fisheandlilly.com Reviews 514

Product arrived well packaged and on time. One of the legs to the unit wasn’t correct and no response from customer service was disappointing. But I have put in the side of the bed that it isn’t as noticeable.
Material is very light but overall as described and work really well.

Fast delivery and everything arrived in good condition. Bedside tables are well made and as described. They look great on the room.
Very easy to attach the legs and no other assembly needed.

I had my eye on the Fishe and Lilly chairs for quite sometime and did all my research to make sure i was confident purchasing. Online it said my order would be despatched within 2-3 working days. When I hadn't heard from them for over a week, I contacted them and soon after received a delivery link for the following Monday. That Monday, only a single chair arrived - very strange! Anyway after some emails back and forth, a week later the rest of the chairs arrived, 2 of which were broken. They were amazingly collected the very next day and now 2 weeks later, still no replacement. All in all I have waited over a month just to receive the chairs I originally ordered, and still they are not here. Please Fishe and Lilly, a better delivery partner or take some accountability for your furniture not getting despatched on time. Fingers crossed I get my chairs soon, if I didn't already have a partial delivery, I would certainly have preferred a refund!

Awarding 2 stars for the lovely chairs I do actually have.

Love the product and Stephen in the CS team is GREAT.

We had some issues with DHL for the delivery of one of the chais while at the same time we were trying to move houses, and Stephen supported us all the way from the issues with the delivery company, to even create a new order for us for the remaining chair.

The product is great, and we are super happy with it.

Bought a product with a slight (known) defect, which meant a discount on the RRP. The defect is barely noticeable, and the side table fits perfectly. It's great quality, and the discount made it even better value.

Good quality, well designed, and well-priced furniture which has a contemporary vibe. Online photos, measurements and descriptions are accurate. Quick delivery and top quality packaging. Good communication. I recommend this company.

Prompt and professional delivery and the items I've ordered are excellent! Great quality and they look amazing.

Lovely product, great communication! Would shop with you again!

Ordered a bedside table and, after informing me it had shipped a couple of weeks ago, never arrived. They then claimed they lost it. I eventually got a refund but this doesn’t make sense!

Ordered Monday night from Fishe & Lilly and was at my door in under 48hrs - my Tv cabinet looks fantastic really lovely real wood (no Mdf) came packed superbly with very minimal effort to attach the legs.

Very happy and will be ordering again in the future.

Fabulous piece of furniture. Packed and delivered superbly. Many thanks

Really easy purchase. Arrived tracked, on time and well packaged. Quality is brilliant. There’s a small amount of self assembly that’s really simple to do. Finished product looks really stylish. Thoroughly recommend

Amazing item, easy and quick delivery.

Absolutely terrible experience I will never place an order through Fishe and Lilly again. Ordered console table and tracking info said on hold by fishe and lilly for over a week. Mixed messages when I contact BJS and Fishe and Lilly. Courier says item wasn't ready to collect, Fishe and lilly saying it was but courier not collected it yet. I chased a couple of times and was told it had been escalated and collection would be arranged that day/following day but no changes to to tracking on two ocassions and each time I contact Fishe and Lilly they promise collection by the courier and it doesn't happen. After so much stress and hassle I decided to cancel the order only to be told by customer service that I needed to wait for them to receive the furniture back before they could issue me with a refund......the item was still in their warehouse! Terrible service and false promises.

I ordered two bedside tables and a dressing table. They were delivered quickly on a Saturday morning by BJS who Fishe & Lilly use for delivery and delivery was excellent. We opened one bedside table and found the wood was darker than we expected and didn't go with our exisiting furniture. We didn't open the other two items. The item we opened was gorgeous, of excellent quality and a lovely looking piece of furniture and I was very upset that it wasn't quite right colour wise for us. Fishe & Lilly offer a 30 day free return policy, even if you don't like the furniture, and that was one of the reasons I ordered from them. So I immediately contacted their customer service and Stephen responded straightaway (on a Saturday morning) and sorted out collection of the furniture. A few days after collection Stephen emailed to say they'd received the furniture back and thanked me for looking after it whilst it was in my possession. Just over a week after the collection I received a full refund.
Buying from Fishe & Lilly was a very easy, stress free and pleasant experience and they clearly care about providing great customer service. Based on my experience and the quality of the furniture I would highly recommend the company and I would definitely buy from them again.

This well constructed table is just right for a lamp beside the sofa. The small drawer takes care of the remotes and the shelf underneath will hold a basket for all the bits and bobs.
Delivery was super fast and the table was really well packaged.

I decided I didn’t like the item I purchased but very impressed by the helpful customer service in arranging collection and refund.

I received the table with a few small chips and some uneven varnish on the legs (though the tabletop itself is in great condition). I do appreciate its simple design, and I may have just been unlucky with this particular piece. The delivery was very quick and the product was well-packed. It’s a solid, sturdy piece of furniture at an excellent price, especially when compared to other companies out there selling MDF furniture at inflated prices..

The customer service was exceptional. They quickly reached out with options, either an exchange or a 20% refund which I greatly appreciated. It’s not often you experience such a high level of responsiveness and care. Overall, I had a positive experience and I’m happy with the table’s value! I would definitely order from them again.

I have ordered two nightstands from Fishe and Lilly. They arrived quickly and are beautiful. When assembling one of them, we realised a little black plastic foot was missing from one of the legs. I contacted customer support asking them to send us one and we will attach it ourselves. and they responded the same day saying they have sent one. This was over 2 weeks ago and it still has not arrived. When asking them for an update all i got as a response was "Im sure it will be with you shortly". And then the following emails have just been ignored. Very disappointed as now I have a wobbly nightstand that I will have to send back.

Excellent service. Table arrived promptly, very securely packaged. Delighted with the style and quality of the table. So often online purchases don't live up to expectations but this one exceeded them.