Fitstraps Reviews 4,687

I ordered two same straps accidentally rather than two different ones but I emailed them in next minute that I have ordered two same straps accidentally if they can change it the one I wanted but in couple of hours they dispatched the items. But I emailed them again that what can be done to resolve this. On the website it’s written that they will reply back in 24 hours but now it’s been 5 days no reply. Very disappointed with customer service and support.

Very poor communication have not responded to my emails regarding returning a metal strap that is too big. They are asking for a receipt as proof of purchase which never came with the order. This is the second time I have ordered from this company and the previous order was fine. Will definitely not be using them again.

The customer service is awful, they say they will reply within 24 hours they do not. I placed the order on the 24th February and did not arrive until the 5th March. My email to enquire to this was never answered. Please be aware that it stated the Luxe Red Strap was an original it is not!! Very disappointed and will not be purchasing from this Company again.

Zero stars to be honest. I ordered a fit strap a month ago and it still has not arrived. No help from emailing their customer service and they cannot even give an estimated time of arrival and zero communication from their side and I still have not received my product.

I've waited weeks for my fit strap. And it's finally arrived. But when I opened the package it contained a strip of plastic cards. The bag it came in says watch strap on it. Stay away from this company. Do not buy.

Update. I complained to Fitstraps UK about not receiving the watch strap and I got a prompt reply to say sorry they sent the wrong item. (???) And they will refund. Which they have done. Still only one star as it's been a really bad experience.

Premium leather watchstrap split after approx 6 months wear. Sent the strap back to Fitstraps as per the instructions on their website. Despite their claim of answering all emails within 24 hours, and despite a number of follow up emails to them, I have yet to have any communication of any sort from them...no acknowledgement of my initial email, or follow up emails, or acceptance of the issue, or what they intend to do about it.
Simply could not recommend this company. The one star is for the strap - zero stars for customer service

Do not order from this Company. I ordered 2 fitbit straps on 30th December and have received nothing. My email asking if there is a problem has been unanswered.

It is now three weeks since ordering a Strap and two weeks since I last contacted them and was told there was a delay, no further update and no Strap. I have today asked to cancel and requested a refund. Not good customer service

I ordered a strap for my Fitbit but Fitstraps weren't able to confirm when the item would be delivered. I requested my order to be cancelled and they refunded me straight away. Even though I didn't get the product I wanted, the company were quick with communication and refunding me.

Fitbit sh*t straps. Total scam company. Avoid like the plague.The returns address is Unit two, Earl Road, Rackheath, Norwich, NR13 6RT which takes you to an astronomy website owned by Nicholas Witte-Vermeulen
PSC

Great product (2 x Fitbit Charge 5 straps) and delivered very fast. This is my second order; the last strap I ordered was a long time ago and have worn every day so can vouch for their longevity. Overall very happy with my purchase.

I ordered a Fitbit strap back in March but it never arrived (it’s now November). I wrote to the customer support line numerous times to ask for either a refund or for them to send the product I ordered - no answer to any of my messages.

Bought a Fitbit strap that was faulty, as others have mentioned, just doesn't fit as it should into the watch brackets. Emailed and was told a replacement would be sent, had to chase that, got a reply asking if I had received it (I hadn't) and have heard nothing since. I asked for a refund and even offered to send the faulty one back as it's no use to me, but have heard nothing. Wouldn't recommend. Wish I'd read reviews before buying!

Purchased a strap for Garmin swim 2. It doesn't fit. Doesn't snap into position prior to inserting screws. Holes don't line up perfectly for screws. It looks good but of no use and a wasted order as not a perfect fit. Would not recommend.

I ordered straps for Fitbit 6 but received Fitbit 5 and they were not the same colour as advertised on their website. I complained in writing 3 times now to ask for a return and refund but they have not responded at all. I've returned them at my own expense but still no response or refund. I'm contacting Consumer Trading Standards to ask for their support because I can see from other reviews that this company do not operate under any recognised U.K trading platform. Use another provider for your replacement straps because this company will steal your money, Fitstraps are dishonest fraudsters.

Good day. Unfortunately they delivered incorrect wriststrap, not even to my watch. No reply from customer service.
I don't recommend.

I ordered one of their straps in May 2025, and it was faulty. Despite many emails to them, I have never received a response to apologise, refund or even replace the item. I have received various email addresses from them I should respond to, only to find out that was the wrong one. They had the check to send an email today asking me to purchase more straps!! So I have sent another note to them this morning, fully expecting them to ignore it.

Terrible all round. I bought two straps including a more expensive “premium” leather one for my Fitbit Luxe and after about four months the leather strap broke. I sent Fitstraps an email about it asking what could be done and didn’t hear anything back. Total waste of money. Poor product quality and nonexistent customer service.

Ordered two replacement straps in july of this year paid for and money out of bank and have still not received them now october. Countless emails unanswered using link on website messages on facebook have tried everything not a single reply or acknowledememt.
Teally dissapointed would not recommend at all steer clear I only gave it one star so i could leave a review otherwise it would have been no star !!

Ordered a strap and never received it. I contacted the listed support email but received no response. The business address provided on the website does not exist. After further checking the Wayback Archive, I found details linking the site and available on Companies House.

Owner name: Andy (Andrew) Stephen Gartland
Registered Business: (AMD Retail Limited)
Email: support [at] amd-retail.zendesk.com
.

This appears to be a fraudulent store — I recommend reporting it to Shopify and the county court.