First Premier Home Warranty Reviews 

441
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complain about denied claims, severely delayed payments, and unhelpful customer service representatives who frequently hang up or offer no real solutions to problems. People also experience major frustrations with repair contractors who fail to show up, take weeks to arrive, or refuse to work with the company because of unpaid bills. Some people were satisfied with individual staff members who provided kind, patient, and genuinely helpful assistance when dealing with difficult policy questions. Reviewers noted that certain representatives went out of their way to clearly explain processes and make handling payments much easier.

What people talk about most

Service

Customers consistently note negative experiences with service, highlighting repeated delays and a failure to... See more

Claim

Consumers find claim experiences extremely frustrating, expressing widespread dissatisfaction with constant... See more

Customer service

People report negative experiences with customer service, highlighting extreme frustration and poor... See more

Payment

Users describe negative interactions with payment, noting that the business is quick to collect money upfront... See more

Staff

Reviewers mention ambiguous feedback about staff, with many reporting extremely rude and unprofessional... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Always something in their contract eliminate their needs to repair the item I’ve called for very disappointed, but they’re the third company I’ve tried and they all do the same thing

Rated 1 out of 5 stars

Refuse to pay on a claim that was approved by their own staff. The company is poorly run, no ownership or accountability by anyone and zero concern for their clients. They even completely disregarded... See more

Rated 1 out of 5 stars

This company makes promises in their sales pitch and none of it is true. They send you information for technicians that doesn't work for them or say they don't pay and even fake companies. When you ca... See more

Rated 1 out of 5 stars

★☆☆☆☆ Very Disappointing and Unprofessional First Premier Home Warranty took my information after assuring me I wouldn’t be charged until they recovered my unused balance from Choice Home Warranty. T... See more


Company details

  1. Home Insurance Agency

Written by the company

First Premier is a Nationwide Home Warranty company that offers affordable plans to protect your appliances & Major systems in your home. First Premier is also proud to offer a special discount for Healthcare Professionals, First Responders, and Active-Duty/Veteran Military members. Call us today to hear more about our Discounts and Promotions!


Contact info

2.0

Poor

TrustScore 2 out of 5

441 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 month

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2.0

All reviews

(441)

120 reviews in the last 12 months

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Rated 1 out of 5 stars

First Premier has burned bridges with all techs in the area

I have been waiting for a valid tech to be assigned our claim (refrigerator is no longer cooling). It has been 4 weeks now. They keep sending back referral after bad referral stating my claim has been 'assigned'. The first two companies said they no longer do business with First Premier. The other two just never responded. This is the first year using First Premier.

February 18, 2026
Unprompted review
Rated 4 out of 5 stars

Best Rate Received

Roger worked to get me the Best Rate possible for a Home Warranty.

February 17, 2026
Unprompted review
First Premier Home Warranty logo

Reply from First Premier Home Warranty

We appreciate your feedback, Bonnie

Rated 1 out of 5 stars

So far not so good

So far not so good. I just joined & was the told that i had to wait 30 days to make any kind of claim.

January 28, 2026
First Premier Home Warranty logo

Reply from First Premier Home Warranty

This waiting period is actually a standard practice across most home warranty providers. It’s designed to help protect both customers and the company by preventing coverage from being used for pre-existing issues or systems that were already malfunctioning before enrollment. By having this short waiting period, it helps reduce warranty fraud and keeps overall plan costs more affordable for everyone.

Rated 4 out of 5 stars

I'm new to this

I'm new to this, but the person that I talked to was very helpful and courteous. Thank you.

February 9, 2026
First Premier Home Warranty logo

Reply from First Premier Home Warranty

We appreciate your feedback, Melody

Rated 5 out of 5 stars

First contact with First Premier

My first contact was with Andrew…I had made a list of questions and he answered all of them very well. My second contact was with Jason Adams. My experience with him was very informative, but more importantly there was no pressure, just good customer service. Hopefully in the next year, I’ll get to become familiar with First Premier and be able to recommend First Premier to friends who have or are planning to relocate to AZ from CA.

February 9, 2026
Unprompted review
First Premier Home Warranty logo

Reply from First Premier Home Warranty

We appreciate your feedback, Tim

Rated 4 out of 5 stars

Nothing yet

Nothing yet! I haven't got anything from you all. I've requested something to show what im paying for Please @

January 15, 2026
Unprompted review
First Premier Home Warranty logo

Reply from First Premier Home Warranty

We appreciate your feedback, Dale

Rated 5 out of 5 stars

Isaac was patient and knowledgeable…

Isaac was patient and knowledgeable about the policy. He explained it and was helpful in detailing the price structure and service calls.

February 3, 2026
Unprompted review
First Premier Home Warranty logo

Reply from First Premier Home Warranty

We appreciate your feedback, Sara

Rated 5 out of 5 stars

The lady I spoke to was Awsome she was…

The lady I spoke to was Awsome she was so kind,helpful, we had choice Home Warranty and it took them over a week to get back with us, then Select Home Warranty, we had to to pay there contractor $90.00 for service call then pay the contractor $400.00 for a $50.00 part, igniter, took almost 2 weeks in very.cold temperatures,with babys in the house so we had to buy electric heaters and Select Home Warranty will reimburse us $150.00, and that takes a month or so, and can never speak to a English speaking person, it was overwhelming and so frustrating, So now were with Premier Home Warranty , we haven't had to need them yet, I just hope and pray if and when we do, all goes really good, thank you first premier

January 15, 2026
First Premier Home Warranty logo

Reply from First Premier Home Warranty

We appreciate your feedback, Gloria

Rated 5 out of 5 stars

Home Warranty

Steve was very clear with his presentation and offered a lower price because I was in a well covered area. I appreciated that.

February 6, 2026
Unprompted review
First Premier Home Warranty logo

Reply from First Premier Home Warranty

We appreciate your feedback, Sally

Rated 5 out of 5 stars

The representative

The representative was nice and he explained everything to where i could understand and the price was in my budget. Thank you

January 27, 2026
First Premier Home Warranty logo

Reply from First Premier Home Warranty

We appreciate your feedback, Sheila.

Rated 1 out of 5 stars

On hold for 49 minutes trying to start…

On hold for 49 minutes trying to start a claim . Was cut off without speaking to anyone. Had to start the procedure all over again either the same amount of wait time. Totally unacceptable wait time to make a claim.

February 3, 2026
Unprompted review
Rated 3 out of 5 stars

Quick

Well, the guy talked to. He was the best talker but he did help me out. He did explain things but he was a fast talker. He’s a good sales person you got so he made my conversation funny but like I said, he was a fast talker.

February 3, 2026
Unprompted review
First Premier Home Warranty logo

Reply from First Premier Home Warranty

We appreciate your feedback, Pia

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