Couldn’t fault Fix Auto’s service. They were appointed by our insurance company, Admiral. Our car had suffered extensive cosmetic damage to the rear door and wheel arch. Fix Auto were swift and effici... See more
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Right from the start, the communication was great. Regular updates while my vehicle was being repaired. My vehicle was collected and delivered back to my workplace 10 miles from my home address. Upon... See more
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Unfortunately someone crashed into the back of me. Luckily they accepted liability and the insurance co took care of the repairs. They chose Fix Auto. I was happy with the repair and also Fix Auto all... See more
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Fix Auto did a great job on my bumper repair. The communication was great, we were kept up-to-date via email and text. The staff at Braintree and Colchester were helpful and friendly. We needed... See more
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Company details
About Fix Auto UK - Fix Auto Braintree
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
East St, CM7 3JW, Braintree, United Kingdom
- 01376 312102
4.5
Excellent
150 reviews
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Reply from Fix Auto UK - Fix Auto Braintree
Ellis,
We are so pleased to hear about your positive experience with our quick turnaround, regular updates, and good staff. Thank you for your kind words!
Fix Auto UK
Couldn’t fault Fix Auto’s service
Couldn’t fault Fix Auto’s service. They were appointed by our insurance company, Admiral. Our car had suffered extensive cosmetic damage to the rear door and wheel arch. Fix Auto were swift and efficient. Within 24 hours they’d picked up our vehicle and supplied us with a courtesy car. A week later, they returned our car - good as new. A beautiful repair. With, clearly, no expense spared. They’d even given the car a full valet. We were kept informed throughout by the cheerful and courteous Kim. One, sad to say, doesn’t expect this kind of service from anyone these days, so the whole experience, which could have been rather stressful, turned out to be very uplifting. If anyone asked, we’d not hesitate to recommend.
June 18, 2026
Reply from Fix Auto UK - Fix Auto Braintree
Hello Kevin Bratley,
We're so pleased to hear that our service exceeded your expectations, especially after experiencing extensive damage. It's wonderful to know that our swift and efficient process, along with the courtesy car, made a difference. We are particularly proud that the repair work and valet left your car looking good as new. We appreciate you sharing your positive experience and recommendation.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Reply from Fix Auto UK - Fix Auto Braintree
Dear Jane Julian,
Thank you for taking the time to leave a review.
We are sorry to hear you were initially unable to locate the estimate. After investigating, we found that the quotation had been sent to an unrecognisable email.
As soon as the team had realised we immediately got your quote to the correct address.
We will look into any areas that may be lacking with customer service as this is something we take seriously.
Any further problems please don't hesitate to ask a member of the team.
Kind Regards
Fix Auto Braintree
Helpful staff
Fix Auto Braintree were very helpful following the repair to my car. They kept me informed at all stages.
Car was collected from my home and delivered back to me at work which was so helpful on the day.
June 17, 2026
Reply from Fix Auto UK - Fix Auto Braintree
Hello Pat,
We're so pleased to hear we kept you informed and that our collection and delivery service was helpful. Thank you for your kind words.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Communication throughout the process…
Communication throughout the process has not been good enough, Repair taken so much longer than it needed too. Lack of urgancy to complete as dealing with Insurance customers rather than direct paying customers.
June 12, 2026
Reply from Fix Auto UK - Fix Auto Braintree
Hi Ryan,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you were disappointed with both the communication and the overall repair timescale. We understand how frustrating delays can be, particularly when you are relying on your vehicle being returned as quickly as possible.
As an insurance-approved repairer, repair schedules can sometimes be affected by factors outside of our direct control, including insurer authorisations, parts availability and additional repair requirements identified during the repair process. However, we appreciate that this does not lessen the inconvenience caused to you.
We would also like to assure you that all customers are equally important to us, regardless of whether the repair is insurance-funded or privately paid. Providing a high standard of service to every customer is something we take very seriously.
Your comments have been shared with our management team as part of our ongoing efforts to improve communication and customer experience.
Kind Regards
Fix Auto Braintree
My repair took a lot longer than…
My repair took a lot longer than expected due to waiting for parts- Fix Auto gave me updates whenever I asked and were great at communicating throughout. Josh and the team provided great customer service.
June 11, 2026
Reply from Fix Auto UK - Fix Auto Braintree
Emma Gillard,
We appreciate your patience and are glad our team provided excellent communication despite the parts delay. Thank you for your positive feedback!
Fix Auto UK
Recently had a repair on my BMW
Recently had a repair on my BMW, and have to say that the work carried out, and the service provided (Josh in particular) was outstanding.
Clear communication and good old fashioned customer service.
Highly reccomend this business.
May 30, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Braintree
Jordon,
We are so pleased to hear about the outstanding repair and service you received. Clear communication and excellent customer service are very important to us. Thank you for your high recommendation!
Fix Auto UK
Above and beyond
Right from the start, the communication was great. Regular updates while my vehicle was being repaired. My vehicle was collected and delivered back to my workplace 10 miles from my home address. Upon inspection when my vehicle was returned, I found that scratches no where near the repair area had disappeared. Fixauto have really gone above and beyond and I honestly could not be happier with the service and quality of work. A big thank you to everyone involved.
May 28, 2026
Reply from Fix Auto UK - Fix Auto Braintree
Hello Dan,
We are delighted to hear about your excellent experience with us. It's wonderful that our communication and service exceeded your expectations, and we truly appreciate you acknowledging our team's dedication. Thank you for your kind words.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Reply from Fix Auto UK - Fix Auto Braintree
Thank you for your kind words and 5-star rating! We're thrilled you were pleased with the repair work and that your vehicle was returned in such great condition. We appreciate you taking the time to share your positive experience. We'll be sure to share your feedback with our team.
Kind Regards,
Fix Auto Chelmsford/Braintree/Colchester
Reply from Fix Auto UK - Fix Auto Braintree
Hello Joy,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.
Kind Regards
Fix Auto Chelmsford/ Braintree/ Colchester
Flexible and within time frames
Unfortunately someone crashed into the back of me. Luckily they accepted liability and the insurance co took care of the repairs. They chose Fix Auto. I was happy with the repair and also Fix Auto allowed me to collect and deliver my car to the car hire place (which insurance had organised while mine was being fixed). They gave me a rough timeline on how long they would take to repair and they stuck to it.
June 1, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Braintree
Hi Samantha Collett,
We're so glad to hear that we could assist you after your accident and that the repair process was smooth. It's wonderful that we met your expectations regarding the timeline and car hire arrangements. Thank you for your kind words.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Great team and really good…
Great team and really good communication and service. Couldn’t recommend more highly.
May 21, 2026
Reply from Fix Auto UK - Fix Auto Braintree
Hello Tom Burton,
We are so glad you had such a positive experience with our team and service. We truly appreciate your high recommendation.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Very efficient service and they have…
Very efficient service and they have done a great job.
May 18, 2026
Reply from Fix Auto UK - Fix Auto Braintree
Andy Hurley,
We appreciate your positive feedback. We are glad you are happy with our service.
Fix Auto UK
High standards
The standard of repair work on my car was completed quickly and to a very high standard. It was also washed and valeted before being returned to me. The staff that I dealt with were courteous, polite and efficient, and the two gentlemen who collected and returned the car to me were punctual and polite.
May 18, 2026
Reply from Fix Auto UK - Fix Auto Braintree
N. E. Colchester,
We appreciate you sharing your positive experience. We're glad to hear that the repair work was completed quickly and to a high standard, and that our staff and collection/delivery team were courteous and efficient.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Great service!
Really pleased with the work they have done on my car. Very friendly customer service, happy to answer any questions I had throughout the whole process. 10/10 recommend! ⭐️
May 6, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Braintree
Hello Ellie,
We're so pleased to hear you're happy with our work and customer service. Thank you for your kind words and recommendation.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Good communication and great service
Good communication and great service
May 18, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Braintree
Hello Amie,
We appreciate your kind words about our communication and service. Thank you for your positive feedback.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
Fix Auto did a great job on my bumper…
Fix Auto did a great job on my bumper repair. The communication was great, we were kept up-to-date via email and text.
The staff at Braintree and Colchester were helpful and friendly.
We needed a courtesy car, it was a new plate, and they managed to supply an automatic which matched our car that went in for repair.
May 11, 2026
Reply from Fix Auto UK - Fix Auto Braintree
Andrew Shears,
We're so pleased to hear about your positive experience with your bumper repair. It's great that our communication kept you informed and that our team was helpful and friendly. We're also glad the courtesy car met your needs. Thank you for your kind words!
Fix Auto UK
Excellent customer service in terms of…
Excellent customer service in terms of update on progress.
May 1, 2026
Reply from Fix Auto UK - Fix Auto Braintree
Happy Customer,
We appreciate your feedback on our excellent customer service. We're glad we kept you updated!
Fix Auto UK
Because I used to be a paint sprayer
Because I used to be a paint sprayer, when I receive my car back I was very impressed with the colour match
April 16, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Braintree
Allan,
We're happy to hear that you were impressed with the color match on your car. It's great to know your experience as a paint sprayer helped you notice our quality!
Fix Auto UK
Very pleasant lady on the phone and…
Very pleasant lady on the phone and very happy with repair
April 27, 2026
Reply from Fix Auto UK - Fix Auto Braintree
Mr Fleming,
We appreciate you taking the time to leave us feedback. We're so glad you were happy with the phone service and the repair.
notificationscarsgroup@fixauto.co.uk, Fix Auto UK
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