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Fitasy Reviews 

11
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TrustScore 4 out of 5

4.2

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4.2

Great

TrustScore 4 out of 5

11 reviews

5-star
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3-star
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1-star

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4.2

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(11)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Order Lost, Found, and Delivered

I ordered a Custom Slide 2 through the Fitasy app. There was a two week delay in processing my order but after following up with the customer support agent the issue was resolved and the shoe was delivered. It took about five weeks from order placement to receipt.

There was a lot of back and forth in order to find my order and get it processed. I trust this experience will help Fitasy in sorting out their ordering process.

June 24, 2026
Unprompted review
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Reply from Fitasy

Hi Khaldoon,

Thank you so much for taking the time to share and edit your feedback. We truly value hearing your thoughts. This is not the experience we want our supporters to have and we are very sorry for any frustration this may have caused.

We're actively working on tightening up our ordering process, and feedback like yours is genuinely useful in helping us get there.

If anything else comes up, please don't hesitate to reach out to us directly, we're always happy to help.

We appreciate you very much. Welcome to the FITASY family!

Warmly,
FITASY Support Team

Rated 5 out of 5 stars

Absolutely blown away by these…

I am absolutely blown away by these custom 3D-printed shoes. The comfort is next-level which provides the perfect amount of cushion and arch support. I’ve been wearing them for everything—daily errands, gym workouts, and light sports. They are incredibly breathable, but the best part is that they are quick-drying. I can wear them straight into the shower without a worry. Truly a game-changer for versatile footwear!"

June 12, 2026
Unprompted review
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Reply from Fitasy

Thank you for the amazing review! We're thrilled to hear your custom FITASY shoes are delivering the comfort, support, breathability, and versatility we designed them for. Hearing that they've become your go-to for everything from workouts to daily wear means the world to us. Thanks for being part of the FITASY family!

Rated 5 out of 5 stars

Fitasy - great team who look after your feet!

Fitasy and the team have been nothing short of absolutely brilliant from day one! They communicate clearly, answer queries promptly and you quickly realise this is a small but dedicated team. I placed an order for my shoes but sadly the first pair weren’t quite right. Frankie and Jian took time out of their busy days to schedule a call and discuss the issues which was very informative and reassuring for me as a customer as they really cared about their product and rationale customer satisfaction. The new pair has arrived and they are great I really enjoy them and have received compliments on their style. My extra narrow feet are very happy for the shoes and the product.
I can’t thank you Frankie, Jian and the whole Fitasy team for your professionalism, attentiveness and openness.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

I love my shoes

Just got my custom-fit FITASY shoes, and I love them. I’m on my feet all day for work, and they’ve been really comfortable. The whole process was easy, and the customer support team was great whenever I had questions. I’ve been talking about them so much that I’m already planning to get a pair for each of my daughters. Definitely recommend giving them a try.

May 6, 2026
Unprompted review
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Reply from Fitasy

Thank you so much for sharing your experience!

We're thrilled to hear that you're loving your custom-fit FITASY shoes and that they've been comfortable for those long days on your feet. Making the process simple and providing great support every step of the way is incredibly important to us, so your feedback means a lot.

The fact that you're already thinking about getting pairs for your daughters is the highest compliment we could receive. Thank you for your trust, your support, and for recommending FITASY to others.

Rated 5 out of 5 stars

SO COMFY

SO COMFY! Plus the ventilation on these shoes will be perfect for summer walks 🤗

May 29, 2026
Unprompted review
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Reply from Fitasy

Thank you so much for your review!

We're delighted to hear you're loving the comfort of your FITASY shoes. The breathable design is one of our favorite features too, especially for warmer weather and long summer walks.

We truly appreciate your support and hope your shoes keep you comfortable all season long!

Rated 5 out of 5 stars

My favorite shoes

My favorite shoes! Love the fit, design and comfort level. They’re so cute and go with everything. I would highly recommend.

May 29, 2026
Unprompted review
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Reply from Fitasy

Thank you so much for your kind review!

We're thrilled to hear that you're loving the fit, design, and comfort of your FITASY shoes. Hearing that they've become your favorite shoes and that they pair well with everything absolutely makes our day.

We truly appreciate your recommendation and thank you for being part of the FITASY family!

Rated 5 out of 5 stars

These shoes feel absolutely amazing!

These shoes feel absolutely amazing!! Lovee 😍

May 29, 2026
Unprompted review
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Reply from Fitasy

Thank you so much for your review!

We love hearing this! 😊 Knowing that your FITASY shoes feel amazing is exactly what we hope for with every pair we create.

Thank you for being part of the FITASY family, and we hope you continue enjoying every step in them.

Rated 5 out of 5 stars

I had a great experience with Fitasy

I had a great experience with Fitasy! They were super responsive to all my questions and my shoes arrived right on time. Highly recommend!

May 29, 2026
Unprompted review
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Reply from Fitasy

Thank you for taking the time to share your experience!

We're so happy to hear that your shoes arrived on time and that our team was able to answer your questions along the way. Providing responsive support and a smooth customer experience is incredibly important to us.

We truly appreciate your recommendation and thank you for being part of the FITASY family.

Rated 5 out of 5 stars

Loved my shoes from Fitasy!

Loved my shoes from Fitasy. So innovative and comfortable as well as versatile. Excellent customer service. I found mine to fit true to size.

May 1, 2026
Unprompted review
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Reply from Fitasy

Thank you so much for your kind words and for taking the time to share your experience!

We're thrilled to hear that you're enjoying your FITASY shoes and that you've found them comfortable, versatile, and true to size. Our team works hard to create a great customer experience from start to finish, so your feedback means a lot to us.

Thank you for being part of the FITASY community, and we hope you continue enjoying your shoes for many miles to come.

Rated 5 out of 5 stars

Great product, very surprising experience, and professional support team.

Very interesting product and great customer support! I was curious about 3D printed footwear and especially a pair of shoes that's custom fitted for my feet. After I placed the order, I received an invitation to download the app to link the scan to my order. The scan requires 5 scans per foot from different angles, and they had a support team to guide you through the process if needed.

The team is very friendly and professional. When I got the shoes I was amazed and pleasantly surprised. They look really cool and were very comfortable with great cushioning. That combined with ventilation made them the perfect fit for my summer travel plan to Europe. I had a great time walking around in the city and on beaches, super versatile.

May 16, 2026
Unprompted review
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Reply from Fitasy

Thank you so much for the thoughtful review and kind words, Kevin!

We’re incredibly happy to hear that you had such a positive experience with both the Scan-to-Fit process and the shoes themselves. It means a lot to our team to hear that the comfort, cushioning, ventilation, and versatility helped support your travels throughout Europe.

We also truly appreciate you highlighting the support experience. Our team works hard to make the scanning and onboarding process as smooth and approachable as possible, especially since Scan-to-Fit is such a new experience for many customers.

Please feel free to reach out to our customer support team anytime at support@fitasy.com if we can assist with anything at all. And stay tuned, we have more colors and styles coming in the future!

Thank you again for supporting FITASY!

Warmly,
Frankie
FITASY Support Team

Rated 1 out of 5 stars

Nice advertisement, but buyer beware!!

Nice advertisement, but never received my shoes and company stole my money! I would never ever recommend this company!! Representative "Frankie" horrible!!

April 29, 2026
Unprompted review
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Reply from Fitasy

Hi Cherie,

I manage customer experience here at FITASY, and we are very concerned by your review because this does not align with the level of support we aim to provide. We would genuinely appreciate the opportunity to investigate this and work toward a resolution with you directly.

At this time, we are unable to locate an order associated with the name “Cherie Rushford,” nor do we have any email correspondence connected to your review. We formally requested this information via Trustpilot to help us look into this properly. Please provide the name associated with the order, your order number, the item ordered, and the approximate purchase date. You are also welcome to provide a phone number if you would prefer that we contact you directly.

Your message is concerning to us, and we would truly like the chance to resolve this if there has been an issue. Please feel free to email us directly at support@fitasy.com so we can assist you further.

We look forward to hearing from you and hopefully turning this experience around for you.

Warmly,
Frankie K.
FITASY Customer Experience

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