From the day they collected my vehicle, they kept me fully informed and provided regular updates throughout the entire process. When my car was returned, it looked absolutely fantastic—almost as go... See more
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Excellent communication from Fix Auto UK from start to finish. I was kept informed at every stage of the repair, with regular updates throughout. I couldn’t have asked for better communication. M... See more
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Great service from Fix Auto Basildon, Jeep went in just before Christmas, kept constantly updated by the team on delivery of parts and repairs, Thank you Star Bewley. Just had the Jeep delivered back... See more
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Staff were very friendly and welcoming. I called in to collect my car seats after the first week which was no trouble for staff; they were very accommodating. Cosmetic repair was perfect; excellent... See more
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Company details
About Fix Auto UK - Fix Auto Basildon
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Harvey Close 6-10, SS13 1EY, Basildon, Essex, United Kingdom
- 01268 727127
4.7
Excellent
68 reviews
Asks customers to review
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Great service! Really friendly and polite staff and…
Great service!! Really friendly and polite staff and nothing seemed to be a problem!
October 17, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Dear Craig
Thank you for your kind words and 5 star Rating! We're thrilled to hear you had a positive experience with our team. We appreciate your feedback and are glad you found our staff friendly and helpful.
Kind regards,
Jason
Fix Auto Basildon
Reply from Fix Auto UK - Fix Auto Basildon
Dear Liam
We appreciate your kind words and your 5 Star Rating. We strive to provide a positive and helpful experience for all our customers.
Best Regards
Jason
Fix Auto Basildon
Very happy with the service
I have just received my vehicle back after fix auto repaired my vehicle following an accident. I was kept updated throughout and they supplied me with a very clean and tidy courtesy car also. The repairs to the car look great, its been cleaned and Ricky, who brought the car back to me, was very helpful and polite. Thank you.
September 27, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Dear Hope
Thank you for taking the time out to leave us a fantastic 5-star review!
We're thrilled to hear you had a positive experience with our team. We strive to provide excellent customer service and are glad you were kept informed throughout the repair process. I will make sure to pass your kind words along to Ricky and the team.
Best regards
Jason Fix Auto Basildon
Everything was carried out as…
Everything was carried out as explained. The repairs were excellent and car returned fully valeted. A great service all round.
September 3, 2024
Reply from Fix Auto UK - Fix Auto Basildon
Hi Angela
Thank you for taking the time to review our services on Trustpilot.
We're glad to hear you had a great experience at Fix Auto Basildon and I will ensure your comments are fed back to our team.
Thanks again and have a great day!
Best Regards
Jason
A Reasonable Repair But Be Prepared to Wait.
The car and repair was returned satisfactorily however the length of time that the car was with Fix Auto Basildon was protracted and never at any stage during the repair was there any feedback on the status of the repair.
August 9, 2024
Reply from Fix Auto UK - Fix Auto Basildon
Hi Paul,
Thank you for taking the time to review our services and we apologise for our delayed response.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer, in this instance a Back Ordered part. We have taken on board your comments surrounding our communication and response time are relayed back to those that dealt with your repair.
We can ensure you that we pride ourselves in excellent customer and hope that in the future we are able to offer a better experience.
Thank
Fix Auto Basildon
I visited the Basildon branch on the…
I visited the Basildon branch on the 28th November and spent 20-30 minutes discussing the repairs my car needed. I was paying for the work myself and was given an estimate to carry out repairs to the bodywork and alloy wheels. I was told that it would take a few days to arrange a date to start, loan car and someone would get back to me. My contact details were double checked and I left. Three weeks later, still no response. Total waste of time.
Updated 11/01/24:
I think your reply missed the point of my review. I visited your Basildon site to arrange repairs to my car. I spent 20-30 minutes looking over my car and discussing what I repairs were needed with the bodyshop manager. I was told that it'd take a few days to get back to me with a start date. No call, email or text, no repair took place. Just wasted time.
November 28, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi Andy,
Thank you for taking the time to review our services and we apologise for our delayed response.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer. We have taken on board your comments surrounding our communication and response time are relayed back to those that dealt with your repair.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Fix Auto Basildon were great.
Fix Auto Basildon were prompt in getting a quotation and fitting in the repairs. They kept me updated the whole time.
The car when finished was gleaming!
September 14, 2023
Reply from Fix Auto UK - Fix Auto Basildon
Dear Mark,
Thank you very much for your fantastic 5-star review! We are delighted to hear that you were pleased with our car body repair services. Ensuring your vehicle looks its best is and is safe our goal.
Your feedback means a lot to us, and we look forward to assisting you with any future car body repair needs.
Best regards,
Jason @ Fix Basildon
Fix autos Painted my bumper on my…
Fix autos Painted my bumper on my mercedes and ended up putting more scratches on my vehicle than it went in with, the door handle looks like someone used a buffing tool to scratch it, and my boot lid has multiple scratches on it as if someone has put their tool box on it whilst working!, its a disgusting state for my car to come back like this!, not happy!!!!!
April 6, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi Russell,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments regarding the repair are fed back.
If you would like further piece of mind or amends to the repair completed by our bodyshop please let us know so we are able to rectify this as it seems, on this occasion, we were unable to meet our high standards.
We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
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