My Wife's car needed a replacement front bumper together with Headlight, front Grille, number plate and some minor nearside wing damage after a minor collision. The quality of Workmanship was Excell... See more
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Due to my own error, I needed to get mine and my wives car repaired through insurers. The staff at Fix Auto were brilliant, Chantelle especially is a credit always helpful and communicated updates thr... See more
Company replied
After my car was involved in a small accident the persons insurance company allocated Fix Auto, Colwyn Bay to carry out the repairs. What can I say the service was exceptional. Continuous communicatio... See more
Company replied
My insurance company arranged for my car to be repaired. When I collected my car it was repaired to a high standard. I would like to take this opportunity to thank Elaine & Nia for keeping me informed... See more
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Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Glan-Y-Wern Road, Mochdre, LL28 5BW, Colwyn Bay, Clwyd, United Kingdom
- 01492 540167
3.5
Average
154 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Excellent customer service
Excellent customer service, kept up to date. Car looks like new.
October 17, 2022
Reply from Fix Auto UK - Fix Auto Colwyn Bay
Thank you for your great review, Miss Bowen. Fix Auto Colwyn Bay
Good service and workmanship.
Good efficient service and work of very high standard. However i lost the use of the car for over 8 weeks, noting there was challenge with securing parts. But the car was fully useable prior to fix, could.the parts have been ordered prior to call-in.
August 9, 2022
Reply from Fix Auto UK - Fix Auto Colwyn Bay
Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to complete the repair we are aware of the delays experienced by yourself.
Having looked into your repair, whilst we aim to return your vehicle as fast as we can we were experiencing delays as reported in your review. This isn’t a position we’d like to be in but worked to the best time scales possible with updates when there was any significant changes through the process.
We can ensure you that we pride ourselves in excellent customer and hope that in the future we are able to offer a better experience.
Fix auto collected my car and dropped…
Fix auto collected my car and dropped off a courtesy car at my place of work. They have repaired my car to an excellent standard.
September 29, 2022
Reply from Fix Auto UK - Fix Auto Colwyn Bay
Thank you Sarah for taking the time to leave a great review. Fix Auto Colwyn Bay
Work on car looks really good
Work on car looks really good. Unfortunately I had to wait a long time to get my car back.
September 24, 2022
Reply from Fix Auto UK - Fix Auto Colwyn Bay
Thank you for your review. I have looked at your file and unfortunately we were waiting for parts to arrive which delayed the repair time. Please accept our apologies and let us know if we can assist any further. Fix Auto Colwyn Bay
Great service to fix my car and got a…
Great service to fix my car and got a curtsey car to use whilst it was being fixed too!
September 15, 2022
Reply from Fix Auto UK - Fix Auto Colwyn Bay
Thank you for you great review. It really is much appreciated. Fix Auto Colwyn Bay
Reply from Fix Auto UK - Fix Auto Colwyn Bay
Thank you Pippa for a great review.
Although a 1st class job was done on my…
Although a 1st class job was done on my car, was i
not impressed by the Tack your Car repair ap.
had to Message the Office at Colwyn Bay, to get an update on the Repair Work.
Cant fault the Recepionist who was very helpfull
and polite.
September 13, 2022
Reply from Fix Auto UK - Fix Auto Colwyn Bay
Hi Allan. Thank you for taking the time to leave a good review. I will address the concerns over the App as this is a work in progress but we appreciate your feed back. Many Thanks Fix Auto
Overpriced,couldn’t speak to the person…
Overpriced,couldn’t speak to the person who did the estimate directly
August 4, 2022
Reply from Fix Auto UK - Fix Auto Colwyn Bay
Hi Mike, i can see from our system we emailed you an estimate as requested, our estimating department is available to speak to you at any time during the working day. Please accept our apologies if you could not speak to someone but i can request a call back for you. Thanks Fix Auto Colwyn Bay
Good service provided with clear pricing
August 3, 2022
Reply from Fix Auto UK - Fix Auto Colwyn Bay
Thank you wendy for your kind review
Shoddy inferior work that took ages to…
Shoddy inferior work that took ages to complete. Overspray everywhere that I had to remove myself. This place has gone down the pan to how it used to be.
July 26, 2022
Reply from Fix Auto UK - Fix Auto Colwyn Bay
HI, we are sorry to hear that you are unhappy with the service you have received. Could you please let us know your registration number so we can call you to discuss. Thanks Fix Auto Colwyn Bay
It was very helpful that the company…
It was very helpful that the company gave us regular updates on what was happening.
July 20, 2022
Reply from Fix Auto UK - Fix Auto Colwyn Bay
Thank you Ffion for you kind words. If you do require our services in the future please do not hesitate to contact us.
Great service
Great service. Turn around time on repairs were great. Communication was spot on
July 19, 2022
Reply from Fix Auto UK - Fix Auto Colwyn Bay
Thank you Kieren for you great review.
Kept me up to date with the progress of…
Kept me up to date with the progress of my car and was always happy to answer any queries.
When the car was returned, you would not realise that any work had been done, plus the car was cleaned inside and out.
Thank you very much
July 13, 2022
Reply from Fix Auto UK - Fix Auto Colwyn Bay
Thank you for you very kind review Rachel. We always appreciate the feed back. If you do require any of our services in the future please do not hesitate to call us. Fix Auto Colwyn Bay
Lovely friendly staff
Lovely friendly staff, very helpful.
Would highly recommend. Nothing ever too much trouble.
July 9, 2022
Reply from Fix Auto UK - Fix Auto Colwyn Bay
Thank you for your great review. Fix Auto Colwyn Bay
The staff are all so friendly and…give an excellent service
The staff are all so friendly and beyond helpful. They have done a brilliant job on my car, you would never think it had any damage. From start to finish brilliant. Jeanette and the other lady on reception ( so sorry I dont know her name) give excellent customer service. Thank you
July 2, 2022
Reply from Fix Auto UK - Fix Auto Colwyn Bay
Hi Jean,
Thank you for taking the time to review our services on Trustpilot.
We're glad to hear you had a great experience at Fix Auto Colwyn Bay and will ensure your comments are fed back to our team.
Thanks again and have a great day!
Reply from Fix Auto UK - Fix Auto Colwyn Bay
Thank you Stephen for your great review, please let us know if you require any services in the future. Fix Auto Colwyn Bay
Was good but communication could be…
Was good but communication could be better. I had to phone to chase progress on the repair because the link received by text didn't work. Happy with work.
May 27, 2022
Reply from Fix Auto UK - Fix Auto Colwyn Bay
Hi There,
Thank you for taking the time to review our services and we apologise for our delayed response.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer. We have taken on board your comments surrounding our communication and response time are relayed back to those that dealt with your repair.
We can ensure you that we pride ourselves in excellent customer and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto Colwyn Bay
Reply from Fix Auto UK - Fix Auto Colwyn Bay
Thank you Tommy for you kind review. Fix Auto Colwyn Bay
Reply from Fix Auto UK - Fix Auto Colwyn Bay
Thank you very much for your fantastic 5-star review! We are delighted to hear that you were pleased with our car body repair services. Ensuring your vehicle looks its best is and is safe our goal.
Your feedback means a lot to us, and we look forward to assisting you with any future car body repair needs.
Best regards,
Great service from start to finish
Great service from start to finish. Lovely company to work with, friendly & efficient. Would highly recommend to anyone.
May 8, 2022
Reply from Fix Auto UK - Fix Auto Colwyn Bay
Thank you Jennifer for your great review. Fix Auto Colwyn Bay
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