I have recently had my car repaired by Auto fix Aberdare after going through my Insurance Company, I have had to get my car repaired due being in a hit and run. The staff are very friendly and explain... See more
Location
Switch locationUnit 4 & 5, Aberaman Industrial Estate, CF44 6DA Aberdare, Mid Glamorgan, GB
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See what reviewers are saying
Our car was truly restored to as new condition after its run-in with a low brick wall. I cannot fault the quality of the repair work. I have to say that the on-line "progress clock" was of little us... See more
Although it took a few weeks to get my vehicle into the garage for repair. (No fault of fix Auto). Once in the garage I was surprised at the quick turnaround and how happy I was with the high qu... See more
Brilliant garage, the staff are so helpful and friendly and really do go above and beyond. My car was repaired to such a high standard and on collecting the car it was immaculate, looking brand new. G... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Unit 4 & 5, Aberaman Industrial Estate, CF44 6DA, Aberdare, Mid Glamorgan, United Kingdom
- 01685 888150
4.8
Excellent
112 reviews
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Poor customer service
Poor customer service, very slow. I was originally told two days for the work to be completed, it has now been two weeks and I still don't have the vehicle back. You receive no progress updates, and I can't get through to reception so have no ability to check if they even still have my car. Avoid this garage
Update: in response to your reply, I didn't receive a single outgoing call from yourselves until the repair was finished, I only ever received an update when I chased for one, after each deadline passed with no communication. On one occasion you told me you would ring back in 5 minutes after checking on progress, but didn't do so resulting in me calling again the next day.
Despite this, I will note the work completed, while taking a long time to complete (3 weeks to spray 3 panels and change a wheel) was of a high standard.
May 20, 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Aberdare
Good Morning Becky,
Thank you for taking the time to give us feedback. We do believe we were able to update yourself when appropriate and the phone calls from yourself we provided all the updates you required when asked as well as outgoing calls our side to update you. We are aware that the collection date was extended in order for us to get the work done on your vehicle but we believe this was completed at the highest standard.
If you have any further problems please let us know and we’d be happy to help.
Thanks,
Fix auto Aberdare
My car went in to be repaired after a…
My car went in to be repaired after a bump. All sensors working perfectly fine. It came back none of the sensors working and the bumper a slightly different colour to my car. The garage wouldn't take responsibility so now im waiting for my insurance to come out and have a look at it. Would never go back
May 8, 2021
Reply from Fix Auto UK - Fix Auto Aberdare
Good Afternoon Josie,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.
We apologise that the outcome was not what any of us would have hoped for but I hope you can understand that we had completed the repair as instructed by your insurer. If there is anything further you would like us to look at outside of the original repair then please let us know.
Kind regards,
Chloe
Reply from Fix Auto UK - Fix Auto Aberdare
Hi Mr Parry, Thank you for taking the time to review us. We are delighted to hear your feed back and are pleased to see you're happy with the repairs, I will pass on the good words to the full team.
Many Thanks, Skye
I was really pleased with the service…
I was really pleased with the service they provided, helpful, polite, friendly staff. They have done an amazing job on the repairs and colour match is perfect. Thanks again for a wonderful service. Highly recommended.
April 20, 2021
Reply from Fix Auto UK - Fix Auto Aberdare
Hi Beverley, thank you so very much for the wonderful review. It's great to hear you are pleased with the repairs. I will ensure I pass the high praise to the whole team. Kind regards, Chloe
Excellent service and kept me update…
Excellent service and kept me update all the time
April 16, 2021
Reply from Fix Auto UK - Fix Auto Aberdare
Good afternoon, thank you kindly for the review. I am delighted you are pleased with the service received. I will ensure I pass your comments to the whole team.Kind regards, Chloe
Extremely disorganised
Extremely disorganised, waited 4 days four courtesy vehicle. The repair does look to be to a high standard however.
April 13, 2021
Reply from Fix Auto UK - Fix Auto Aberdare
Thank you for taking the time to review. I am delighted you are happy with the repairs carried out and can only apologise that the misunderstanding between yourself and claims team regarding the replacement vehicle has spoiled your experience. Kind regards, Chloe
Extremely happy
Extremely happy with the service very good customer service overall great service
March 17, 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Aberdare
Hi Samantha, Thank you for your kind comments i will ensure to tell the team of the great review you've left.
Kind Regards, Skye
A very relaxed and friendly business…
A very relaxed and friendly business that was very professional. Timely updates and service with a smile.
March 12, 2021
Reply from Fix Auto UK - Fix Auto Aberdare
Good morning Mr Shevill, thank you kindly for taking the time to review. Your comments are greatly appreciated and I shall ensure I pass them on to the whole team. Kind regards, Chloe
my car was hit whilst parked
my car was hit whilst parked , fix auto Aberdare arranged delivery of courtesy vehicle, collection of my car and repairs carried out to very high standard. Can recommend this repairer
March 2, 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Aberdare
Hi Chloe, Many thanks for taking the time to provide a review. I shall ensure I pass your comments to the team.
After having a car accident
After having a car accident in December Fix Auto from Aberdare carried out the repairs. they provided an excellent service throughout the period my car was being repaired. The repair was of an exceptionally high standard very pleased with the result. Had one small issue which they rectified without any hesitation. I would highly recommend them and can't thank them enough for what they did.
February 26, 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Aberdare
Hi Liz, many thanks for taking the time to post your review, glad to hear that you are totally satisfied.
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