First Premier Home Warranty Reviews 

I just switched over this year to First Premier Home Warranty and I am so happy that we did. The prior company made it very difficult to process claims, which was not the case with First Premier. Thank you!

The company declined (for BS reasons) 2 of 3 Warranty requests. Basically I paid $1200 to replace a washer pulley! It's a scam!

Another bait and switch warranty company. I bought a policy based on what they showed was covered, the coverage seemed great so I bought it. Then when I had to file a claim, they declined the repair after the inspection came back. They then sent me a policy 7 pages longer then the original one the sales person sent me and policy they sent me showed the parts that are not covered. Their customer service was terrible, bounced from one sales person to another, asked for a supervisor and was told there was no one on duty and that I can hold for another 40 min after being on the phone for 25 already. STAY AWAY FROM THIS COMPANY.

I didn't actually purchase a plan with this company because my initial dealings with them were terrible. The sales person was nice at first and offered me a deal that was too good to be true. I asked him to give me time to verify if it would be a better deal than my current home warranty and to research the company. Because of my busy schedule, I didn't have time to research. The sales person kept calling, and texting me trying to make his sale. He called 5 times in one day from different numbers (like a scammer). Then he started texting me. On the 6th call of the day, I finally told him to stop calling and that I am going to keep my current company (even though they cost more) because I was tired of being harassed. I finally got around to doing research today and I am so glad that I didn't go with them because others are saying they are a scam, just as I suspected.

If you get call from this company, hang up and don't buy a plan with them. They aren't even accredited with BBB.

THEY ARE A SCAM! They never pay out. They would tell me contractors were assigned. When I reached out, the contractor had no contact with them and no idea who they were. This happened three times! When I told them I wanted to cancel, they told me they would issue a cancellation fee. There is no address on anything. They are a scam and will not help you. Run!

They just wanted to get people joining their homeowner warranty policy, but they didn't help at all. I filed the claim for my sewerage pipe 11/16/24, they sent me a contractor's contact and told me to contact the contractor for an appointment. The contractor came and fixed my pipe, then he sent me the invoice so I can send to them. The invoice was $230, they said that they just approved for only $60. They took my whole year policy for $485, and only agreed to pay $60 for pipe problem (which was I paid $60 fordeductible, meant they just wanted to pay me $20). It's suck. The problem is until today, I still didn't receive any claim money from them. I called them before Thanksgiving, they said that I have to wait for 14 days. I called them again right before Xmas, they said that I will receive my money on 1/4/25. Until today 1/7/25, still didn't get any payment from them. I made another call today, now they said that they still processing and I will get it on 1/14. They told me on 1/14, if I don't receive my payment, I have to call back to them. Only $60, i have to call too many times, this is really spammed. If i can give 0 star, I will. I won't recommend this company to no one.

Our dealings with First Premier Home Warranty and its CEO, Joey Sayegh, have been a complete debacle. As affiliate partners, we entered into the relationship expecting professionalism and integrity. Instead, we were cheated out.

For months, we pursued them, only to be met with more delays, excuses, and empty commitments. Despite giving them every chance to resolve the matter, they refused to pay what was rightfully owed.

This kind of unethical behavior is both infuriating and damaging. Not only have they wasted our time and resources, but their actions have also caused significant financial harm. If this is how they treat their partners, it’s hard to imagine the challenges their customers must face.

Our experience with First Premier Home Warranty and its CEO, Joey Sayegh, has been an absolute disaster. We worked with them as affiliate partners, expecting a professional and trustworthy relationship. Instead, they scammed us out of $6,620 for services rendered.

Joey Sayegh repeatedly promised us that he would send the payment, often claiming it would be sent 'in a week' or 'tomorrow.' These promises were never fulfilled. For four months, we chased them down, only to be met with more delays and empty assurances. Despite giving them every opportunity to make things right, they failed to honor their commitments.

This kind of dishonest and unethical behavior is unacceptable. Not only have they wasted our time, but their actions have also caused significant financial harm. If this is how they treat their partners, I can only imagine the frustration their customers must endure.

First Premier Home Warranty and Joey Sayegh have shown a complete lack of integrity, transparency, and accountability. I strongly advise anyone considering doing business with this company to stay far away. There are far better, more reliable options out there. Don’t risk being deceived—whether as a partner or as a customer—by this company

My experience with this network, under the leadership of CEO Joey Sayegh, has been incredibly disappointing. Despite repeated efforts to resolve the issue, I wasn’t paid what I was owed as a partner. This raises serious concerns about the company’s honesty and reliability. If they can treat their partners this way, how can customers expect to be treated fairly? I strongly advise caution when dealing with this company.

First premier Warranty is a complete waste of money. They make it impossible to get a claim approved, and their customer service is awful.

First Premier Home Warranty provides exceptional value for the cost. The peace of mind and financial protection they offer far outweigh the premium. I’ve already saved a significant amount on repairs, including a recent fix for my water heater. The technician was professional, and the repair was covered under my plan, saving me a lot of money. It’s a smart investment for any homeowner looking for reliable home protection.

Paid in FULL for a policy understanding that I could review the policy and cancel in 30 days if not satisfied....after sending a cancellation email AND a certified letter I have NOT received one penny of my $500.00.....NEVER PAY IN FULL...I was told their policy states that I had to wait 90 days for a refund...it's been 100 days and NOW I am told that it's been too long and the prorated refund would be $140.00....Every phone call goes to a call center and it is a TELEMARKETING SCAM! DO NOT go with this company....the salesmen are arrogant scammers!

Total scam. Agent convinced me to purchase 3 years, telling me that had the option to file claims online and that if I was unsatisfied for any reason, I would be able to cancel and be refunded at a prorated rate, with NO penalties.

They refused to replace something broken without 3 years of service records (I've only lived in my house for 2, and was never informed of this requirement prior to making a claim). I put in a repair request over 6 weeks ago and their first contractor would not answer my calls and never called me, and the second contractor initially took my calls and then stopped.

I looked into canceling, and was told I would have to pay penalties along with proration, amounting to nearly the entire fee I paid. They will lie and tell you anything to get your money. RUN FAR AWAY.

They are currently being sued in Ohio for shady business practices, and have had actions taken against them in Oklahoma and Minnesota as well. Please look at the BBB website for more info.

I feel like my husband and I have been duped by this company. We paid them over $2k for 6 years of coverage. Which was a current offer they had going supposedly. Since our appliances were older, we thought why not. Terrible decision. I have made 3 claims so far. They sent a tech out, and he changed something on my dishwasher, but that did not fix the issue. I have been without a dishwasher for over 6 months. My claim for my over the stove microwave was initiated in October, they said they would not replace it, but instead will do a cash offer in lieu of replacement, and I sent back the signed letter on October 9th, today is December 10th, and the $179.00 check has yet to arrive. I can not find a replacement for under $225 by the way. I put initiated a claim for for my stove top burners on November 3rd, the tech they recommended put me off for a month, so I requested another tech. Last Wednesday we spoke, as of today, they have not sent him the necessary email for him to start the job. I have called them multiple times, and get the an apology, and they say the check is in the mail, etc etc. you can never speak to upper management. The salesman basically lied. This company has not delivered. The customer service is hit or miss. It is by far the worst company and experience I have had with a company in my 54 years. I am at my wits end.. they and the salesman got his $2300 sale.

Been waiting since November 18 for a company to fix my microwave, on the 3rd call to first premier they finally change me to another company still waiting for a repair. The last time I called I got the rudest male. When I aske to talk with a supervisor he told me he was the supervisor and I then asked to talk with his boss he said I am the boss and there was no one above him, he wouldn't transfer me. Today is Dec 9 and I am still waiting.

I contacted Home Warranty with the company First Premier home warranty that I had a problem with the washing machine, they told me that my fee was $45.00 but they made me pay $100.00 and then they gave it to me back, nothing happened, then they told me that The machine had no composure and they were going to pay me for that and they didn't pay me either because the case was already closed, now they don't want to pay me any more for what I spent, I put another claim 11-30-2024 also they have not sent anyone to check the machine
le comunique que tenia problema con la maquina de lavar, me dijo que mi fee era de $45.00 pero me hicieron pagar $100.00 y que luego me lo davan para atras, no sucedio nada, luego me dijieron que la maquina no tenia compostura y me hivan a pagar por eso y tampoco me pagaron que porque ya se avia cerrado el caso, ahora ya no me quieren parme lo que gaste, puse otro reclamo 11-30-2024 tambien no an mandado a nadie para revisar la maquina

I've been dealing with First Premier Home Warranty Company since December 2,2024 my furnace went out at first i thought they would be a great company not so,I have been given the run around and excuses, I live in Ohio and it get's powerfully cold. Today is December 6, 2024 I've been waiting all day for someone to call me back, they want to pay me $148.77 for a part that will cost me $771.00 this is not professional service at all. I gave them 1 star if I could have written the review without giving them anything I would. Please don't go with this company.

You deserve to be screwed over if you use this company, don't be an idiot and run away from these people!

The service is terrible and they reimburse their technicians so poorly that it's hard to get anyone to come out. I couldn't get help with anything I needed without threatening to cancel. Don't believe anything reps tell you because the story you hear will change based on whatever is most in their favor at the time.

When I gave up trying to work with them and asked to cancel without backing down, they told me they wouldn't allow me to cancel. They said all I could do was wait a year and then try again to cancel at that time.

It took filing a credit card dispute to get my money back. In the meantime, I filed complaints with my state's regulatory agencies. That brought attention to the fact that First Premier Home Warranty was illegally operating without a license in my state. There were already several states around the country suing them for fraudulent practices. Now my state is joining in.

Do not use this company for any reason!

We have had this company taking our money for several months. We have been trying to get our freezer worked on, our first claim, for almost a month. They have scheduled people to come out with them being no shows. Calls to the company are met by apathetic noncaring, rude employees who block access when we ask to speak to supervisors. This is the worst company I think I have EVER done business with. Unprofessional, money grabbing, and provide less than acceptable service. My wife has been on the phone the last hour trying to get to talk to somebody about the technician who did not show this morning.
DO NOT DO BUSINESS WITH THIS COMPANY‼️