQUESTED FOR A CERTAIN AMOUNT AND…
I REQUESTED FOR A CERTAIN AMOUNT AND DID NOT RECEIVE IT. INSTEAD, I RECEIVED $175 FROM A $200 LOAN. I HAVE BEEN MAKING PAYMENTS EVERY OTHER THURSDAY IN THE AMOUNT OF $59.24, FOR A TOTALED AMOUNT PAID OF $182.66. TODAY, MARCH 5, 2022 I WAS TOLD THAT MY LOAN IS SET UP TO BE PAID OFF IN 01/23 TOTAL AMOUNT PAID BACK FOR THE $200 WILL BE $1,533 WITH A FINANCE FEE OF $1,333 !!! THIS IS TOTALLY LUDACRIS TO HAVE A PERSON PAY BACK OVER $1400 FOR A $200 LOAN. I AM CURRENTLY TRYING TO PAY THE LOAN AND THE REPRESENTATIVE IS TELLING ME I HAVE TO PAY $217 BY MONDAY ALTHOUGH $59.24 WAS DEDUCTED FROM MY ACCOUNT ON THURSDAY, MARCH 3, 2022, OR I HAVE TO PAY $259.24 ON MARCH 17, 2022!!! EXTREMELY UPSET WITH THIS SERVICE...CONSIDERING THIS COMPANY DOES NOT HAVE THE CERTIFICATE TO EVEN OPERATE THIS LOAN COMPANY I WILL DEFINITELY DO MY PART IN MAKING SURE THEY WILL NEVER BE ABLE TO GET ANY KIND OF CERTIFICATE TO OPERATE LEGITLY !!! DO NOT USE THIS COMPANY !!! WHY DOES A COMPANY HAVE GUIDELINES TO FOLLOW ABOUT LEAVING A REVIEW????? FREEDOM OF SPEECH RIGHT??????
March 5, 2022
Reply from First Loan
Dear Lakecia,
We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience.
We encourage you to contact us (855)-625-8292, and we will make every effort to address your concern.
Sincerely yours,
First Loan
Customer Satisfaction Team
I don't know why I have to pay $143…
I don't know why I have to pay $143 every week on a $975 loan for one year. In my calculations I will have to pay $7,458.88. I don't know how much I have paid, I don't know how much I owe.
March 5, 2022
Reply from First Loan
Dear Jacob,
We are sorry for any inconvenience that you've had encountered.
Before we fund a loan, we advise our customers to either pay off the loan in full or to pay as much as you can in order to reduce the principal (original debt incurred) as quickly as possible in order to minimize the total cost of the loan. Additionally, we do not charge any prepayment penalties when you pay your loan early.
If you go to our website under Frequently Asked Questions, we provide our customers with answers that may address your concern.
We also provide them special notices like ""These loans are designed to assist you in meeting your short-term financial needs, and it is not intended to be a long-term financial solution.""
First Loan is committed to promptly resolving customers' issue. If your concern is still not resolved, kindly contact us at (888)-625-8292 so we can best assist you.
Sincerely yours,
First Loan
Customer Satisfaction Team
They are very professional & respect…
They are very professional & respect and communicating very clearly. And they are so trustworthy. Faith your budget with them helping your credit better.
March 4, 2022
Reply from First Loan
Dear Customer,
Awesome! We were blown away by your positive words, we really appreciate the time you took to write such a detailed review!
We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Fast and easy
March 4, 2022
Reply from First Loan
Dear Tara,
We really appreciate you taking the time to share your experience with us. Our goal is to help borrowers get the money they need, especially when other lenders won’t consider.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Said it would be in my account for…
Said it would be in my account for during business hours. Didn't go in till 645pm after business hours were up.
March 4, 2022
Reply from First Loan
Dear Customer,
We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience.
We encourage you to contact us (888)-625-8292, and we will make every effort to address your concern.
Sincerely yours,
First Loan
Customer Satisfaction Team
Geraldine was awesome
March 4, 2022
Unprompted review
Reply from First Loan
Dear Customer,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
I read the paperwork
I read the paperwork, it stated monthly...not weekly, the while purpose of taking the loan was because I was falling behind on some things, and then to have close to 100 dollars taken weekly, I'm still behind...horrible company, once this is paid I will never use them again, and will definitely put a review on the site and everywhere I can to warn people of this company...
March 4, 2022
Reply from First Loan
Dear Customer,
We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience.
We encourage you to contact us (855)-625-8292, and we will make every effort to address your concern.
Sincerely yours,
First Loan
Customer Satisfaction Team
High interest.
March 4, 2022
Reply from First Loan
Dear Customer,
We are sorry for any inconvenience that you've had encountered.
Before we fund a loan, we advise our customers to either pay off the loan in full or to pay as much as you can in order to reduce the principal (original debt incurred) as quickly as possible in order to minimize the total cost of the loan. Additionally, we do not charge any prepayment penalties when you pay your loan early.
If you go to our website under Frequently Asked Questions, we provide our customers with answers that may address your concern.
We also provide them special notices like ""These loans are designed to assist you in meeting your short-term financial needs, and it is not intended to be a long-term financial solution.""
First Loan is committed to promptly resolving customers' issue. If your concern is still not resolved, kindly contact us at (855)-625-8292 so we can best assist you.
Sincerely yours,
First Loan
Customer Satisfaction Team
Reply from First Loan
Dear Customer,
We really appreciate you taking the time to share your experience with us. Our goal is to help borrowers get the money they need, especially when other lenders won’t consider.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Not to happy with the company overall
Not to happy with the company overall, I called at 8am today march 3rd to get a loan and it's my 3rd time dealing with you and the one time I needed the funds before a certain time it did not happen, it's about to be 12 hours since I got approved and still no funds
March 3, 2022
Unprompted review
Reply from First Loan
Dear Christopher,
We understand you've put so much time and effort into this, and it has to be difficult for you. Please accept our deepest apologies for the inconvenience.
We encourage you to contact us (855)-625-8292, and we will make every effort to address your concern.
Sincerely yours,
First Loan
Customer Satisfaction Team
Geraldine was very nice
Geraldine was very nice, quick, easy to work with and made the whole experience stress free!
March 3, 2022
Unprompted review
Reply from First Loan
Dear Customer,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
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