Five Star Autocentre Reviews 

728
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly and welcoming staff members for their exceptionally helpful attitude, ensuring clear communication and consistent updates throughout the entire repair process. People deeply appreciate the thorough diagnostic work, professional service, and the pleasant touch of having their vehicles thoroughly cleaned inside and out. Some reviewers were not happy with unexpected price increases, noting that final bills were significantly higher than initial estimates provided at the start. A few consumers also mentioned experiencing poor communication, occasional condescending tones from staff, and unnecessary charges for multiple items.

What people talk about most

Service

People report positive experiences with service, frequently highlighting clear communication and thorough... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpful, friendly, and... See more

Price

Customers consistently note mixed feelings regarding pricing, with some reviewers praising reasonable rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Took my car Merc GLA to Five Star after 3 other garages (including main dealer) couldn't point to exact cause of issues was having for over a year (GPF filter getting clogged triggering engine warning... See more

Company replied

Rated 5 out of 5 stars

Cannot begin to tell you how helpful these guys were. We had an issue with a car bought from a dealership and Emma helped us with the entire thing. Getting on the phone and speaking to the dealershi... See more

Company replied

Rated 5 out of 5 stars

Absolutely honest business, bring my C1 to them every time I need her looking at and have never been disappointed. Open and transparent when things need doing and what the costings are. I am a repeat... See more

Company replied

Rated 5 out of 5 stars

Have been using 5 star autos for a couple of years now, after having trouble finding a reliable garage. Had a couple of jobs done by them previously to starting to use them for all my cars needs. Emma... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Parts Store
  3. Car Service
  4. Tire Shop

Written by the company

Welcome to Five Star Autocentre for MoT & Service. An award winning MoT testing and servicing garage in Huddersfield. If you need a car service, MOT or car repairs in the Huddersfield area for all range of manufacturers’ vehicles, our friendly local technicians are here to help.


Contact info

4.2

Great

TrustScore 4 out of 5

728 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(728)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service really well equipped…

Excellent service really well equipped Staff are very knowledgeable of what they are doing and talking about cannot recommend this place enough excellent service

August 11, 2022
Unprompted review
Five Star Autocentre logo

Reply from Five Star Autocentre

Thank you Daz, Excellent customer service is what we strive upon. All the best. Five Star

Rated 5 out of 5 stars

My car was in much needed TLC…

My car was in much needed TLC after driving 20k without a service. They've done a great job and valeting after done awesome!

June 18, 2022
Unprompted review
Five Star Autocentre logo

Reply from Five Star Autocentre

Thank you for your review Dana, Glad we could give it the TLC your car was looking for.

Rated 5 out of 5 stars

Great!

I've been taking my car here for over five years. Couldn't be have happier with the service I've received every time I've been in. Great reception staff and techs that have worked on my cars.

May 14, 2022
Unprompted review
Five Star Autocentre logo

Reply from Five Star Autocentre

Thank you very much and Usman, we appreciate the feedback and your custom. Happy motoring. Beep beep. Five star Autocentre

Rated 5 out of 5 stars

They do a really good job on your They do a really good job on your car it always look after my car make sure it goes back feeling like a new carcar…

They do a really good job on your car it always look after my car make sure it goes back feeling like a new car

May 6, 2022
Unprompted review
Five Star Autocentre logo

Reply from Five Star Autocentre

Thank you John for your custom and feedback. We thank you for the time taken to reach out to us. Should you need anything else don’t hesitate to get in touch. Kind regards. Laurie. Manager

Rated 5 out of 5 stars

Excellent Service

Just had a full service carried out today. Very efficient from start to finish from friendly reception staff to the technician who carried out the service. Kept informed of the additional work required and the costs by phone and sent helpful videos with full details shown on the final invoice.The vehicle had also been valeted when I collected it. I would most certainly recommend.

May 3, 2022
Unprompted review
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Reply from Five Star Autocentre

Thank you Mr Rhodes for your feedback. We appreciate the feedback and it will help us to continue to improve our business. The videos have definitely been a plus point with many customers as it helps with the transparency. Kind Regards. Laurie .

Rated 5 out of 5 stars

AMAZING GARAGE, EXCEPTIONAL PEOPLE.....

So thankful I came across this garage after mistakenly taking my car to a moron who claimed he could do the work needed, Amazing bunch of people nothing was too much trouble Asif is a legend and would not give up till the problem was found and fixed.....FANTASTIC, BRILLIANT CAN'T THANK YOU ENOUGH.

April 3, 2022
Unprompted review
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Reply from Five Star Autocentre

Thank you wow what a fantastic review. Really lovely of you to leave the comments. We have printed your review out and posted it on our staff noticeboard. We always try to set the standard and lead the way!

Rated 5 out of 5 stars

Yet again excellent service

Yet again excellent service , would not hesitate to recommend.five stars again

March 25, 2022
Unprompted review
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Reply from Five Star Autocentre

Hi Andy, thank you for leaving your review. Thank you for the custom. We aim to please to a high standard. Let us know if we can do anything else. Kind regards and all the best for motoring. Five star team.

Rated 1 out of 5 stars

My honest review.Since many people read poor reviews…

Since many people read poor reviews first hence my one star review.
I had read some poor reviews as well with some complaints that they felt additional unnecessary jobs were found so i was a bit apprehensive.
I've just had my first visit to Five star autocentre for Gold service (ecceeding skoda dalerships ) & first mot for my Skoda Superb L&K 4×4 which is almost out of warranty.
I made the unusual request to have the old parts saved simply for my own curiosity as to their condition.
The receptionist was very friendly and helpful and said its no problem.
Service and mot was done at time promised with no additional work added and old parts wrapped & in car which had been washed.
My numer plate should have caused mot failure but mechanic simply removed offending screw & cover with no charge or issue.
I can only go by my own experience.
I would not hesitate in recommending this garage and if I'm visiting Huddersfield next year will certainly book next mot & service with them.

March 14, 2022
Unprompted review
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Reply from Five Star Autocentre

Thank you for your great review we are happy you were pleased with us and look forward to seeing you and your vehicle next year. Allbb no the best. Thank you. Five star Autocentre

Rated 5 out of 5 stars

A fantastic garage👍

A fantastic garage👍 I phoned them Friday, dropped ithe car off Monday, got a call Monday afternoon explaining what the problem was, how much it was going to be & it would be finished by Thursday. I had to leave the car with them. I got a call Tuesday saying the parts had arrived & they were on with it.
I got the car back on Wednesday a day early. It even looked like they'd washed it👍

February 15, 2022
Unprompted review
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Reply from Five Star Autocentre

Thank you Ian for the review. I’m glad we met your expectations and hope to see you again next year. Kind regards.

Rated 5 out of 5 stars

I had my mini in for a timing chain…

I had my mini in for a timing chain replacement. I can not fault any of the workmanship and how helpful Asif and his staff were, the time off turning the job around was brilliant and beat the time they said it would ready. Thank you all and would recommend where ever I can.

February 1, 2022
Unprompted review
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Reply from Five Star Autocentre

Thank you Steve for taking the time out to leave a review. You are a brilliant customer and a pleasure to deal with. Five star

Rated 5 out of 5 stars

Exceptional garage

Never heard of the garage until car had to be towed there. Kept in touch by text or phone call from car arriving via RAC to saying the car was ready. Absolutely spot on service which is a rarerity these days.

January 30, 2022
Unprompted review
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Reply from Five Star Autocentre

Thank you Elouise for the review. As an Rac approved garage we do like to keep the standards really high. Glad we met your expectations.

Rated 5 out of 5 stars

Simply Five Stars!

A special thank you to Asif and his team for carrying recent repair work (especially Matt, who pulled out all the stops on Saturday to get my car back on the road). I would strongly recommend, without any hesitation, this garage to others. Both the quality of service and customer care is first class! I have used this garage since it first opened (as have many of my colleagues at Greenhead College) and if you are looking for a trustworthy, friendly and reliable garage that values your custom and offers affordable and honest repair work then I would strongly commend Five Star to you! I am most appreciative of all your hard work for keeping my old vehicle on the road! Simon Barratt

January 10, 2022
Unprompted review
Five Star Autocentre logo

Reply from Five Star Autocentre

Hello Mr Barratt, we appreciate the time you have taken to write the review. Often our great work goes unnoticed and not mentioned. So it’s nice to hear comments like this once in a while. All the best. Five star

Rated 5 out of 5 stars

Excellent service

Excellent service, work clearly explained. All staff polite and helpful, particularly Asif. Will definitely use again and would highly recommend

November 18, 2021
Unprompted review
Five Star Autocentre logo

Reply from Five Star Autocentre

Thank you for your review. Would love to see you again next year. Five star

Rated 5 out of 5 stars

Called in just off chance very friendly…

Called in just off chance very friendly polite man sorted my car no problem will definitely use this garage again

July 10, 2021
Unprompted review
Five Star Autocentre logo

Reply from Five Star Autocentre

Thank you Bronwyn, glad we could be of help. All the best. Kind regards. Five Star.

Rated 5 out of 5 stars

I was recommend to use Five Star Autos

I was recommend to use Five Star Autos. I can say from on set genuinely overwhelmed from start to finish. They provided me a main dealer service with our a main dealer price tag.
My Audi e-tron required some repairs. They fitted me in and provided a free loan car so that I would not be inconvenienced. They had assured me genuine parts were used and all work was guaranteed for 12 month. Speaking to Laurie and Ali the master technician. I felt at ease and was explained to what my car had and needed in the next 12 month. Genuine I feel I have a garage to go to from know on refreshing from a main dealer alternative. Prices very competitive.

April 2, 2021
Unprompted review
Five Star Autocentre logo

Reply from Five Star Autocentre

Thank you Kate, appreciate the comments. We have seen an number of Audis since yours with similar issues. All the best and you know where we are if you need us any time. Kind regards

Rated 5 out of 5 stars

? Faulty electrics!

Unlocked my car one morning to go to work, the headlights came on straight away so I knew there was something wrong, the doors wouldn't unlock or mirrors open out, but the boot unlocked. RAC took my car to this garage and reassured me they are really good and all the workers at RAC take their cars here. So to hear the poor man working so hard on my car was absolutely baffled to what the problem was caused me concern, he persisted and with a great amount of patience and hard work found the problem - the rear washer pipe had been leaking causing corrosion of the harness plugs. Although this was a costly repair I'm so grateful for all the hard work and really appreciate the efforts. We now have a 1 year warranty with the garage and a nice added bonus they kindly vacced and washed our car! The lovely admin ladies stayed in contact updating us on the car throughout. Will definitely be returning here in the future. Amazing service. Thanks again!

January 20, 2021
Unprompted review
Five Star Autocentre logo

Reply from Five Star Autocentre

Hi Sadie, Thank you for your review. As an established an accredited RAC garage we make sure we always try and give the best service possible. I know Asif spent hours and hours on trying to find the electrical fault and finished close to midnight one evening. Hey but he loves a challenge. Will pass on comments to Valeter he will be delighted. Thank you. Laurie. Manager

Rated 5 out of 5 stars

Amazing service yet again …

Amazing service yet again from all the team. Top quality parts and service .
Dreading my cars MOT, but no need in their capable hands.
Also understanding and advice with payment....
Best garage for miles.

December 18, 2020
Unprompted review
Five Star Autocentre logo

Reply from Five Star Autocentre

Hi Helen,

Thank you so much for leaving us a lovely 5 star review. We really appreciate the feedback and hope to see you again next year.

Merry Christmas & have a Happy New Year!

Kind regards

Natalie
Manager

Rated 5 out of 5 stars

Another great service from Five Star

Another great service from Five Star, good communication and reassurance throughout. Thank you much appreciated - Phil

November 29, 2020
Unprompted review
Five Star Autocentre logo

Reply from Five Star Autocentre

Hi Phil,

Thank you so much for your kind words, again! Really appreciate the review, :-).

Kind regards,

Natalie
Manager

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