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Five Lakes Law Group Reviews 

6,266
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,253 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and helpfulness, making the complex process much easier to understand. Many people appreciate the empathetic and caring approach of the team, who are dedicated to assisting with difficult financial situations and providing hope. Reviewers also highlight that they are kept well-informed every step of the way and receive quick, clear answers to their questions. The company's service is consistently described as efficient, managing debt resolutions in a timely and effective manner. Consumers find the overall user experience to be smooth and easy, significantly reducing anxiety and providing much-needed reassurance during stressful times.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Customer service

Clients share positive opinions on customer service, consistently praising representatives for being helpful,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and appreciation for the... See more

User experience

Consumers find the user experience to be positive, with many describing the process as easy, simple, and... See more

Payment

Reviewers mention ambiguous feedback about payment, with some finding the payment plans affordable and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Five Lakes Law group has been very professional and helpful with my needs. I would recommend them to everyone with debt relief needs. They have been nothing short of amazing helping with the proce... See more

Rated 5 out of 5 stars

Lynda worked with me to ensure I understood the entire process and what accounts we will be working with. As we record some of my hesitations regarding this being to good to be true, what is the cat... See more

Company replied

Rated 5 out of 5 stars

My specialist, Emilie Meredith, was excellent. She walked me through it every step of the way from explaining how the process works, explaining my options, as well as critically analyzing my financial... See more

Rated 5 out of 5 stars

Jeff was very pleasant to speak with about my debit situation. He walks me through their program process step by step explaining each step in great detail. With him doing this made it easy for me to... See more

Company replied


Company details

  1. Law Firm
  2. Debt Relief Service

About Five Lakes Law Group

Written by the company

Five Lakes Law Group is a well-respected debt relief law firm with licensed attorneys that help consumers facing financial hardship.

Experienced, caring and easy to work with, our attorneys make debt help accessible to people struggling with unmanageable debt. Clients overcome financial challenges quickly and affordably through personalized plans that:

  • Provide 1-on-1 attorney support
  • Lower eligible monthly payments by 40%+
  • Resolve debt in as little as 24–48 months
  • Include a mobile app and 24/7 support

After a free consultation, our licensed attorneys will review your debt, income and goals to determine the best plan for you. Once enrolled, you’ll make one lower, consolidated monthly deposit and can monitor your progress in our easy-to-use mobile app.

Five Lakes Law Group helps individuals and families overwhelmed by credit card debt, personal loans or other unsecured debts. Many of our clients come to us after experiencing major life changes like job loss, reduced income, medical emergencies, divorce or other unexpected events. Five Lakes Law Group helps people move forward with confidence, clarity and control over their finances.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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4.8

All reviews

(6,266)

1,219 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They're getting me out of debt

They're getting me out of debt. keeping me updated on their progress.

June 2, 2026
Unprompted review
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Robert,
We’re pleased to hear that you’re experiencing progress with us! Our team is committed to keeping you informed every step of the way as you work towards becoming debt-free.
— The Five Lakes Team

Rated 5 out of 5 stars

Wondering at explaining everything and…

Wondering at explaining everything and guiding me through this painful and stressful situation I am in. Many thanks to Cinque Davis for his patience and support.

June 11, 2026
Unprompted review
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Kristopher,
We’re grateful for your kind words and are pleased to hear that Cinque provided you with the support you needed during this challenging time. Our team at Five Lakes Law Group is always here to help you navigate your journey toward a debt-free future.
— The Five Lakes Team

Rated 5 out of 5 stars

Life saving

I very happy with help that Five Lakes Law Group.

June 11, 2026
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi John,
We're grateful to hear that you had a positive experience with our team! Your satisfaction is our priority, and we appreciate you sharing your feedback.
— The Five Lakes Team

Rated 5 out of 5 stars

Megan was fantastic!

Megan was fantastic. She made a very stressful situation much easier to handle. Thank you so much!

June 11, 2026
Unprompted review
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi John,
We're delighted to hear that Megan made your experience more manageable during a challenging time. Thank you for acknowledging her efforts!
— The Five Lakes Team

Rated 5 out of 5 stars
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Janine,
We appreciate your kind words! Our team at Five Lakes Law Group is dedicated to providing support and guidance to our clients, and we're glad you found our assistance helpful.
— The Five Lakes Team

Rated 5 out of 5 stars

I have Been looking for a way to…

I have Been looking for a way to restructure my debt. I received an offer and called and spoke to Tanisha about it. She was very professional, courteous and helpful. After awhile I decided to enroll. She walked me through the signing up process and got me going. Just starting and everything is going good so far.

June 9, 2026
Unprompted review
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Randy,
We’re excited to hear about your positive experience with Tanisha and the start of your journey with us. Our team at Five Lakes Law Group is here to support you every step of the way!
— The Five Lakes Team

Rated 5 out of 5 stars

Incredible Company, outstanding Service

Five Lakes has gone above and beyond their call of duty. The way they are reducing my amount to of debt is incredible. Then, I had this company that kept hounding me with other debt, I called Fobe Lakes and they were able to add that debt onto my pot of debts owed for 1/3 of what o was paying the company. Thank you Five Lakes.

June 10, 2026
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Tammy,
We’re grateful for your positive feedback! It’s wonderful to know that our team has made a significant impact on your journey to becoming debt-free. Thank you for trusting us with your financial future!
— The Five Lakes Team

Rated 2 out of 5 stars

Avoid them at all cost

Avoid them at all cost. They charge 27% fee on each enrolled debt. They don't disclose that in the beginning but only in small letters. I got sued by discover. I rejected 3 offers that five lakes presented. I don't think they were negotiating. My debt was $9500k and they wanted me to pay 8k in 8 months. I said it was ridiculous. They scare you with saying that if you don't take the offer then court l, judgment and garnishment. Bla bla bla. Of course they wanted their $2400 dollar fee. So in reality I would have paid a total of 10k. Absurd. I went to court and represented myself. Settled for $7300 in 38 MONTHS. Thank you. $200 a month. As opposed to the BS five lakes wanted me to do of $1200 a month. These people are simply running business based on your incapacity to make payments and fear. Avoid them and save money.

June 10, 2026
Unprompted review
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Ed,
We regret that your experience did not meet your expectations. Our focus is on helping you manage your debt through tailored strategies for your program and financial future.

However, please remember that our fees are included in the program costs that were clearly outlined during your enrollment. Additionally, all clients receive the Welcome Kit that reiterates the program overview in a simple and easy to understand format.
We would like the opportunity to review these concerns with you. Please reach out to our Client Success team at clientsuccess@fivelakeslawgroup.com or 855-441-6129.
— The Five Lakes Team

Rated 5 out of 5 stars

Great Experience

Mr. Donnelly was very patient with me & all my questions & worries, he was very thorough in his explanation of everything & totalling understanding.

June 9, 2026
Unprompted review
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Mary,
Thank you for your kind words! We're pleased to hear that Mr. Donnelly provided you with such attentive and thorough support. Your experience with our team is what we strive for at Five Lakes Law Group.
— The Five Lakes Team

Rated 5 out of 5 stars

Extremely helpful!

So helpful! Incredibly caring!!

June 9, 2026
Unprompted review
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi James,
Thank you for your kind words! We're grateful to hear that our team was able to provide the support you needed.
— The Five Lakes Team

Rated 5 out of 5 stars

Introduction for Enrollment with Megan Arellano

The interaction with Megan was outstanding and stress free. Megan was Courteous, Professional and Knowledgeable in handling the questions I had and explaining the content of the Application. Megan is an asset to your Organization and should be commended.

June 9, 2026
Unprompted review
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Dalton,
Thank you for your kind words! We're excited to hear about your positive experience with Megan. Our team at Five Lakes Law Group is dedicated to providing exceptional service, and your recognition means a lot to us.
— The Five Lakes Team

Rated 5 out of 5 stars

This was an exceptional experience

This was an exceptional experience. The team provided a fantastic, affordable solution that will get me out of debt in just 4 years instead of 16, saving me a significant amount of money. The program details were explained clearly, and the entire process was a highly professional and pleasant conversation from start to finish.

June 9, 2026
Unprompted review
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi David,
Thank you for sharing your positive experience! We're grateful to hear that our team provided a clear and professional approach to your program, helping you achieve your financial goals.
— The Five Lakes Team

Rated 3 out of 5 stars

I am being sued by one of my creditors…

I am being sued by one of my creditors that I informed them of pending lawsuit. Now I am being pushed for full payment which I do not have and running risk of wage garnishment. This was reason for my signing up for protection from this. My counter offer is reasonable and any court would agree my willingness to make payments over my budget would be acceptable.

June 9, 2026
Unprompted review
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Katie,

We regret to hear about your experience with your account, and we understand how stressful a situation like this can be. Our team is eager to assist you in navigating this situation and to continue making progress towards resolving your financial obligations. Please reach out to our Client Success team at clientsuccess@fivelakeslawgroup.com or 855-441-6129, and we’ll assist you further.
— The Five Lakes Team

Rated 5 out of 5 stars

Thank you sofa three out of five

Thank you sofa three out of five

May 3, 2026
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Jerome,
Thank you for your feedback! We're pleased to hear you had a positive experience with us. If you need further assistance or have questions, feel free to reach out.
— The Five Lakes Team

Rated 5 out of 5 stars

It’s been a great experience this far

It’s been a great experience this far. I appreciate the great customer service and follow-up.

June 7, 2026
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Larry,
Thank you for your kind words! We're pleased to hear that you’ve had a positive experience and appreciate your recognition of our team’s dedication to exceptional service.
— The Five Lakes Team

Rated 5 out of 5 stars

This company works really fast to help…

This company works really fast to help resolve.

June 7, 2026
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi there,
We appreciate your feedback and are glad to hear that our team is effectively assisting you. Our experts at Five Lakes Law Group are dedicated to providing timely support to help you on your journey to financial freedom.
— The Five Lakes Team

Rated 5 out of 5 stars

The sooner you start....

Clear explanations and instructions, polite and knowledgeable staff, prompt replies. It's not a " get rid of debt" program so much as " pay off debt quicker with negotiated reduced balances." For the first time in months I'm not scrambling to juggle payments.

June 7, 2026
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Steven,
We're delighted to hear that our clear explanations and knowledgeable team made a positive impact on your experience. It's great to know that you're feeling more in control of your finances!
— The Five Lakes Team

Rated 5 out of 5 stars

So far it has been a pleasurable…

So far it has been a pleasurable experience, due to effective communication, consistency, and diligence in seeking a solution.

June 6, 2026
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Lanash,
We’re grateful for your kind words and are pleased to hear that your experience with us has been positive. Our team is dedicated to effective communication and finding the best solutions for our clients.
— The Five Lakes Team

Rated 5 out of 5 stars

So far I have had a great experience…

So far I have had a great experience with Five Lakes. Anytime I have questions or concerns they make sure to get with me quickly and resolve my questions. I also have access to the app and can see everything they are doing and where I am step by step in the process.

June 7, 2026
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Chantina,
We’re grateful to hear about your positive experience with our team. We're dedicated to providing prompt support and transparency, and we're glad you find our app helpful in tracking your progress!
— The Five Lakes Team

Rated 5 out of 5 stars

Great Debt Settlement Law Group

This is great law group to handle debt settlement. While the fees and resolution offers end up only saving a small amount over the course of the program, I cannot stress enough how much peace of mind this program provides, on top of allowing someone to still live their lives and afford the essentials needed to get by. Sure, some might say it’s not worth it because of the fees but, I disagree because I remember my life was much more stressful before entering the program and I was headed into an outcome much worse than debt settlement. The staff associated with my program were all extremely kind and understanding of my issues and situation which really helps in stressful times, I highly recommend Five Lakes Law Group to handle your debt settlement needs.

June 6, 2026
Five Lakes Law Group logo

Reply from Five Lakes Law Group

Hi Jordan,
Thank you for your kind words! We're grateful to hear that our team provided you with peace of mind and support during this journey. Your recommendation means a lot to us.
— The Five Lakes Team

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