Five Below Reviews 309

I work at a daycare and every year at the holidays Christmas especially we buy gifts for our kids. So this is my second time ordering from five below. In the summertime we did backpack giveaway back to school and we ordered three cases of backpacks, but they were shipped directly to the house, this time I saw on their website they had neon skateboards and we thought they would be so cute for the kids so for our kids, we ordered 18 skateboards. When I arrived to the store to pick them up the cashier at the register went in the locker and pulled up one skateboard, but I showed her my email and told her I had more than one skateboard. At that moment, she told me she was new and she really didn’t know where in the system look so she called her manager, and her manager told her to go to the floor and collect the rest of them the cashier then went and got a cart to go to the floor to get the other skateboards and the manager like she was taking too long so she went to assist her, the cashier did not return the and she shows me a message that she says came up in her system and told her to return the item back to the shelf. She told me that I would receive something in my email but I did not, she told me that I should receive A refund but I did not. Instead, we got charged twice for something that was already paid for we did not get the item because she said she was to return it. Double charged our card when I reached out to customer service they were awful and very unhelpful. Emailing with customer service for a whole week to still not get a refund, certain days they would block my emails and other days they would not respond. When my bank did a dispute, they blocked the dispute. I would not recommend five below to anyone yes I have the proof I have several photos, of emails and bank statements! Very disappointed and unsatisfied customer.

I have been to at least 4 or 5 / five and below and the one in Wayne pa, store 165 was the the most organized and cleanest store that i have been to. I have been to that store numerous times and it is consistently the same. The staff is friendly and i think that is due to the manager Tommy Fripps. he runs a nice store.

staff were friendly and 5below is great in general

Do not recommend to work there and I will never step foot in the Five Below in Cedar Rapids, Ia again. My 16 yr old daughter has a learning disability, ADD and anxiety. Tonight was her 2nd night on the job and there was a different manager there tonight that wasn't so nice and yelled at my daughter, saying she was on her phone when she wasn't and threaten to take it. My daughter told me she pulled her phone slightly out to check the time when there was no customers, which caused my daughter's anxiety to kick in as well as a panic attack. My daughter said she was asking customers if they want their receipt which is common in every store I ever have gone in and that manager yelled at her and told her just to give them their receipt which put my daughter into tears. Then my daughter was ordered to go in the bathroom since crying didn't look good in front of customers. This manager, which I don't even think is a manager is big with pink hair. I feel like this person was looking for someone to bully and my daughter being the new person on the job and being a kid so thought she could push her around. So my daughter called me to come and get her then I went in to try to reason with this manager but the manager was unreasonable so I pulled my daughter out of there and told them she don't need that job. Very unprofessional. What my daughter said they pat down the employees before they go home to make sure they aren't stealing which is way to the extreme and I don't think it's legal for them to pat anyone down nor put their hands on someone. I don't recommend anyone to work there.

I went to five below today, which is December 4, 2024 in Detroit 8 mile in Woodward. I am offended that there is security standing at the door wanting to check your receipt when he sees you pay in a all urban area. I have shop at five and below in the suburbs and they don’t have that so I know we are being discriminated against because we are blacks.

Got headphones and they didn’t even work . The sound played normally . Don’t buy any electronics from five n below !!!!!!!!

None of the chargers work don’t buy any chargers from there as soon as you charge your phone it starts to uncharge then charge over and over again shitty ass chargers temu chargers are cheap asf and better then those

My town just got a Five Below. They officially opened on Friday, which was what was being advertised everywhere. Come to find out, they did a soft open on Thursday so their employees could get “on the job training” and a lot of their holiday items sold out at that soft open. I shopped there on opening day and was please and went back the next day with my son because he didn’t get to go on opening day and wanted to see what the store was all about. The shelves were half empty from the day before and an employee said they wouldn’t be getting another truck for a week or two. So you are just going to have bare shelves for two weeks when you literally just opened?

Furthermore, I hate that you can’t leave product reviews on their website! Other people deserve to know what type of quality the products are. I bought two body holiday scented scrubs, same brand. I used one on Friday night when I purchased it and it was great. I used the other tonight, a day after purchasing it, and it was thick and hard to scoop out and once I rubbed it in and went to wash off, I found that it made my body feel like I had rubbed Vaseline on it. Even the shower water was beading up on my skin, as if it were oily. I didn’t like it at all. I do remember those particular scents were covered in something sticky and oily on the shelves and my husband had ti reach for one in the very back to get a clean one, so I’m not sure if some kind of oil or Vaseline spilled into the body scrub or what, but it was not good! It did smell good though.

They deserve 0 stars I had put 1 only b to write review the worst s.....hole company to.work for they work you to death then give you thier ass to kiss I plan to file a lawsuit against this s..... hole company the dumb b..... district manager told on her self stay far away from this company I wouldn't ever shop there

Every time you order something online they take your money they take the order and then 10 hours later they say it’s out of stock terrible customer service you have to get in touch with them to see what happened to your order no communication whatsoever

The workers are all amazing in the ulster Avenue store in Kingston Ny!!!!!! Best service possible!!!!

I have shopped at this location out in Joliet. The people that work there they hover over you at the register without you even asking for help making you feel like you are trying to steal or something? Then I bought some Cheeto puffs that were very stale the product they have on their shelves tasting very old as far as the food other than that everything else is fine the books toys Etc but Five Below needs to teach their employees not to hover over you like that at the register especially at the one out in Joliet location

The five and below in farmingdale has the worst customer service ever the cashier accuse me for stealing something my daughter thought she scanned and didn’t get scanned by mistake and he was arguing with me back and forth and becoming very aggressive

We visit Five Below every time we go to a big city! I love they have the option for online shopping too for us out of towners.

I used to love shopping at Five Below. The company changed stores to self checkout. Now you are not allowed to scan your own items at the self checkout. If this change is due to thief - please change back to cashiers.

I've been a customer of the 5below in irving,Texas for over a year I've never had any issues until about 3 weeks ago the store gives off a thrift store vibe for one pallets and boxes all over can not push a cart thru the isles without running over or into product the employees have no idea what or if they have product and the I'm guessing he is a manager talking to customers like they are peasants or unintelligent he yelled in a child's face because the child was crying loud I won't be shopping in this store anymore

I was at the store in Indian Land SC (672) looking for a Buzz Lightyear. An employee named Terrance was a huge help locating the item I was looking for. He was extremely helpful and knew exactly where to find what we were looking for in the store. Thank you.

I had a very disappointing experience at the 5 and Below location in Greenwood, SC. When I approached the self-checkout to ring up my items, a cashier immediately came up to me and insisted on ringing up my items herself, even though it was a self-checkout station. I then noticed a Caucasian woman at the next register, ringing up her own items without any interference from the staff.

When I asked the cashier why she needed to ring up my items but allowed the other customer to proceed on her own, she gave me a vague explanation about how they're supposed to ring up everyone's purchases but let the other customer continue since she had already started. This explanation didn't sit well with me at all.

It was clear to me that I was being treated differently, and I couldn't shake the feeling that I was being racially profiled simply because I'm African American. I understand that 5 and Below may deal with theft issues, but that does not excuse treating customers differently based on their race. All customers should be treated equally, with respect and dignity. This experience left a very sour taste in my mouth, and I hope the management addresses this issue promptly.

Company installed self checkout. The workers want to scan the items and take control. It makes no sense. If they want to check me out then open the front register. But to stand in my face and try to scan my items is insane. The last guy was inches from me taking stuff out of my basket and scanning it in front of me. Then wanted me to hand him my payment method, SELF checkout MOVE!!!!

Five below in Douglasville Georgia now has self check out. This is the worst experience I’ve ever experience. Why would I wanna go to a store shop and then check myself out no one can ever be found my last time shopping at the store.