Excellent service from start to finish. I was very pleased with the service I received. They arranged a courtesy car for me that was the same model as my own, which was incredibly convenient and m... See more
Location
Switch location429-431 Rainham Rd South, Dagenham, RM10 8XE Dagenham, Essex, GB
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See what reviewers are saying
Thank you for repairing my car with a quick turnaround, and great customer service. I was kept informed of progress at each stage!
Very impressive and professional service. Customer service was absolutely A* communication was great throughout! The Garage is very organised especially the front desk lady who dealt with us (can’... See more
Company replied
This is my first experience of this company but I could not be more satisfied. My car scheduled for completion by the Friday but due to my driving nearly 300 miles over the next couple of days they g... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
429-431 Rainham Rd South, Dagenham, RM10 8XE, Dagenham, Essex, United Kingdom
- 020 8592 6111
4.7
Excellent
281 reviews
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Reply from Fix Auto UK - Fix Auto Dagenham
Thanks so much for your kind review Priya.
Excellent workmanship on body repair
Excellent workmanship on body repair
Customer service is good
Driver licence requirement for physical Licence to be presented could be upgraded to accept DVLA electronic verification
August 31, 2022
Reply from Fix Auto UK - Fix Auto Dagenham
Wow, thanks for your kind review Sandra, we will definitely look into the DVLA verification as well.
Thanks again
Fix Auto Dagenham
I recently had my car repaired through…
I recently had my car repaired through my insurers with Fix Auto at their Dagenham branch.
The whole process was smooth and stress free. Very pleased with the communication and quality of workmanship.
I would highly recommend.
Thank you Fix Auto.
August 28, 2022
Reply from Fix Auto UK - Fix Auto Dagenham
Thanks so much for your kind words the team will be so pleased to hear them, it was a pleasure to help you through your time of need.
Thanks again
Fix Auto Dagenham
Review
The whole process with this garage took far too long in my opinion. The phone lines rang out each time I called and no option to leave a voicemail for them to return the call. However, the works carried out were to a good standard.
August 28, 2022
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Chelsie, thanks for your review, apologies it took longer than you expected, we do pride ourselves on being efficient but unfortunately there are so many factors outside of our control that it sometimes takes longer than we would like to process your repairs. We are pleased the repairs were completed correctly though. Again, thanks for your review
Fix Auto Dagenham
Great service,fast,efficient
Great service! The car was collected from our home address.The damage was fixed for 10 days ,including extra job requested from us.On the day of the collection we left the replacement car there ,which was so convenient.
Highly recommend Fix Auto Dagenham
August 27, 2022
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Krasimira, thanks so much for your review and your kind words, the team will be really pleased when they read it.
Thanks again Fix Auto Dagenham
My car got rear ended in a collision…
My car got rear ended in a collision and was sent to auto fix for a repair. It was done quicker than I thought and was delivered and collected within the times promised. I was given regular phone call updates and was happy with the service provided to me
August 25, 2022
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Shelby, thanks so much for your kind review, the team will be so pleased to read it.
Thanks again
Fix Auto Dagenham
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Jane, thanks for taking the time to review us, and for your kind words.
Fix Auto Dagenham
A job well done.
My car was fixed, washed and cleaned. It was so well done that my car looked brand new. I am very pleased. Thank you so much.
August 19, 2022
Reply from Fix Auto UK - Fix Auto Dagenham
Thanks Ashe, the team will be extremely pleased to hear that they met your expectations and that you took the time to let us know.
Many thanks
Fix Auto Dagenham
Am very impressed with the service
August 18, 2022
Reply from Fix Auto UK - Fix Auto Dagenham
Thanks so much for taking the time to leave feedback, the team will be so pleased to read your comments.
Excellent service and high standard repairs!
Staff were friendly and helpful. Repairs were completed quickly and to a high standard! Very happy with the service I received!
August 18, 2022
Reply from Fix Auto UK - Fix Auto Dagenham
Thanks so much for your kind words, the team will be so pleased to read your comments.
Thanks again
Fix Auto Dagenham
Car repair was good but getting in…
Car repair was good but getting in contact was a horrendous experience.
August 17, 2022
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Carly, thanks for your feedback, we are currently working hard to fill an opening in our admin team so expect your issues to be resolved very shortly, apologies for any inconvenience.
Fix Auto Dagenham
Excellent repairs good as new
Excellent repairs good as new! Only gripe is I had to get some marsking tape of the inside of the door and dust marks inside the door frames and rubber seals from sanding I believe would of been 5 stars buy 4 and a half is my rating
August 17, 2022
Reply from Fix Auto UK - Fix Auto Dagenham
Hi David, Thanks so much for your feedback, it is extremely helpful, we will be sure to share it with the team and apologies we missed those bits during the cleaning process.
Fix Auto Dagenham
Received my car back after repairs…
Received my car back after repairs completed through insurance claim and so happy, brilliant job!
Very professional staff from start to finish 👏
August 13, 2022
Reply from Fix Auto UK - Fix Auto Dagenham
Thanks so much for your kind review, the team will be so pleased to see your review.
Thanks again
Fix Auto Dagenham
Very good repair done a good job staff…
Very good repair done a good job staff were very pleasant only down side they had the car to long but apart from that I was very pleased.
August 13, 2022
Reply from Fix Auto UK - Fix Auto Dagenham
Hi John, thanks so much for the feedback, the team will be pleased to hear it went well, unfortunately there are some issues within our industry that do cause the repairs to take longer than they used to but we will take your feedback on board.
Fix Auto Dagenham
Excellent service!
August 9, 2022
Reply from Fix Auto UK - Fix Auto Dagenham
Thanks for your kind review Ross, the team will be so pleased when they read it. Many thanks Paul
There as not much communication…
There as not much communication regarding when my car would be ready to pick up. I heard from the hire car first to let me know I had to return the hire car. When my car was brought back to me it had a large water stain on the drivers seat which they said I could return it at a later date to be cleaned. The car had been cleaned outside but not a great clean. On the plus side the staff were friendly.
August 9, 2022
Reply from Fix Auto UK - Fix Auto Dagenham
Thanks so much for your review, we will be sure to take your words on board. Thanks again Fix Auto Dagenham
Poor Service and communication
FixAuto was assigned to me by my insurance company for accidental repairs to my car. The garage had a dispute with my insurance company over fees so my car was untouched for nearly three weeks on their site. Communication was poor to say the least and ended with them trying to charge me and excess to release the car when insurance company had waivered the charge. Also, when car was brought out to me bumper wasn’t aligned with bonet so had to go back in while I waited for it to be fixed. Poor service, poor communication. Wouldn’t recommend!!!
July 29, 2022
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Leon, we are sorry to hear that there was some issues with your insurance company and that the authority took a while, unfortunately awaiting authority is not generally about fees as all the rates are pre-set by the insurer it is usually the time it takes for the insurance company engineer to physically look at the damage and agree the repair process, unfortunately on this occasion it took them that long to send us authority to start repairs, we do try to speed them up by chasing them but ultimately they authorise when they get to it. Obviously we cannot start repairs until that written authority is received hence the delay. In terms of the repair quality and communications we hold our hands up to that and will be sure to look into that further with the team to find out how you car got through quality control and the comms were not good enough with the aim to improve those areas in future. Apologies for any inconvenience caused. Warm regards Fix Auto Dagenham
Really good service
Really good service. Was offered a cancellation slot so repair completed ahead of the expected original timescale. Repair looks great.
July 21, 2022
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Heather, we are so pleased to have exceeded your expectations, the team will be pleased to read them. Thanks also for taking the time to share your experience.
Fix Auto Dagenham
appalling service and quality.
appalling service and quality.
they had my car for a couple of weeks, difficult to get hold of Fix Auto, usually takes 4 calls, tried 10 times during one day, even enterprise couldnt get hold of them, eventually they gave me the mobile number of the manager.
went to collect my car on 28 June, it looked like they had stuck porridge in dents and sprayed over it, I rejected the car and they took car back to do it again properly, eventually collected 8th July, happy with quality of job this time.
July 13, 2022
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Nick, so sorry to hear that we did not meet our usual standards and that you could not get through on the phones, we are pleased that the issue has now been resolved for you. We will be sure to look into your complaints and put measures inn place so they are not repeated. Thanks again for your feedback, without this we will not be able to improve. Fix Auto Dagenham
Reply from Fix Auto UK - Fix Auto Dagenham
Thanks so much for your kind review, the team will be so pleased when they read it. Thanks again
Fix Auto Dagenham
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