I communicated quite a bit with Callum who was very helpful. I live in Guernsey Channel Islands and he sorted the shipping and because we are UK VAT exempt he sorted that to. I was a bit tentative... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We were purchasing an all in one trainer for a home gym but were unsure of what we wanted. Initially helped by Craig and then by Erin, we received expert advice from both which allowed us to make an i... See more
Company replied
I bought a home bike from Fitshop 10 months ago and the pedal assembly came apart. I reported the issue and within less then a week they ordered the parts. This is especially important to me because... See more
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Customer service is amazing, I had Phillip help me out in getting some equipment and he was able to answer any and every question I had - which was a lot! I didn’t feel pressured, just reassured in wh... See more
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Company details
- Fitness Equipment Store
- Fitness Equipment Wholesaler
- Indoor Cycling
- Sporting Goods Store
- Table Tennis Supply Store
About Fitshop UK
Written by the company
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Contact info
3 Rutherglen Links, G73 1DF, Glasgow, United Kingdom
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4.5
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Visited Fitshop in Glasgow
Visited Fitshop in Glasgow. Craig was so helpful and knowledgeable. Explained the machines clearly so we could make an informed decision on the correct equipment for us. Gave us lots of tips for my husband’s sore shoulder too! Would highly recommend to everyone.
July 5, 2026
Unprompted review
Ordered pair of dumbbells a month ago…
Ordered pair of dumbbells a month ago 6 June order is still not completed. Initial delivery was 1 dumbell the other was lost by xdp. Original dumbell was now out of stock so replacement pair sent again one dumbell arrived and the other this time returned to fitshop. A replacement for that one sent but again was lost by xdp. Was then promised next day delivery which turns out means next day after despatch. On the whole an infuriating experience. I have been in touch most days over past month chasing and chasing again.
Most likely will not use again
July 6, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Delighted with the equipment purchased…
Delighted with the equipment purchased on the advice of Luke @ the Edinburgh shop. Luke was very helpful in supporting me to purchase the exact equipment I needed. Thank you again.
June 27, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Let down by their courier - XDP
Website and product were both great. Fitshop's choice of courier, XDP, was very poor. It took XDP 11 days to move my order from their collection depot to their delivery depot for a 3-5 buisness day delivery promise.
July 2, 2026
Great advice
Great advice, really helped me to make the right decision with buying weights for our home gym. Dom was a massive help, highly recommend!
July 5, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reliable
Reliable, hard wearing products. Always my number 1 for gym equipment
March 5, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Came in for equipment for my home gym
Came in for equipment for my home gym. I didn't have a clue!
Craig was very helpful and answered all of my questions.
Store was lovely and staff friendly. Will definitely be back for future purchases.
July 5, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Thomas was extremely helpful
Thomas was extremely helpful, we ended up buying an exercise bike that we would not have considered if we had not visited the store & tried their selection.
June 27, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Staff very helpful and knowledgeable
Popped into the shop for a look around and to source some hex dumbbells. Luke and Kane were both very knowledgeable and helped me with what I was looking for as well as sourcing a new bar for my home set up.
July 5, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Fantastic service
Fantastic service, very friendly staff have a great experience with Luke showing me through all the options for the items I wanted and eventually pointed me in the right direction for what I needed.
July 5, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent fitness shop
Excellent fitness shop, i bought weights, dumbells, and they always provided great service, quality stuff, happy with quality of the products.
July 4, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Luke had Very Good customer service and…
Luke had Very Good customer service and kind
July 4, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Super speedy response and cheapest price I could find
Just kitted out my home gym with a new Functional Trainer, Plates and dumbbell set. I was searching for the best deals for weeks and eventually found fitshop. Dale responded to my emails immediately and helped negotiate a great price to ensure I got everything I needed. Dale even price matched where I found things like for like. All round top service.
July 3, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent customer service
Excellent customer service, knowledgeable, friendly. Popped in for a quick purchase, had a conversation with simon, leslie and leon. Was a good start to my day.
July 4, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great helpful staff and a well stocked…
Great helpful staff and a well stocked shop
July 3, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Quality Equipment
I’ve bought a number of kettlebells from Fitshop and the quality is excellent and the dumbbells purchased as part of my last order are of similar quality. All at competitive prices and quick delivery.
July 3, 2026
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Quick excellent service always.
July 3, 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
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