Fitsair Reviews 

Absolute Disgrace – Avoid this Airline at All Costs!

Disastrous experience with FitsAir. Our flight was originally scheduled for 9:00 AM. Once we were boarded and ready to go, takeoff was suddenly canceled. They claimed it was due to weather—a complete lie, considering every other airline was taking off without any issues. The real reason? A breakdown of their own aircraft's weather radar.

Here is how it unfolded:
- 7 hours of waiting at the airport (from 9:00 AM to 4:00 PM) with zero information or updates.
- Insulting assistance: a single KFC burger after hours of waiting—hardly suitable for the one-year-old baby traveling with us!
- Financial extortion and refusal of assistance: while other airlines had flights available that evening, FitsAir refused to rebook us on them for "cost reasons," demanding an extra $100 per person (essentially doubling the original ticket price!).
- The agent on the phone outright refused to transfer us to a manager.
- We were relegated to spend the night in a filthy, run-down hotel in downtown Malé—an environment completely unfit for a young child.

Bottom line: an entire day of our vacation wasted at the airport and in a miserable hotel, only to depart the next day at the exact same time. Between technical incompetence, a total lack of empathy, and borderline scam business practices, stay far away!

I am profesor of university of Castilla la Mancha and researcher and I booked a flight from Colombo (Sri Lanka) to Malé (Maldives) through Booking.com, operated by FitsAir, in June 2026 for travel on 30 July 2026.

The airline subsequently changed the departure date. Despite repeatedly requesting a refund, I have received no satisfactory resolution. Customer service has consistently told me that they are still waiting for approval, without providing a clear timeframe or a definitive answer.

Unfortunately, the most disappointing aspect has been the customer service. I was not properly advised about the available options, and I was discouraged from cancelling the trip to obtain a partial refund, partly because I hoped to receive the full reimbursement later. Months have passed, and the issue remains unresolved.

The amount involved is less than €350, yet the lack of transparency and effective customer support has turned what should have been a straightforward process into a frustrating experience.

Please avoid this airline, there are others that offer quite better service as China Southern Airlines. Saving a few euros is not worth the risk of dealing with a lengthy refund process and inadequate customer support.

I booked a ticket with Fits Air in March and have been following up with them since then. I contacted them before my ticket date and have proof of my emails and follow-ups.
Unfortunately, they kept delaying my request and did not provide a proper response. Eventually, I received an email saying that they cannot refund my money because I needed to confirm the refund within 30 days after the ticket date.
This is very frustrating and unfair, especially because I had already contacted them before the ticket date and repeatedly followed up.
I’m sharing my experience so other people can be careful and make sure they keep all their emails and proof when dealing with Fits Air. Please be careful and think twice before booking if you don’t want to face a similar situation

Worst airline in the world they rescheduled twice and the flight is now delayed 3hrs

I cannot recommend this airline if you have tight travel plans or connecting flights.

My flight was delayed by 12 hours, and even after boarding, we had to wait for another hour before takeoff. As a result, an entire day of my trip was ruined, and it caused unnecessary stress and inconvenience.

The airline offered me a refund for the ticket, but when you have connecting flights and a planned itinerary, a refund does not solve the problem. At that point, you just want to reach your destination, not deal with compensation requests.

The cabin crew and onboard staff were genuinely kind, polite, and professional, and I appreciate their attitude. Unfortunately, good service from the crew cannot make up for such significant delays and poor operational reliability.

Based on my experience, I would not recommend this airline to anyone who has an important schedule or connecting flights. Reliability is just as important as friendly service, and in this case, the airline failed to deliver.

I had a very disappointing experience with FitsAir on both my Dubai (DXB) to Colombo (CMB) flight and my return journey.

The cabin crew manager, Supunika Madushani, spoke to me in a manner that I found rude, dismissive, and unprofessional. As a paying passenger, I expected to be treated with courtesy and respect, but instead I felt that my concerns were ignored.

The most frustrating part of the experience was the baggage issue. I had purchased a three-bottle liquor pack from the airport duty-free shop for AED 200. I was then told that I could not take it onboard because the staff weighed my laptop bag, backpack, mobile phone, and duty-free shopping together as my cabin baggage. I was asked to pay AED 480 in excess baggage charges—more than double the value of the duty-free liquor itself. This made no sense to me and left me feeling that the situation was handled unfairly and without any reasonable flexibility or customer care.

Overall, the customer service on both flights was well below my expectations. The combination of poor communication, an unprofessional attitude, and what I considered an unreasonable baggage policy has left me with a very negative impression of FitsAir. I hope the airline improves its customer service standards and trains its staff to treat passengers with more respect. Based on my experience, I will not be flying with FitsAir again and cannot recommend the airline to others.

Worst customer service that I ever had from fits-air counter support staff. Repeating at 2 incidents, as a counter staff they don’t know what they want to do exactly and how they want to do. Unfortunately while booking tickets I forgot the airline reviews are not good. Because of that, First time travelled with this airline and last time also travelled with them. This mistake will not happen again in my life never and I ll not suggest to anyone about this airline. Customers loosing their money and the time also while they are checking with staff. Really very bad experience. Specifically lady counter staff, we should not connect with them. I lost my money and time at the boarding pass counter. And airline not taking any action and it’s still happening continuously.

I booked my tickets to the Maldives, my flight has been rescheduled many times from the time I first booked it. Now 5 days before flying, they've changed the flight from evening to morning, and I have connecting flights. Their customer service is shocking! I only booked this airline as they're the budget wing of Sri Lankan airlines and did not read the reviews earlier (Sri Lankan airlines was good!) I've applied for a refund and I just hope they don't beat around the bush with it!

iam trying to change my ticket date ,but the customer service has been very poor iam disappointed with the support provided

Avoid this airline. You will face nothing but trouble—contradictory actions, cancellations, and no refunds.

Please do not use them. They hold onto money after they cancel the flight and refuse to refund it.

If it’s possible to give minus in rating I would love to give it to them. What a horrible experience! They just changed our flight twice. Once they changed the date and again in same flight they changed the flight schedule before 2 days ago of our flight. We had a connecting flight as well but this time we got only one hour transit time which put us on trouble. So We just cancelled our travel plan just before a day ago of our flight. I have never seen any irresponsible airline like that. Probably the worst experience in my entire life.

Unreasonable refund policy during times of conflict.
I am extremely disappointed with FitsAir. We booked a flight for our trip that was booked one year in advance but due to the Middle East conflict and the cancellation of our connecting international flights it was nearly impossible to reach St Lanka for this flight any other way.

Despite this being a clear case of Force Majeure, FitsAir refused to refund our money to the original form of payment. Instead, they forced a 3-month credit voucher, which is useless for international tourists who cannot reschedule such a major trip on such short notice.

Fitsair basic lack of compassion during these difficult times for passengers and blatant hiding of the terms and conditions of the refund proceedure will force me too look elsewhere when reorganising my trip to Sri lanka and the Maldives. If I could give zero stars for this airline I would because I have received zero in return.

I strongly advise international travelers to be careful: if your plans change due to safety reasons, FitsAir will keep your money.

Request: Please comply with international regulations and process a full monetary refund.

This is the worst airline experience ive ever had. Charged me $130 USD to bring a surfboard on a 1 hour flight. absolute scam and terrible service. Do not book if you can avoid it.

All trvaler travelers my experience one of west airlines this never booking any more him self they are canceled the booking without any information even they are not calling also my self i want airport before one my tickets confirm but suddenly they canceled the flight very bad i recommend this air no refund please stop this kind of airline westing time westing money the Gaverment Goverment shut take action about this and i will report internatol airline office all staff lair they don't how to headdling the costermer I'm highly unrecomend this airline very very bad don't fly with FitsAir i inform all company.and hotels agency to all one of the west airlines guy's this the Goverment shut take action cancel the air forever,

I am extremely disappointed with FitsAir. We booked a flight (NDGYWZ) for our Honeymoon, but due to the Middle East conflict and the cancellation of our connecting international flights (Etihad), it is impossible for us to reach Sri Lanka.

Despite this being a clear case of Force Majeure, FitsAir is refusing to refund our money to the original form of payment. Instead, they are trying to force a 3-month credit voucher, which is useless for international tourists who cannot reschedule such a major trip on such short notice.

This policy violates IATA Resolution 824r and basic consumer rights. We love Sri Lanka and were planning to spend 3 weeks there, but this experience is ruining our first impression of the country's hospitality.

I have already filed official complaints with the Civil Aviation Authority of Sri Lanka (DGCA) and the Consumer Affairs Authority (CAA). I strongly advise international travelers to be careful: if your plans change due to safety reasons, FitsAir will keep your money.

Request: Please comply with international regulations and process a full monetary refund.

Customer service processes are a nightmare. I have asked 3 questions, one was answered. Huge delay in response time. Lack of clear communication. Could not cancel 2 from 3 flight ticket via the customer service email channel. Now I am still waiting how to proceed any refund.

Very poor customer service.
Especially from the person in charge of ground operations in dubai , He does not know how to speak to people and behaves in an unprofessional manner. He is not suitable for this position

They change the flight schedule without informing passengers. It is one of worst airlines to fly with . Keep away! keep away! keep away!

Our flight from Colombo to Malè was delayed 2 times in a day.
Total 7 hours e 40 minutes delay, we spent 10 hours into the aeroport cause we were not notified.
Obviously they don't refund.