Firstsave Reviews 118

online not so good. Down this weekend!!

Big shout out to Jack for sorting out our problem. The boy done well. Thanks from a couple of old age pensioners.

UPDATE!!!!!!
I have just received this response from FIRSTSAVE.
So yet another major mistake which they are 'taking steps' to make sure 'never happens again'. Just like my first TWO complaints which were UPHELD and where they gave me 'token' compensation. FIRSTSAVE were 'taking steps' then as well, to make sure that 'firm notice dates' regarding re-investment options, would be given to investors when they first made their investments.
So my THIRD complaint has been responded to, typed on another banks Letter Heading (FORD MONEY).
It was not 'upheld', as FIRSTSAVE now claim that somewhere in my T&C's or Investment Summary, a TWO WEEK notice period and an EIGHTEEN day notice period is mentioned, despite the bank being unable to show me where either of these dates are located on my personal documentation.
Why would they give TWO dates?
The only 'NOTICE PERIOD' printed on my documentation, is a THREE WEEK notice period, a fact which I have repeatedly stated to them - and FIRSTSAVE still refuses to acknowledge this!
FOS next step!!!

Be very, very careful!
I was fortunate enough to have some savings that I placed in a 2 Year bond with FirstSave Bank.
My T&C's simply stated that I would be contacted 3 weeks before maturity in order to decide whether or not I wished to re-invest my money or to have my investment returned.
When the 3 week point passed and I had not heard anything from the bank, I contacted FirstSave and was informed that 'they' the employee's had been told to inform investors that we (the investors), could make our choice 18 days before maturity, despite there being nothing in writing or in our T&C's about any 18 day Notice Period.
I had intended to add more savings to my original investment at the advertised interest rate of 4.25% but amazingly the 18 day notice coincided exactly on the day that the Bank of England were widely expected to cut their rates (18th December 2025) and which they did.
FirstSave, amazingly also decided to also cut their rates by 0.25% that morning, thus denying me the opportunity of re-investing my savings, which in turn wold have given me £1,200 more in interest over the investment period. In fact they cut the rate before the opening of business that morning, which FirstSave have claimed, in writing, was completely incidental.

I made an official complaint which was subsequently upheld and I was awarded £100 in compensation. However, the response was so dismissive, that I did not accept their offer and continued my complaint. The name of the 'Customer Services' employee that wrote this dismissive letter was Chelsea Kelly.
I then received a second response from FirstSave, also upholding my complaint and awarding me a further £50.00, despite the response claiming that there was in fact a 2 week Notice Period before maturity where I would be given the option to either re-invest my money or to have it returned.
Nowhere in any documentation that I possess is there any mention of a 2 week Notice Period, just as there is no mention of an 18 day Notice Period. The author of this letter was C. Martin.
I must add that just getting these two responses took many, many calls to to two particularly helpful ladies at FirstSave, who sent message after message to their superiors requesting them to respond to me.
Last week I received a response to my ongoing complaint. However, to my complete and utter horror, it was on FORD MONEY letter heading!
The author of this letter was Natalia Kirkham, who stated that she completely understood the confusion regarding the 'NOTICE PERIOD' but it definitely was 'TWO WEEKS' despite her not being able to show me just where this was stated in any of my documentation.

So to sum everything up, the first two letters upheld my complaint and offered me compensation. The first letter even stated that due to my complaint, the bank was going to make changes to the misleading Maturity Notice Period in their T&C's and despite their second letter claiming there was now a 2 week Notice Period, although not being able to show me where.
Then there was the third letter apparently coming from FORD MONEY (who I did not invest with), also claiming that their was a 2 week Notice Period regarding my maturity options, despite also not being able to show me just where this was stated in my T&C's or Investment Summary Box.
I thought that I was fairly 'switched on' regarding investing my saving but I did not have a clue that FirstSave and Ford Money were one and the same.
Previously, I have also had savings invested with Ford Money at the same time I had other savings invested with FirstSave. Had I known, I never would have done this taking into account the £85,000 limit covered by the FSCS. (although I am aware that this has now increased).
Even now, when Googling any ties/links between the two banks, I cannot find any!

Since I invested every step by yourself was excellent in help guidance I've been very pleased

good service, helpful staff, good interest rates

They always notify you of maturing accounts in plenty of time

It's was relatively easy to set up the investment account that pays me a monthly income which as a retiree is what I need

Easy to access and renew (and I am 78 years old)

Was easy to log on and find information I needed

I’ve been with FirstSave for several years now and I’ve been completely happy with the service they’ve provided. Their interest rates are extremely competitive and I’m happy to stay with them. Easy access to my account and any information I require.

I have been a First save client and regular investor for some years and continually benefit from loyalty saver rates every time I renew my investment.
The renewal process is simple and seamless.
Would recommend
A J Evans

did exactly what I wished to do, and confirmation came to me by post.

Firstsave looked after my investment well. So much so that I was happy to reinvest at the end of the period. It is easy to check online when I want to see how it is doing.

Always found Firstsave so easy to manage on line

Notification on investment regular update

Excellent service and the website was easy to use offering a competitive interest rate for my savings.

I’ve invested with Firstsave for over 10 years with no problems. They inform me with plenty of notice when my bond is due to mature so that I can decide what is next.

FirstSave have competitive rates and the online banking portal is easy to navigate and administer. My experiences have always been of the highest standard.

Clear Information on website
Competitive product offerings over many years
Responsive customer service
Efficient processing of matured savings
Easy to deal with