Fitshop UK Reviews 

Leon was super helpful for me being a beginner! I found exactly what I needed ☺️

Ordered the Taurus MS35 Pro Multi Smith came in perfect condition. Defo recommend the machine you can target all parts of the body. Senti handled the sales process from start to finish smoothly and was an amazing help.

Very helpful

Excellent service extremely professional Leon knew all his stuff made me feel extremely confident

The assistant in the shop was very helpful

Really helpful and knowledgeable.

Great choice of equipment. New customer discount which was great too. Purchased 2 kettlebells, very well made, smooth grip and love the different colours!

Great service from Zen, talked us through the various options and helped us to find the right product at a great price

Senti did a fabulous job helping me put a heavier kettlebell than I use to in the car for me as well as recommending me to buy lower weights to achieve my goals.
I am satisfied with the customer service and service that Senti has provided.
Fitshop in Birmingham
Thank you

Great service, Dillon was really helpful, helped us set up our home gym, would definitely recommend.

Do not order online from Fitshop - their customer service is a nightmare if you want to return an order. Fitshop is refusing to pay for the return of faulty goods. I ordered a set of weights and the entire set arrived coated in a dirty brown residue that wouldn’t wipe off. I requested a return (including photo evidence in my request) which under the Consumer Rights Act 2015 I shouldn’t have to pay for since the goods are faulty (this stuff is extremely easy to look up!). I’ve had to waste time chasing them up to fulfil their legal obligations about six times now, and Fitshop is still refusing to cover the cost of return. This is the most aggravating customer service I’ve ever experienced. This coming Monday I will be reporting Fitshop to Trading Standards. I’m sure they’d be interested in investigating the company as judging by other reviews there seems to be a pattern of Fitshop failing to handle returns properly.

Fast service, excellent knowledge of the products. Thanks dom !

Reuben at the Chessington branch was excellent. Listened carefully to my needs and limitations and recommended two different bikes and helped me choose the right one. Everything he said was clear and he helped me through what can be a rather daunting experience of making the right choice. Clear comments on all aspects including price and financing

Great experience, very knowledgeable. Dillon was very helpful

⭐⭐⭐⭐⭐

I recently purchased the Taurus MS3 Pro Smith & Half Rack (TF-MS3) from Fitshop and I just wanted to leave a review for Lewis because the customer service I received from him was absolutely brilliant.

Lewis helped me throughout the whole process, took the time to talk me through everything properly and gave me some really good options based on what I was looking for. Nothing felt rushed and he was extremely helpful with all of my questions.

One of the products I wanted was out of stock, and Lewis sorted me out with an alternative product for the same price, which I really appreciated.

Lewis is an absolutely amazing guy and genuinely very good at his job. I'm really thankful that he was the sales agent I happened to get hold of. He made the whole process straightforward and was helpful from start to finish.

Absolutely brilliant customer service. Thank you, Lewis. I really appreciate all your help and would definitely recommend Fitshop based on my experience.

What a great company Fitshop are, customer service is outstanding, emails returned instantly, brought a multi-gym and extra weights at a very good price, I cant recommend them enough. Fantastic company. Thank you.

Spoke to Zen, he was Professional, friendly and helpful

They had exactly what I needed and great options to chose from!

Great service.