While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the responsiveness and helpfulness of the support team in resolving issues. Many people find the app easy to use and appreciate the convenience of instant mobile data access while traveling, often noting the smooth installation process. The service is frequently described as a great value, with many users finding the pricing competitive and even a free option available. However, some people were dissatisfied with the service, reporting issues with eSIM connectivity and slow data speeds, particularly with the free tier. A few other people also felt that the registration process could be smoother and that the app occasionally experienced bugs or technical glitches.

What people talk about most

Service

Customers had ambiguous experiences with service. While some reviewers were happy with the service, praising... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the app's ease of use and simple... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the quick and helpful responses... See more

Price

People report ambiguous experiences with price. Many customers praise the competitive rates, affordability,... See more

Application

Users describe ambiguous interactions with the app. Many reviewers praise its ease of use, quick setup, and... See more

Based on these reviews

Rated 4 out of 5 stars

Had problems setting up the eSIM as it wouldn't connect to a network. AI bot chat was pretty good, but it wasn't able to resolve my issue. I was transferred to a real person - Julia - who was able to... See more

Rated 4 out of 5 stars

This isn't a review of the working service but of how support works. I wasted quite a bit of time with Firstly's AI bot that seemed convincing to begin with and seemed to even read uploaded phone co... See more

Rated 4 out of 5 stars

I’m currently using Firsty while in Turkey, and it’s been a fantastic experience. My UK provider, Vodafone, was charging £7.00 per day for roaming – instead, I disabled my SIM at the airport an... See more

Rated 4 out of 5 stars

The rate is based on here and now. Quick help and solution. Take care that you know how to use the application before making a trip. The backup is 24/7 a serious must when you're alone in a place with... See more


Company details

  1. Phone and Internet Service

Written by the company

At Firsty, we believe mobile data should be fair, easy, and accessible for everyone. Our global eSIM automatically connects you to the best available network in over 160 countries – no need to switch eSIMs or buy expensive bundles. With Firsty Free, you get a basic data connection at no cost. Need faster speeds? Upgrade for high-speed internet starting at just €1.00/day. No contracts, no hidden fees – just seamless global connectivity. Your phone number stays the same, and your data never expires. Stay connected anywhere, anytime.


Contact info

4.2

Great

TrustScore 4 out of 5

270 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

GO FIRSTY

Just started using firsty. Amsterdam was the city I used it in. Might I say no issues. Easy to use. Some other esims gave me issues but not this one.

I think I would use this again. eSim of the year.

Good luck other companies trying to keep up. Another successful start-up. Yay firsty.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

I have been using Firsty for some…

I have been using Firsty for some months now, while I travel, and have to admit it is a breeze to be confident I am able to use data while roaming, and not needing life-support for the bill shock. it is transparant, the pause button is lovely. When I am in no need, I can save money, pausing the service. recommend it to friends and family who travel overseas, and they love it.

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable data Canada !!

I liked very much. Tks
Fantastic
We used Firsty while traveling through Canada, from the busy streets of Toronto to the mountains in Banff, and it worked flawlessly everywhere. The connection was stable and fast, even in more remote areas.

No SIM card hassles, no surprise costs. Just instant access to mobile data when I needed it. Firsty made it super easy to stay connected on the go. Definitely a must-have for anyone visiting Canada!

Tks once more

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Such an amazing app for people who love travelling

Such an amazing app for people who enjoy traveling because of its amazing esim and its features. All the plans are very cheap and there's even a free option which is fabulous. Even when you encounter problems, the customer service support is so patient and helps you every step of the way. Mary and Julia are amazing customer service representatives so I would I like to give a shout-out to them. Overall fantastic app and will continue to use it for years to come.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

There's not much to say

There's not much to say: it's free, it lets you roam around the world and text friends and family without much hassle. 256 Kbit don't seem much, but it's definitely enough for most messaging apps and navigation. Perfect as a backup in case of emergency. Will definitely evaluate buying credits whenever I'll happen to travel outside the EU!
Heads up to Julia for the moral support in setting the eSIM up (the first time it didn't activate correctly, but don't despair, delete, readd and pronto, you got the 'net!)

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great

Been using Firsty for over a year now for various travels, they've never let me down. I've used the free version a lot, and also a good few days of First Class, across Asia and Europe. I've had a couple of dropouts with the SIM, but their support staff are great and got me back online in 5 mins.

August 4, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look