Fitshop UK Reviews 

Excellent quality products with great prices and customer service

We absolutely love our extra large BERG PlayBase! The quality of the equipment is fantastic and it has quickly become a huge hit with both our boys (and the adults!).
I also want to give a special mention to Sophia in Customer Care, who has been absolutely incredible. We had an issue with one of the components shortly after purchasing our PlayBase, and Sophia went above and beyond to help us. She contacted the supplier on our behalf and managed to arrange a replacement for us under the warranty.
The whole experience has been brilliant, from the quick delivery to the quality of the equipment and the customer care when we needed some help.
Sophia is a real credit to BERG. Thank you so much for making what could have been a stressful situation completely hassle free. We would absolutely recommend BERG! ⭐⭐⭐⭐⭐

Excellent service and good recommendation. Good service from Zen.

Excellent customer service. Zen was knowledgeable, helpful and really took the time to understand what I needed and what would work best for my specific circumstances. Highly recommend.

Zen was very knowledgeable with all the questions I had and very helpful in building my home gym. Highly recommended

Really thrilled with the help and advice I had from Zen. I feel like I was a whisker away from making a bad choice before he helped guide me to the perfect solution for my work place gym, saving me money at the same time.

Very polite and helpful would defo recommend to my mates

Nottingham branch

Great price resistance bands. Thanka Dylan.

Helpful, knowledgeable, friendly staff. Made purchasing a breeze!

Competitive prices and quality equipment! Melina was great to deal with.

I was looking to purchase a nordic track treadmill and having searched online came across Fitshop which had the model i wanted at a very good price. I used the online chat facility and spoke with Phil Hewitt from the Edinburgh branch. Phil was so helpful and knowledgeable. He helped me with a query over delivery to a second floor flat, confirmed all the details in an email and even offered alternative choices within my budget with the options i was looking for. I went ahead and ordered the treadmill and would definitely use this site again and specifically Phil as he couldnt have been more helpful!

Excellent advice from the Leeds store, very helpful and professional. Helped me find the right product and best deal. Highly recommend.

Brilliant service from the team in Manchester special call out for Dillon being very attentive , providing very impartial insights to help in the decision making and for finding a package that worked for us at a great price

Very enjoyable! We would thoroughly recommend a visit to the store. Zen, the manager, is a very personable, knowledgeable chap, for whom nothing was too much trouble. He went to great lengths to advise on a treadmill that most suited our needs. I had great fun have a trial run on one of his superb machines. No pressure was put on us to purchase anything and we went away to consider the pros and cons of several machines. We duly returned and placed our order. Zen showed great patience answering our many questions. We can't wait to receive our new treadmill and would recommend Zen and Fitshop to anyone.

My issue was handled with courtesy and care, a rapid response to any communications and a replacement was sent out immediately with great tracking and perfect delivery time

TL;DR: Waited 5 weeks for replacement parts. After 3 weeks I gave them 2 more weeks to send the parts or I would be requesting a refund. Now over 5 weeks in they’re still trying to mess me about instead of sorting the return.

I bought
- Taurus MS30 Pro
- Taurus B950 weight bench
- 125kg of BodyMax weight plates

Delivery was quick, but the delivery driver complained the whole time about how he had the wrong equipment for the job. He asked me to prop up the 430kg package as it dangled off the end of his lorry. He couldn’t take it up the (flat, but slightly inclined) drive so he left it on the pavement. I had to move all of the equipment piece by piece to the side of the house, then move the main box to the garage so I could move the parts back into it. Fitshop obviously uses couriers, but they should have been aware of the task at hand, and had the equipment to move the massive delivery off the pavement.

Assembly was painful. If you buy the MS30 Pro, note that it seems to be a rebadged/slightly altered forceUSA G9. It’s helpful to reference both manuals as neither is particularly good.

During assembly I noticed 2 pieces that didn’t fit right. I asked them for replacement parts. It took them 6 days to pass it on to their “diagnostics team”. After 2 weeks from my initial request I asked them for an update and they said the parts are out of stock and gave no indication as to when they’d be in stock. 1 week later I informed them it had been 3 weeks total, and that I would like the parts within 2 weeks or I would be requesting a refund, giving them 5 weeks total to fix it. They told me they were shipping the parts out and emailing me tracking “tomorrow”. Great! Except that never happened. Still, I gave them the full 5 weeks. After 5 weeks, on Friday the 7th of August I informed them I no longer would accept a repair and that I wanted to return for a refund. I received an email yesterday, Monday the 10th of August informing me that “it is just taking some time to get the parts” and asking me to “Please bare with us” — completely ignoring my very plainly stated request, which came with 2 weeks warning! I have emailed them again.

Consumer rights act 23(2)(a) gives the consumer the right to a repair or replacement “within a reasonable amount of time”

5 weeks is more than reasonable.

Consumer rights act 24(5)(c) gives the consumer the final right to reject if “the consumer has required the trader to repair or replace the goods, but the trader is in breach of the requirement of section 23(2)(a)”

Fitshop is currently obviously in breach of the consumer rights act of 2015 and have so far been unresponsive to my request.

Dorian was super helpful and is the reason I made a significant purchase. I was on the fence on purchasing some Nike kettlebells and left them in my basket overnight. The next day I recieved an email from Dorian asking if there was anything he could help me with as he noticed I had left the kettlebells in my basket. Proactive customer service worked and I made the purchase! Will come back to fitshop as I continue to invest in my home gym.

Great service, really recommend