1st class service from Aaron at Fitshop. We arrived at the shop with a clear view of equipment we required for our home set up and so glad we received guidance from Aaron. He recommended equipment s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a brilliant experience when we visited Fitshop, Camberley. Not really knowing what we needed, Aaron was very professional & knowledgeable. He talked us through lots of options and planned out... See more
Company replied
I had one of the best customer service experiences ever thanks to Aaron at Fitshop. Absolutely top man — brilliant, kind, and genuinely caring. He took the time to help properly, made everything ea... See more
Company replied
I purchased the Fitshop Taurus MS60 Elite Trainer - Multi Function Gym Rack System along with other accessories ( Camberley Store) & payed them to install them, they installed it January 2025. Several... See more
Company replied
Company details
- Fitness Equipment Store
- Fitness Equipment Wholesaler
- Indoor Cycling
- Sporting Goods Store
- Table Tennis Supply Store
About Fitshop UK - Camberley Store
Written by the company
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Contact info
12 Park St, GU15 3PL, Camberley, United Kingdom
- 0127 650 1591
4.1
Great
14 reviews
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ed was extremely helpful and…
Ed was extremely helpful and knowledgeable We bought a bike based on his experience and are very happy with it and use it every day
April 20, 2026
Unprompted review
Reply from Fitshop UK - Camberley Store
Dear Customer,
Thank you for your fantastic review! We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
1st class service from Aaron at…
1st class service from Aaron at Fitshop. We arrived at the shop with a clear view of equipment we required for our home set up and so glad we received guidance from Aaron. He recommended equipment suited to our needs that we hadn't even considered! No hard sell, just honest expert advice. Thank you Aaron, we couldn't be happier with the equipment you recommended.
May 1, 2026
Unprompted review
Reply from Fitshop UK - Camberley Store
Dear Customer,
Thank you for your fantastic review! We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great Shop!
Great Shop, friendly staff and loads of choice for a home gym space
May 11, 2026
Unprompted review
Reply from Fitshop UK - Camberley Store
Dear Customer,
Thank you for your fantastic review! We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
We had a brilliant experience when we…
We had a brilliant experience when we visited Fitshop, Camberley. Not really knowing what we needed, Aaron was very professional & knowledgeable. He talked us through lots of options and planned out our whole home gym and it all fits perfectly. We would highly recommend popping in to see them, especially Aaron.
April 15, 2026
Unprompted review
Reply from Fitshop UK - Camberley Store
Dear Customer,
Thank you for your fantastic review! We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
I had one of the best customer service…
I had one of the best customer service experiences ever thanks to Aaron at Fitshop. Absolutely top man — brilliant, kind, and genuinely caring. He took the time to help properly, made everything easy, and went above and beyond without any pressure.
Honestly, it’s rare to come across someone who makes you *want* to spend money because you trust them and enjoy the experience that much. Massive credit to him — a real asset to the team. Would highly recommend!
April 30, 2026
Unprompted review
Reply from Fitshop UK - Camberley Store
Dear Customer,
Thank you for your fantastic review! We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Fitshop Taurus MS60 Elite Trainer
I purchased the Fitshop Taurus MS60 Elite Trainer - Multi Function Gym Rack System along with other accessories ( Camberley Store) & payed them to install them, they installed it January 2025. Several months later. I contacted them (3 Rutherglen Links, G73 1DF, Glasgow) 30/09/2025 of an incident I had, I was performing squats with a weight I could handle but the bar you twist (off & on the hooks) got stuck, I had to rock the bar to get it free. I sent them a video with photos. It took till 28/11/2025 for an engineer to come to my place to fit a new part (makes no difference as I'd stopped using it for chest, legs & shoulders) the same engineer came 16/12/2025, fitted more new parts and took photos as he wasn't happy with the machine. I've asked for my money back & they've stopped answering my emails & calls. You buy a machine so you can safely train by yourself & it traps you underneath it. I told them I would complain on Trustpilot & they just don't care.
February 27, 2026
Unprompted review
Reply from Fitshop UK - Camberley Store
Dear Customer,
Thank you for your review. We’re very sorry to hear about your experience and the concerns you’ve raised regarding your Taurus MS60 Elite Trainer.
Please be assured that we take safety and customer feedback extremely seriously. Our Head of Technical is currently in direct communication with you to review the situation in detail and work towards a suitable resolution as quickly as possible.
We appreciate your patience while we investigate this matter thoroughly, and we remain committed to resolving your concerns. If there is any further information you would like to share in the meantime, please continue liaising directly with our Head of Technical who is handling your case.
Kind regards
Fitshop Team
Fantastic service from Fitshop Camberley
Fantastic service from Fitshop Camberley. I ordered a stand for my selectabell dumbells. I rang the store and was dealt with by Aaron who facilitated the order to be delivered to the shop for collection as it is local to me. The order arrived promptly and on my collection Aaron greeted me outside the shop with the item so I didn't have to carry it too far to.my car. The service provided by Aaron was exemplary and I hope my thanks are forwarded to him and he is appropriately rewarded for his actions.
February 9, 2026
Unprompted review
Reply from Fitshop UK - Camberley Store
Dear Customer,
Thank you so much for taking the time to leave a review.
Kind regards
Fitshop
Price matched on Open Hex Bar
A long standing customer of Fit Shop, I was most recently considering purchasing an Open Hex Bar and browsing a number of retailers for the best deal. I had a question about the length of the Taurus bar and used the online chat to speak with Jack in the Camberley store. I'd seen a slightly cheaper Bar elsewhere and Jack price matched it for me which sealed the deal.
October 27, 2025
Unprompted review
Reply from Fitshop UK - Camberley Store
Hey Amit,
Thank you so much for taking the time to leave a review.
It's great to hear that Jack in Camberley was able to provide such excellent customer service. I will be sure to pass on this feedback.
Kind regards
Stacey
I’m still waiting on missing parts
I’m still waiting on missing parts. I’ve now been told it could take 3-4 weeks for these.
Really disappointed
October 21, 2025
Reply from Fitshop UK - Camberley Store
Hey Lorna,
Thank you for taking the time to leave a review.
I am sorry to hear there is an issue with your purchase. This is of course not the experience we want our customers to have.
I can see that you have purchased a Force USA product and raised a ticket with the team for some missing parts on 14th October. The team have immediately gotten in touch with the manufacturer to send out these replacement parts. I can also see that we have contacted you to advise that the replacement parts have already been dispatched and are on their way to you.
I am sorry for the inconvenience that has been caused. Please do not hesitate to contact us should you require anything further.
Kind regards
Stacey
Great service, product and price
I bought the Marcy HG5000 Deluxe Home Multi Gym.It's a great product, and they gave me a great price. It was a bit slower than some for delivery (about a week), but made no difference to my schedule. I will certainly order from them again when I need some sports equipment.
July 11, 2025
Reply from Fitshop UK - Camberley Store
Hey there,
Thank you so much for taking the time to leave a review.
Kind regards
Stacey
Easy to deal with and very helpful
April 9, 2025
Unprompted review
Reply from Fitshop UK - Camberley Store
Good afternoon Martin,
Thank you so much for taking the time to leave a review and I am glad to hear that you had a positive experience with ourselves and that our team provided excellent customer service.
Please get back in touch should you require any further assistance.
Kind regards,
Dave
Milena was great help
Milena was great help! Very knowledgeable and super helpful.
April 7, 2025
Unprompted review
Reply from Fitshop UK - Camberley Store
Good afternoon Jim,
Thank you so much for taking the time to leave a review and I am glad to hear that Milena was able to assist you with your order while demonstrating good product knowledge. I will be sure to pass on the feedback.
Please get back in touch should you require any further assistance.
Kind regards,
Dave
Great service from Jack
Great service from Jack. Supported me when choosing my next spin bike. :)
March 15, 2025
Unprompted review
Reply from Fitshop UK - Camberley Store
Good morning Daniel,
Thank you so much for taking the time to leave a review and I am glad to hear that Jack was able to assist you with your purchase while providing excellent customer service. I will be sure to pass on the feedback.
Please get back in touch should you require any further assistance.
Kind regards,
Dave
Great staff at Camberley
Bought a Peloton bike today at the Camberley store. Got an excellent service from the team. Very helpful staff.
March 11, 2025
Unprompted review
Reply from Fitshop UK - Camberley Store
Good morning BJ,
Thank you so much for taking the time to leave a review and I am glad to hear that our team at Camberley were able to assist you with your purchase while providing excellent customer service. I will be sure to pass on the feedback.
Please get back in touch should you require any further assistance.
Kind regards,
Dave
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.