If I could give a 0, I would, but you have to provide some kind of star rating to write a review. BEWARE: THIS COMPANY APPEARS TO BE FRAUDULENT. I received a tax form for 2025, yet I can't find any in... See more
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If only I could leave negative stars. I just received a 1099-c from this company, I have never heard of this company, and I have never got a loan from them. Their email doesn't work, and their phone... See more
She was bubbly and had a great attitude and handled all my questions and problems quickly and decisively. Even made sure I knew what was going on and was very professional. Basically she was the best... See more
My experience has been wonderful LOREGIE has been a lot help. All my questions were answered, not a long waiting time. VERY FAST SERVICE. The agents are always caring and understanding and very respec... See more
Company replied
Company details
Written by the company
First Loan is a lender which makes personal installment loans to individuals with varying levels of credit and believes that many consumers have a credit background and alternative credit attributes that should be considered when they apply for credit. First Loan offers installment loans to help you quickly cover your expenses. It is a fast and easy way to borrow. First Loan originates personal installment loans that meet all applicable federal laws and regulations as well as the tribal law of the Elem Indian Colony of Pomo Indians, a sovereign Tribal nation, under which it was established and licensed as a tribal lender.
Contact info
PO Box 1536, 95457, Lower Lake, United States
- 888-340-2911
- support@firstloan.com
- firstloan.com
3.3
Average
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chat Help
Rea was very helpful and quick to answer all of my questions. Made the process very easy and I appreciated the help.
March 10, 2022
Unprompted review
Reply from First Loan
Dear Customer,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
lorgie you are rock
i had a conversation with lorgie she was awesome and helpful and they approved my application as well and was amazing to call u guys thanks for your help
March 10, 2022
Unprompted review
Reply from First Loan
Dear Customer,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
My first loan was only 8 weeks to pay…
My first loan was only 8 weeks to pay back but my second loan is more and my balance is not going down and I’ve been paying the weekly payments but it hasn’t moved. I will not recommend using first loan to anyone. Freaking pathetic
March 10, 2022
Unprompted review
Reply from First Loan
Dear Brittany,
We are sorry for any inconvenience that you've had encountered. In regard to paying your loan back, we encourage you to contact us at (855)-625-8292 we will be happy to explain your loan, the interest rate and any re-payment options that are available.
Sincerely yours,
First Loan
Customer Satisfaction Team
HOW Y'ALL MISS LEAD PEOPLE.DIDN;T…
HOW Y'ALL MISS LEAD PEOPLE.DIDN;T EXPLAIN THE COST FOR PAUING IT BACK.
March 10, 2022
Reply from First Loan
Dear Barbara,
We are sorry for any inconvenience that you've had encountered. In regard to paying your loan back, we encourage you to contact us at (855)-625-8292 we will be happy to explain your loan, the interest rate and any re-payment options that are available.
Sincerely yours,
First Loan
Customer Satisfaction Team
Reply from First Loan
Dear Customer,
Your feedback is valuable to us, as we work to improve both our products and our services to you. So if you have any suggestions, recommendations, questions, we encourage you to contact us at (855)-625-8292, and we will make every effort to address your concern.
Sincerely yours,
First Loan
Customer Satisfaction Team
Geraldine was a great help
March 10, 2022
Unprompted review
Reply from First Loan
Dear Jarece,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Michelle was GREAT
Michelle was GREAT! She went above and beyond to answer all my questions & was VERY HELPFUL!!
March 10, 2022
Unprompted review
Reply from First Loan
Dear Customer,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Don't get a loan from here
This is the worst place to get a loan from. Do not get a loan from there. I got a loan for $1400 and there charging me twice a month $414. This don't make sense. They will fool you into the loan. I never agreed to twice a month. Do not trust First Loan. They don't care about the customers.
March 10, 2022
Reply from First Loan
Dear German,
We are sorry for any inconvenience that you've had encountered.
Before we fund a loan, we advise our customers to either pay off the loan in full or to pay as much as you can in order to reduce the principal (original debt incurred) as quickly as possible in order to minimize the total cost of the loan.
Additionally, we do not charge any prepayment penalties when you pay your loan early.
If you go to our website under Frequently Asked Questions, we provide our customers with answers that may address your concern.
We also provide them special notices like ""These loans are designed to assist you in meeting your short-term financial needs, and it is not intended to be a long-term financial solution."" First Loan is committed to promptly resolving customers' issue.
If your concern is still not resolved, kindly contact us at (855)-625-8292 so we can best assist you.
Sincerely yours,
First Loan
Customer Satisfaction Team
Not bad a company that stands to their…
Not bad a company that stands to their own word. Honest and reliable they work with you and look out for u.
March 10, 2022
Reply from First Loan
Dear Elizabeth,
Awesome! We were blown away by your positive words, we really appreciate the time you took to write such a detailed review!
We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Great service
March 10, 2022
Unprompted review
Reply from First Loan
Dear Customer,
We truly appreciate the time you took to write such a great review.
Thank you for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Reply from First Loan
Dear Jarrod,
We are sorry for any inconvenience that you've had encountered. We would appreciate if you can provide the details of your account so that we can further investigate and provide necessary actions as required.
First Loan is committed to promptly resolving customers' issue. Kindly contact us at (855)-625-8292 and one of our Resolution Specialists will assist you.
Sincerely yours,
First Loan
Customer Satisfaction Team
In tough times I needed help in first…
In tough times I needed help in first long came to do my assistance you guys did a great job thank you very much have a great day now if we can only bring our gas prices down
March 9, 2022
Reply from First Loan
Dear Customer,
We really appreciate you taking the time to share your experience with us. Our goal is to help borrowers get the money they need, especially when other lenders won’t consider.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Geraldine was very kind and respectful…
Geraldine was very kind and respectful and had great customer service. Thanks!
March 9, 2022
Unprompted review
Reply from First Loan
Dear Oralia,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Great customer service
Great customer service! I was able to be helped with my concerns within minutes of chatting with a rep! Thank you!
March 9, 2022
Unprompted review
Reply from First Loan
Dear Jocelyn A. Carranza,
We really appreciate you taking the time to share your experience with us. We at First Loan work really hard to provide our customers with an excellent customer experience. We are happy to see that this dedication has reflected in your recent experience with us.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
great help thank you
March 9, 2022
Unprompted review
Reply from First Loan
Dear Morgan Underhill,
We really appreciate you taking the time to share your experience with us.
We at First Loan work really hard to provide our customers with an excellent customer experience. We are happy to see that this dedication has reflected in your recent experience with us.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Easy and fast
Easy and fast, money was deposited quick, agent fully explained the process
March 9, 2022
Reply from First Loan
Dear Customer,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We count ourselves lucky for having customers like you. We look forward to working with you again in the future.
Thank you for being such a great customer.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Very honest with clients including me!
March 9, 2022
Reply from First Loan
Dear Customer,
Thanks for the feedback!. We love sharing positive reviews with potential customers, so they can feel more confident about choosing us. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
Punctual and problem solving...this rep…
Punctual and problem solving...this rep definitely passed this course of job requirements.
Helpful and informative..solved what I needed..
March 9, 2022
Unprompted review
Reply from First Loan
Dear Sauntos,
We really appreciate you taking the time to share your experience with us. We at First Loan work really hard to provide our customers with an excellent customer experience. We are happy to see that this dedication has reflected in your recent experience with us.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Your agent was very helpful and patient…
Your agent was very helpful and patient with me
March 9, 2022
Reply from First Loan
Dear Customer,
We really appreciate you taking the time to share your experience with us. We at First Loan work really hard to provide our customers with an excellent customer experience. We are happy to see that this dedication has reflected in your recent experience with us.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Sincerely yours,
First Loan
Customer Satisfaction Team
Loregie was amazing!
Lore fir was amazing!! Very knowledgeable and helpful!
March 9, 2022
Unprompted review
Reply from First Loan
Dear Sarah,
We really appreciate you taking the time to share your experience with us. We are happy to see this dedication reflected in your recent experience with us. We’ll make sure that your agent will get a recognition that she deserves.
Thank you so much for your kind feedback. We look forward to working with you again in the future.
Should you require further assistance, please do not hesitate to call us.
Sincerely yours,
First Loan
Customer Satisfaction Team
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