Hi Fit for Me team, I’ve been using the platform for my workouts and wanted to share some feedback regarding a recurring issue. During the exercises, the video frequently freezes or lags, w... See more
Company replied
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Review summary
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Reviews shaping this summary
And I thought it was Asian Pilates so already it’s false advert..I’m obese so getting on the floor is a mission and getting back up in time for the next exercise is not working,but I’ll continue becau... See more
Company replied
The workouts seem ok. Initial offer is cheap, but jumps to 47.99. Bit steep. So I cancelled. Oh boy, now that's an interesting process page after page of offers, please stay...to the point whe... See more
Company replied
I like the selection and difficulty of the exercises. What I don't like and don't understand is why I can't return to a given exercise—once it's finished, it's locked? Why? I'd like to repeat the se... See more
Company replied
Company details
Written by the company
Fit4Me - your first step to a healthier, more active life Fit4Me is here to help you start your wellness journey, even if you’ve never worked out before. You’ll find everything you need to start: short video workouts, Wall Pilates, Chair Yoga, personalized meal plans, and intermittent fasting programs. All adapted to your goals, fitness level, and lifestyle. Fit4Me supports you every step of the way with no pressure, no stress, and no complicated routines. More than 500,000 people have already joined Fit4Me across iOS and Android, building healthier routines and feeling stronger every day.
Contact info
United Kingdom
- support@fit4me.io
- fit4me-life.com
2.7
Poor
522 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Complete scam I subscribed today to…
I inform that after sending an email the pr9blem has been solved
Thankyou
April 10, 2026
Unprompted review
Reply from Fit4Me
Dear Veve, thank you for the update! We are very glad that we could resolve this matter for you so quickly once you reached out to our support team. It was our pleasure to help. If you ever need anything else in the future, please don't hesitate to contact us. Best regards, Ella (Head of Support).
Disrupts the flow
Hi Fit for Me team,
I’ve been using the platform for my workouts and wanted to share some feedback regarding a recurring issue.
During the exercises, the video frequently freezes or lags, which disrupts the flow of the workout. This makes it difficult to follow along properly, especially when trying to coordinate the movements with the instructions on screen.
This issue has been affecting my overall experience, and I hope it can be addressed soon. A smoother synchronization between video and exercises would make a big difference.
Thank you for your attention, and I look forward to improvements.
April 9, 2026
Unprompted review
Reply from Fit4Me
Dear Suelen, thank you so much for your detailed feedback. We sincerely apologize for the disruption to your workouts.
Our technical team has recently identified a synchronization issue affecting certain Android models, and we are already working hard on a fix to ensure smoother video playback. In the meantime, to keep your flow uninterrupted, we recommend using our web version at https://fit4me.io/app via your mobile browser—it should work perfectly there while we finalize the app update.
We truly value your patience and are committed to making your experience better. Thank you for being part of our community!
Best regards, Fit4Me Support Team
Highly Rated Customer Care at Fit4Me
My misunderstanding of what this company was selling caused me some stress due to past experience with a subscription basis. When my concern reached the company I was contacted by one of the most outstanding customer service people ever. Ella went above and beyond to make things right before she even contacted me and you must admit that is pretty amazing service. Highly Rated Customer Care at Fit4Me.
April 3, 2026
Unprompted review
Reply from Fit4Me
Dear TM Gove, thank you so much for such a heartwarming and kind review!
I am truly touched by your words. It was my absolute pleasure to assist you and ensure that your concerns were resolved quickly. We completely understand how stressful these situations can be, and I’m so glad I could turn that around for you.
Your support means the world to our team!
Wishing you all the very best,
Ella
Scam
This is a scam advertised as a 4 week plan charged at £11 to have £47 taken out of my account when I did not sign up for a subscription.
April 4, 2026
Unprompted review
Reply from Fit4Me
Dear Customer,
Thank you for your feedback. We’re sorry to hear about your concerns.
We would like to clarify that our service operates on a subscription basis, and all pricing details — including trial terms and renewal conditions — are clearly presented during the checkout process before any payment is made.
We understand that this may have caused confusion, and we would really like to look into your specific case to provide clarity and assist you further.
At the moment, we’re unable to identify your account based on this review. Could you please share your registered email address with us? This will allow us to locate your account and investigate the charges in detail.
We’re here to help and will do our best to resolve this for you as quickly as possible.
Best regards,
Support Team
Ready to go
I joined this morning and have been helped by a very helpful lady called ANNA she's been very prompt in my enquiries of how to log into my account etc
I couldn't be more happier now I know how to start my journey to make me more healthy and reach my goals
Thank you so much ANNA have a luvlly day 😘
March 30, 2026
Unprompted review
Reply from Fit4Me
Dear Marie,
Thank you so much for your lovely feedback! We’re delighted to hear that Anna was able to help you get started so quickly and smoothly.
It’s wonderful to know you’re feeling confident and ready to begin your journey — we’re excited to be part of it! Wishing you all the best as you work towards your goals.
If you ever need any support along the way, we’re always here for you.
Have a wonderful day! 😊
Best regards,
Support Team
Overpriced and overcharged.
Overpriced. Meal plan not requested but applied. Overcharged and still trying to resolve. Cancelled within 7 days but refused refunds. DO NOT SIGN UP.
March 29, 2026
Unprompted review
Reply from Fit4Me
Dear Angela,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
We would like to clarify that we offer a trial period so that each customer can evaluate whether the program and its features suit their needs. If the service does not meet expectations, the subscription can be cancelled during this period to avoid further charges.
Ultimately, the decision regarding the suitability of the program and its pricing is made by each customer at the time of purchase, and we encourage everyone to review the details carefully before subscribing.
Regarding refunds, we always act in accordance with our refund policy, which is clearly stated on our website. As outlined there, services that have already been provided (including active subscriptions) are generally not eligible for refunds.
If you would like us to review your case again, please feel free to share your registered email address — we’ll be happy to take another look.
Best regards,
Support Team
Try cancelling the autorenewal and it…
Try cancelling the autorenewal and it is impossible.
Best to avoid it!
March 26, 2026
Unprompted review
Reply from Fit4Me
Dear Ruth,
Thank you for your feedback. We’re sorry to hear about the difficulties you've experienced with cancelling the auto-renewal.
Please note that all subscriptions work on an auto-renewal basis unless cancelled manually, and we make sure that cancellation options are clearly available. To assist you further, could you please provide the email address associated with your account so we can investigate the situation and ensure everything is in order?
We’re here to help and resolve this for you as quickly as possible.
Best regards,
The Fit4Me Team 🌿
Turned my spotty fitness into a habit
Turned my spotty fitness into a habit. Daily pushes, adjustable to my day, enjoyable challenges, nutrition that's easy and effective.
March 24, 2026
Unprompted review
Reply from Fit4Me
Dear Rupert,
Thank you so much for your kind words! We’re thrilled to hear that the program has helped turn your fitness routine into a lasting habit. It’s great to know that the daily challenges and nutrition tips have been both enjoyable and effective for you.
Keep up the fantastic work, and feel free to reach out if you need any support along the way!
Best regards,
The Fit4Me Team 🌿
Very friendly and helpful support
The support assistent Anna was very helpful and kind. She quickly answered my questions and helped me out.
March 25, 2026
Unprompted review
Reply from Fit4Me
Dear Danielle,
Thank you so much for your wonderful feedback! We're thrilled to hear that Anna was able to assist you effectively. We always strive to provide friendly and helpful support, and it's great to know that you had a positive experience.
If you need anything else, don’t hesitate to reach out. We're here to help!
Best regards,
The Fit4Me Team 🌿
This application is taking money even…
This application is taking money even if I have cancelled my plan, I deleted my account, I did everything! Bullshit 😤
March 25, 2026
Unprompted review
Reply from Fit4Me
Dear Sylvie,
Thank you for sharing your feedback. We understand your frustration and want to assure you that we’ve already addressed the situation. We’ve confirmed that your subscription has been cancelled in our system, and no further charges should be applied.
If you haven't received our previous email or if there’s still any issue, please let us know, and we’ll investigate it further to ensure everything is resolved.
We appreciate your patience, and we hope this clears up any confusion.
Best regards,
The Fit4Me Team 🌿
This app is not transparent with their fees
I signed up for what was advertised as a £8.32 one-week plan on 14 March. However, on the same day I was also charged £29.99 without clear consent or transparent explanation. A few days later (19 March), an additional £46.74 charge appeared as pending.
This is deeply concerning for several reasons:
- The subscription does NOT appear in Google Play subscriptions
- There is no clear or accessible way to cancel
- Support channels are ineffective or non-functional
This creates a situation where users can be charged repeatedly without proper visibility or control over their subscription.
If this matter is not resolved appropriately, I am prepared to escalate it further to relevant authorities, including Trading Standards and Google, as this type of billing practice may breach UK consumer protection laws around transparency, informed consent, and unfair commercial practices.
I strongly advise others to proceed with caution. What appears to be a low-cost trial can quickly turn into multiple unauthorised charges with no clear way to stop them.
March 23, 2026
Unprompted review
Reply from Fit4Me
Dear Anoushka,
Thank you for your feedback — we’re sorry to hear about your experience and understand your concerns.
We would like to clarify that all pricing details, including any additional services and renewal terms, are clearly presented during the checkout process before a purchase is completed. Charges are only applied based on the options selected and agreed to at that time.
Regarding your point about Google Play, please note that subscriptions made directly via our website will not appear in Google Play subscriptions, as they are processed separately.
We also want to reassure you that subscriptions can be cancelled at any time through your account settings or by contacting our support team. If you experienced any difficulty reaching us, we sincerely apologize — this is not the level of service we aim to provide.
We take concerns about transparency and billing very seriously and are fully committed to complying with all applicable regulations.
We would appreciate the opportunity to review your case in detail and assist you directly. Please share your registered email address with us so we can locate your account and resolve this for you as quickly as possible.
Best regards,
The Fit4Me Team 🌿
Refund from Fit4me
Fit4me
I subscribed to the exercise plan and cancelled it on the same day (Nov 8th, 2025). I received a confirmation email for cancellation only to discover that I have been charged for a meal plan which I did not order or even received. I was charged £29 in Nov and December each, and 35.06 in Jan to March, which is over £160 that they had no right to charge. I contacted them yesterday and they responded saying that they provided the meal plan that is why they charged Mr.. I did not order it from the start. Please help me get my money back
I have been in contact with them and they promised to pay back the full refund of 160 pounds. I will update the review as soon as I receive the refund.
I have received 4 out of the 5 payments successfully in my bank account on the 25th of March, 2026
March 23, 2026
Unprompted review
Reply from Fit4Me
Dear Nafisa,
Thank you for your feedback.
We would like to clarify that we do not agree with the characterization of our service as a “scam.” All subscription details, including pricing, renewal terms, and any additional services, are clearly outlined on our website and during the checkout process. For this reason, we encourage all customers to carefully review the information before completing a purchase.
At the same time, we always strive to take an individual approach to every situation, regardless of the standard terms, and do our best to find a fair resolution so that our customers feel supported.
In your case, we have already been in direct communication via email, and based on your latest response, the situation has now been resolved.
We truly hope this has helped improve your experience with us and that your view of our service will change accordingly.
Best regards,
The Fit4Me Team 🌿
Finally something that works
Finally something that works. Keeps me pumped, fits workouts in tiny slots, engaging moves, practical eating advice. progress without stress.
March 19, 2026
Unprompted review
Reply from Fit4Me
Dear Brooklyn,
Thank you so much for your wonderful feedback! We're thrilled to hear that the program fits so well into your routine and helps you stay motivated. It’s great to know you're seeing progress without stress — that’s exactly what we aim for!
Keep up the amazing work, and we’re always here to support you on your journey.
Best regards,
The Fit4Me Team 🌿
Did the free trial and cancelled but…
Did the free trial and cancelled but have been charged for two months. Fast customer service to stop future ones when I complained which is good but doesn’t change the fact I am c£80 out of pocket because they didn’t process when I cancelled originally. And not willing to rectify despite it being clear I haven’t accessed it. Wouldn’t recommend doing the trial as too much risk
March 20, 2026
Unprompted review
Reply from Fit4Me
Dear Charlene,
Thank you for your feedback. We’re sorry to hear about your experience.
We’d like to clarify that all subscription details, including billing terms and renewal conditions, are clearly presented during the sign-up process. The subscription renews automatically unless it is fully completed and confirmed before the trial period ends.
While we understand your frustration, based on our records the charges were processed in accordance with the agreed subscription terms. For this reason, we’re not able to issue additional refunds in this case.
That said, we’re glad to hear our support team was able to assist you promptly in stopping any future charges.
If you’d like us to double-check your account once more, please feel free to share your registered email address — we’ll be happy to review it again for you.
Best regards,
The Fit4Me Team 🌿
Repeated billing issues and incorrect VAT handling
I experienced the same issue many others here are reporting.
I was charged for multiple subscriptions I did not knowingly intend to purchase. I cancelled everything within the same day and did not use the service at all.
Despite this, Fit4Me initially relied on a 7-day policy, which does not apply to immediate cancellations. After escalation, they issued partial refunds but incorrectly claimed that VAT could not be refunded.
This is not correct.
If a transaction is cancelled, the full amount paid must be returned, including VAT. A business cannot retain the VAT element once the sale is reversed — this is not optional and is not a matter of internal policy.
Even after refunds, I could still see additional pending charges relating to these amounts, which should not exist after cancellation.
Looking at other reviews, it is clear this is not an isolated issue.
Multiple customers report:
• Being charged for add-ons they did not intend to purchase
• Difficulty obtaining full refunds
• Confusion around billing and subscriptions
This points to a pattern of unclear and misleading billing practices rather than a one-off mistake.
Overall:
• Lack of transparency at checkout
• Incorrect information provided regarding VAT
• Unnecessarily difficult refund process
I would strongly advise others to review everything carefully before paying.
March 19, 2026
Unprompted review
Reply from Fit4Me
Dear Steven,
Thank you for sharing your feedback. We’re sorry to hear about your experience, but we’d like to clarify a few points.
First, we disagree with your assessment that your issue was not resolved. When you reached out to our support team, we took immediate action to resolve the situation, and we issued the appropriate refunds as soon as possible.
Regarding the VAT, earlier we had the flexibility to issue refunds on the full amount, including the tax. However, as per the current UK tax regulations, VAT is mandatory and cannot be refunded by us. The VAT is paid directly to the UK tax authority and is not under our control. As such, when we process refunds, we only return the net amount (excluding VAT), in line with the rules.
We understand your frustration and appreciate your feedback as we continue to improve our processes. We encourage all customers to review their subscriptions closely, but we assure you that we strive for transparency and fairness in all our billing practices.
Best regards,
The Fit4Me Team 🌿
I signed up for a one week…
I signed up for a one week subscription, I couldn’t get the exercise plan, and thought fine, that’s it I lost $7. But then I got charged another $38 with still no service and after I thought it was over, two days ago I got charged again for another $38. I asked for a refund as I got nothing in return for nearly $95 and after some back and forth the best they are offering is a $19 return. They took my money and gave me nothing in return. Terrible customer service.
March 17, 2026
Unprompted review
Reply from Fit4Me
Dear Lisa,
We sincerely apologize for the issues you've encountered and understand your frustration. We take these matters seriously and would like to resolve this as quickly as possible.
To assist you better, could you please provide the email address associated with your account? This will help us locate your profile and investigate the situation further.
We are committed to making things right for you.
Best regards,
The Fit4Me Team 🌿
Like a motivating buddy
Like a motivating buddy. Fits my time, different fun exercises, clear nutrition. Found a keeper!
March 10, 2026
Unprompted review
Reply from Fit4Me
Dear Andre,
Thank you for your wonderful review! We're so happy to hear that the app feels like a motivating buddy and fits well into your routine. It's great that you're enjoying the fun exercises and clear nutrition advice.
We’re glad you’ve found a keeper! Keep up the great work, and we're always here to support you.
Best regards,
The Fit4Me Team 🌿
SCAM
The product is garbage. Terrible editing of dance moves, making it impossible to keep up with. Ridiculously bad AI music. Nothing promised was delivered. I have had to cancel my credit card because they put it on auto-renewal without my permission. Yes they probably have a teeny tiny notice about that but effectively it was without my permission. I asked for a refund but was not given one.
March 15, 2026
Unprompted review
Reply from Fit4Me
Dear Maggie May,
We are truly sorry to hear about your dissatisfaction with our product and service.
We take your feedback very seriously. It's concerning to hear that you experienced issues with the editing of the dance moves and the AI-generated music. We strive to provide the best possible experience, and it seems we fell short in your case. Regarding the auto-renewal, we understand your frustration and apologize if this was not clear during the subscription process.
Could you please provide us with the email address linked to your account so we can investigate the matter further and address your refund request? We would like to resolve this issue to your satisfaction.
Thank you for your feedback, and we hope to have the opportunity to make things right.
Best regards,
The Fit4Me Team 🌿
Pay £5.99 for a trail get billed £47.99!!!!!
Pay £5.99 for a trail. Then recieve an invoice for £39.99 and they have taken £47.99 out of my bank. Had absolutely nothing for it. Complete scam.
March 11, 2026
Unprompted review
Reply from Fit4Me
Dear Samantha,
We are sorry to hear about your experience, but we want to assure you that we are not a scam. We take customer satisfaction very seriously.
At the moment of signing up, all our subscription terms are clearly provided, and payment can only be made after confirmation. We make sure our customers are fully aware of the conditions before proceeding.
Regarding the charge, please note that subscriptions automatically renew unless canceled by the customer before the renewal date. This ensures uninterrupted service, but we always encourage users to manage their subscriptions.
To better assist you, could you please provide your email address so we can look into your situation and resolve this as soon as possible?
Thank you for your understanding.
Best regards,
The Fit4Me Team 🌿
absolute scam
absolute scam. They take extra money for a meal plan which I specifically said I didn't want. App wont even download so ive been charged two subscriptions for an app I cant use because it wont download.do not be tempted by the AI asian pilates on instagram, this is a trap and a scam...
March 10, 2026
Unprompted review
Reply from Fit4Me
Dear Amber,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we want to assure you that we are committed to providing a reliable service and that we take your concerns seriously.
We understand that you feel frustrated, and we want to clarify that we are not a scam. The charges you mentioned for the meal plan are a part of the subscription process, but we can certainly help address any confusion or mistakes related to the charges. Regarding the app download issue, we're sorry to hear that you're facing difficulties. It is important to us that you have a smooth experience with our service, and we would be happy to assist you in resolving this issue.
To help us look into this further and make things right, could you please provide the email address you used to register your account? This will allow us to locate your profile and investigate the issue, including the charges and app access, so we can offer a solution.
We’re here to help and look forward to resolving this for you as quickly as possible.
Best regards,
The Fit4Me Team 🌿
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