FirstVet Reviews 7,453

Fast delivery and dispatch of Eukanuba dog food. One of the few companies that stock the 3kg bag of the food I needed. Thank you 😊

Don’t use never this app please. Just go straight to the doctor. Otherwise you will pay 699kr and they will tell you that you must go to the doctor. Be careful, they don’t write you any medication.

Placed an order for renal dog food on 6th March. DHL were down to deliver the item. DHL said they attempted delivery but didn't. Chased with Firstvet and DHL and gave my number but no one called, then the delivery went back to Firstvet. Firstvet didn't have stock to resend urgently as I was running low on dog food by this stage. Bit shirty and said it was a DHL issue and they had done everything they could. Won't use this company again.

Great experience, would recommend. Kept up to date on order and potential delays. Purchased Orijen cat food and other bits. Couldn't ask for a better customer service.

Absolutely EXCELLENT service. To have a vet available for a chat 24/7 is just precious. Firm fan of this service!

Thank you to the vet who gave advice on what to do via the video call at the unsociable time of Sunday evening. I was able to get my dog sorted at the nearest emergency vets. This is a free service with my insurer Many Pets and I am grateful for it's existence.

We are feeding our little four legged puppy with Acana food which is one of the best brand on the market but hard to get treats in UK.
After hours of search I found firstvet and they do not just sell the dry food but the treats as well!
As I have not heard of them before I ordered just one of each to see if they are genuine.
Order received after 2 days! Was very happy, and puppy over the moon!
I was happy to see they had it on promotion so ordered more before we run out of it!
Highly recommend! Great service, fast delivery.

Absolutely BRILLIANT! All of the vets I’ve spoken to have been great, it’s so quick and easy which makes me feel so much better and provides so much reassurance!

You can get an appointment and be on video call with a vet within 15 mins. Highly recommend, plus it’s free through insurance (Many Pets). 😄👏🏼

Ordered 2 bags of dog food, payment taken immediately, received an email 24 hours later that the item was out of stock and would shipped when in. No good if your running out. Very poor to take payment before confirming stock and no answer on telephone.

I bought special dietary cat food through this company which was over £60, to then receive an e-mail the next day stating they can't supply what they sold me and they would refund me which could take up to 10 days. How can a company sell you something they don't have and then hold on to your money for up to 10 days? Steer well clear!!

First order arrived today quite quickly but instead of 12 cans of dog food 12 little sachets totally different from my order. Contacted by phone been told to send photographic evidence of what arrived by email . No word of apology. I am 75 and totally no idea if I have sent what is needed. It made me feel like my word was not good enough. Too much stress for me. Disappointed. I have had a phone call explaining they needed photo of the wrong order to give their warehouse and did apologise and said I could keep the sachets but I said so long as they sent a prepaid label I would return them. So alls well that ends well. My original tinned dog food is on its way.

I had a video consultation with Dr Cindy Blick for my poorly kitten Luna. I was able to get an appointment within 45 minutes. I’ve been so worried about Luna, as she was having trouble breathing. Cindy was incredibly helpful, reassuring, and very compassionate and she quickly picked up on some signs (Luna’s respiratory rate) in the video call that even I hadn’t noticed! I’ve been advised to go to the vet within 24hrs, and most importantly the journal notes that were emailed to me will be very helpful to get the vet to take Luna seriously. Thank you so much.

Ordered cat food products from these online only to be informed later the same day they had the price wrong due to system error (that old chestnut) and would refund my payment which I now have to wait five days for, whilst thanking me for my understanding..which I don’t have. They should honour the price they advertise. But I guess greediness wins. I don’t give the one star for such service but have to select that to leave a review.

Ordered and paid for dog food. Later told that it was out of stock and would be received next week sometime at the warehouse.
If it’s out of stock please show this on the website! Highly inconvenient.

It would be great if I didn't need to click on a star to write a comment, because the way I feel at this moment, 1 star isn't worthy. I am not getting answers to emails, nor responses to calls. My one year subscription however was processed immediately! No help. I can't help but wonder if I've been taken for a fool. I hope no one else goes through this anxiety-provoking situation. Please be upfront in your promotion; please get round-the-clock customer service that answers the phone or at least responds to messages. How disappointing. My little dog is now in the hospital. The money I've lost subscribing to this could be put to better use in his care. I'm so disappointed and sad that I believed in this site!

Ordered some Orijen Tundra I couldn’t get anywhere else and it came a few days later. Perfect thank you

Taken money ! Avoid

Ordered Eukanuba dog food from Firstvet 2 week's ago and it should of been here in 3 day's.
Rang them after 6 day's and they guaranteed me it would be here this week by Wednesday or Thursday and still not here and it's Saturday. Ran out of dog food today and had to go and buy some from the shop.
If they want new customers this is not a good way of getting them. Terrible.
I had quicker parcels arrive from China.

The vet I spoke to was Helpful and concise, Didn't use Jargon that my dumb self wouldn't understand and helped reassure me for the entire 10 minute conversation. Overall it was a very helpful and pleasant experience, and free with Waggel. With that service, I wouldn't have minded paying the fee. what's not to love? I would definitely recommend this app.

Fantastic support. Got quick help. No extra fees when purchases needed to be cancelled. In Sweden.