Five Leafs Reviews 475

Reply from Five Leafs

Jan 8, 2026

Hi Irfan,

Thank you for taking the time to share your feedback.

We would like to clarify the full situation for transparency, so other customers can better understand how this case was handled.

Initially, you received the Spyder Knitted Sweater, which you reported as being too small. After your first review, we arranged a free reshipment in a larger size, even though the original item had already been delivered correctly.

After receiving the replacement, you informed us that you were still not satisfied with the fit and quality. To resolve the matter fairly, we then agreed on a full refund, which has already been successfully processed, despite you having received two items for the price of one.

At this point, the matter was considered fully resolved from our side.
However, despite the refund and replacement already being provided, another negative review was posted.

We always aim to support our customers and resolve issues in a fair and responsible way. In this case, we have already gone beyond our standard policy by providing a reshipment and a full refund.

As the order has been fully refunded and no unresolved issue remains, we’re unfortunately unable to offer further assistance in this case.

We appreciate all feedback, but we also believe it’s important that reviews accurately reflect the final outcome of a case.

Best regards,
FiveLeafs Support Team

Reply from Five Leafs

Jan 13, 2026

Hi Morten,

Thank you for your feedback. We are truly sorry to hear about your experience, as this is not what we want for our customers.

In our previous communication, you mentioned concerns regarding the sizing, but you did not mention issues with the shape or style. We always strive to resolve matters in the best possible way for our customers, and we kindly ask that you contact us directly so we can address your concerns and find a suitable solution.

Once again, thank you for your feedback. We look forward to the opportunity to serve you and ensure a better experience.

Best regards,
FiveLeafs Support Team

Reply from Five Leafs

Jan 3, 2026

Hi Anoniem,

Thank you for taking the time to share your feedback with us. We truly appreciate it, and we are sincerely sorry for the inconvenience and delay you have experienced with your order.

We understand how frustrating it can be to wait longer than expected. Please note that our usual delivery timeframe is 7–15 working days, however, delays can occasionally occur due to customs processing, carrier scheduling, or high shipment volumes, especially during busy periods. Unfortunately, these factors are outside of our direct control.

At the moment, we are unable to locate your order or previous communication based on the information available in this review. To ensure we can assist you properly and check the status of your shipment, we kindly ask you to contact us directly via email with your order number. Once we receive your details, we will be happy to investigate this for you and provide a clear update.

Once again, thank you for your feedback. We value every customer’s experience and look forward to hearing from you so we can resolve this matter as quickly as possible.

Best regards,
FiveLeafs Support Team