FirstMortgage Reviews 

34,024
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 4,736 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, friendly, and always available to answer any questions along the way. Many consumers note that the entire mortgage process is kept very straightforward, smooth, and remarkably stress-free from start to finish. Reviewers also highlight the exceptional communication and consistently quick response times provided throughout their house-buying journey. First-time buyers particularly appreciate the clear guidance, patient explanations, and expert advice that make complex procedures much easier to understand. People consistently recommend these reliable advisors for delivering wonderful service and successfully securing the best possible deals.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as extremely helpful,... See more

Service

Customers report overwhelmingly positive experiences with the mortgage advisory service. Reviewers frequently... See more

Customer service

Consumers find customer service to be positive and deeply supportive throughout the entire application... See more

User experience

People report positive experiences with user experience, finding the process straightforward, stress-free,... See more

Response time

Users describe positive interactions with response time, consistently noting that communication is prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very positive experience again for our remortgage. Nothing too much trouble and always on hand to answer questions. Thanks to Lawrie and Megan for all their work in getting us the best deal and keepin... See more

Rated 5 out of 5 stars

Paul and David helped us with our new mortgage for our home move. Process was very straight forward and fuss free. Really handy to be able to upload documents online to save having to take physical co... See more

Rated 5 out of 5 stars

From the beginning First Mortgage were brilliant. As a first time buyer,I was extremely overwhlemed by everything until I spoke to Kayleigh and Jae. Both made everything super simple and really he... See more

Rated 5 out of 5 stars

Abby and Sharon at the Musselburgh branch went above and beyond getting my mortgage over the line, they were in contact with me the whole time and I really felt they were working to get me the best p... See more


Company details

  1. Mortgage Broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency
  4. Personal Insurance Company

About FirstMortgage

Written by the company

At First Mortgage, we believe mortgage advice should feel personal, not transactional.

For over 25 years, we've helped people make confident decisions about their homes with fee-free, impartial mortgage advice. Whether you're buying your first home, moving, remortgaging or exploring buy-to-let options, you'll have dedicated experts by your side every step of the way.

With access to over 10,000 mortgage products and smart technology that helps us search the market quickly and thoroughly, we focus on finding the option that's right for you and your circumstances. No jargon. No pressure. Just clear advice from people who take the time to understand your goals.

And because we're here for more than a single transaction, our support doesn't stop once the paperwork is complete. We're here with you through every move, milestone and moment of your homeownership journey.

Our advice is always free, and it's backed by our Mortgage Promise. If you receive a better mortgage offer elsewhere than the one issued by the lender we recommended and applied to on your behalf, we'll pay you £500.

First Mortgage. Here for you.

Free Mortgage Advice

Written by the company

First Mortgage are one of the UK’s longest established mortgage brokers and have been providing free impartial mortgage advice for over 25 years. To experience our award-winning service for yourself, please get in touch!

'Best in Market' Mortgage Promise

With over 10,000 mortgages available, we find the right one for you, guaranteed!

With over 10,000 mortgages available, we find the right one for you, guaranteed!
Our promise is simple: should you be offered a better like for like mortgage elsewhere, which is available to both intermediaries and direct customers, we’ll immediately match this, while at the same time paying a generous £500 towards your home buying legal fees. This offer is tangible proof of our commitment to complete customer care. Of course, we don’t intend making it easy for you to collect with our expert advisors committed to finding the very best deal for you from an unbeatable whole of market range of mortgages!

Contact info

5.0

Excellent

TrustScore 5 out of 5

34K reviews

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Replied to 6% of negative reviews

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5.0

All reviews

(34,024)

4,485 reviews in the last 12 months

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Rated 5 out of 5 stars

Remortgage

I went to Lyndsey at the Musselburgh branch on the recommendation of friends. After explaining the remortgage process and what level of cover I would need she found me a new rate and put cover in place straight away. She made a complicated process feel very easy.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service! Thank you Kirsty & Donald!

Kirsty supported us throughout our long journey to purchasing our first home. (Over a year and half!) She took the time to explain everything clearly and patiently, which made the whole process much less stressful and helped us feel at ease every step of the way. We'd also like to give a special mention to Donald for his support during the final stages of the purchase.

Thank you both for helping us achieve such an important milestone!

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

They are very honest and reliable

They are very honest and reliable. They process my application for me with little stress. They are expert and answers all questions lenders are going to ask while processing my application

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend to any first…

Would highly recommend to any first time buyers unsure about the mortgage application. We worked directly with Jo Barrass from the Darlington branch. She was fantastic throughout the whole process and made what at first seemed a very daunting process seem very easy and relaxing, thanks to her hard-work and dedication to our case. No task was too much. Me and my partner couldn’t recommend Jo and First Mortgages more.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding service from Nichola Bruford and the First Mortgage team!

We honestly couldn’t be more grateful to Nichola Bruford and everyone at First Mortgage for helping us achieve something that at times felt like it was going to be very difficult — buying our new home.
From the very beginning, Nichola went above and beyond for us. Our mortgage application wasn’t the simplest, but she never gave up. She listened to our situation, understood our circumstances, explored every possible option and worked incredibly hard behind the scenes to find the right solution for us.
What really stood out was how supportive and reassuring Nichola was throughout the entire process. She kept us informed, explained everything clearly and was always there whenever we had questions or concerns. We never felt like just another customer — we genuinely felt that she cared about getting the best possible outcome for us.
The wider First Mortgage team were equally fantastic. Everyone we dealt with was friendly, professional, responsive and helpful, and the level of customer service was exceptional from start to finish.
Buying a home can be stressful, especially when the mortgage process becomes complicated, but having Nichola and the First Mortgage team on our side made such a huge difference.
Nichola, thank you for your patience, dedication, hard work and for never giving up on us. You played a huge part in helping us get the keys to our new home, and we will always appreciate that.
I would have absolutely no hesitation in recommending Nichola and First Mortgage to anyone looking for a mortgage adviser. Five stars simply don’t feel enough!

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing support

Scott has been an amazing help from the beginning constantly keeping us updated and providing great advice and support. Gordon continued to support us whilst awaiting our mortgage update and we are so grateful for their help. Cant recommend enough.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

I have had a positive experience with…

I have had a positive experience with first mortgage in corstorphine and it is the second time I have used there services. Scott was very helpful and set up all my new mortgage without any problems at all. Anna was also extremely helpful as well as she was happy to help me with some admin tasks that I was unable to do myself ( downloading pay slips) which was extremely helpful for me. Would recommend to anyone who looking for straightforward mortgage advice

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Stacy and Nicole made the whole process…

Stacy and Nicole made the whole process really easy and stress free. They were always available to answer any questions we had and were very friendly and welcoming. We would recommend First Mortgage to anyone looking to buy a property.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish

I couldn’t recommend first mortgages enough. They were extremely helpful throughout the whole process and made what could have been a very stressful experience feel much easier, specifically Jennifer & Alison.

They were always available to answer my questions, explained everything clearly, and kept me updated at every stage. As a first-time buyer, having someone who was knowledgeable, patient and willing to take the time to explain things really made a difference.

The whole process went smoothly, and I’m very grateful for all the help and support I received in getting my mortgage approved and making the purchase happen.

Thank you for all your hard work — I would definitely recommend their services to anyone looking :)

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Absolutely brilliant service from start to finish! Gillian and Kate were very informative and helpful, and got me a very good deal even with my limited credit history. Always responded quick and happy to help. Would recommend to anyone.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Cameron Spence and Katerina Dvorakova

Just want to let people know that if you guys want an easy and detailed way to buy your new home these people are awesome!!! Went to George Street department and met Cameron Spence and Katerina Dvorakova. I was clueless 🙈 And as a person from another country everything was looking so difficult but the guys had lots of patience, explained everything in details and updated me since step one. They have lots of experience in what they are doing and as a conclusion.... Im having the keys of my dream house in about 3 weeks. All process took about only a month. Thank you guys 😊 💙❤️🌹

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Very positive experience again for our…

Very positive experience again for our remortgage. Nothing too much trouble and always on hand to answer questions. Thanks to Lawrie and Megan for all their work in getting us the best deal and keeping us on track through the process. Highly recommend.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience using First…

Amazing experience using First Mortgage. Katie Wilson and Vicky Owen have been outstanding throughout. Professional, helpful and excellent at keeping me in the loop. Thanks ladies . 10/10!!

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Working with Paul and David at FirstMortgage made for a great process when I was buying my property. The help and expertise they offered meant I had a much better idea of the current market, and was a smooth transaction when it came to purchasing my mortgage.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Steve and Jay was brilliant 5 ⭐

Steve and Jay was brilliant, they are quicker more knowledgeable than any broker I have ever used! They know the market, they quickly get to know your needs and do what they say they are going to do.

I will not be going elsewhere now! Really pleased

August 21, 2026
Unprompted review

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