Very little communication, no updates on how the repairs where going or an expected completion date. Had to ring up only to be told my van would be completed approx two weeks later than expected. Then... See more
Location
Switch location429-431 Rainham Rd South, Dagenham, RM10 8XE Dagenham, Essex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely great experience, well updated at every step. Only thing I would change is possibility of courtesy car drop off. Lady on the left counter in the office on Tuesday 15th Sept was very helpful... See more
Company replied
Fix Auto Dagenham were great. They fixed my car to an excellent standard. They kept me informed regularly. They returned my car washed and cleaned which was a very nice touch. Staff were great and fri... See more
Company replied
This is my first experience of this company but I could not be more satisfied. My car scheduled for completion by the Friday but due to my driving nearly 300 miles over the next couple of days they g... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Dagenham
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
429-431 Rainham Rd South, Dagenham, RM10 8XE, Dagenham, Essex, United Kingdom
- 020 8592 6111
4.6
Excellent
286 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My car looked brand new
After someone hit my car, it was sent to Fix Auto Dagenham for repairs. They kept me updated throughout the process, and when I got it back, my car looked absolutely brand new. It was shiny inside and out—amazing work! Thank you, Fix Auto Dagenham!
August 14, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Cee T.D,
We're happy to hear that you had a great experience after the unfortunate incident. It's wonderful to know we could restore your car to its brand new condition and that you were kept informed. Thank you for your positive feedback!
Fix Auto UK
Excellent service.
This is my first experience of this company but I could not be more satisfied. My car scheduled for completion by the Friday but due to my driving nearly 300 miles over the next couple of days they got the work completed by the previous Tuesday.
My car came back as new after being side swiped by a foreign lorry on the M25. Many thanks to everyone including the young ladies on reception who kept me informed of the progress.
August 12, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Richard Rowe,
We're happy to hear that you are satisfied with your experience. We appreciate your positive feedback regarding the quick completion and the quality of the repair after the incident on the M25. We are grateful for your recognition of our team's efforts to keep you informed.
Fix Auto UK
I was rear ended after having my car…
I was rear ended after having my car for just one week.
I would like to thank fix auto Lee and Ian for picking up my car to be fixed and dropping it back to me. I would like to also thank the nice lady whose surname is Salter sorry I can remember your first.
August 12, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Mrs Rosanna Salter,
We're so sorry to hear about the accident shortly after you got your car. We're glad that our team was able to assist you with the pickup and return of your vehicle. Thank you for acknowledging our team's efforts! Ms Salter is Mimi 😁
Fix Auto UK
No I don’t want pineapple on my Transit!
Excellent, fast service from FixAuto Dagenham branch. The repair to my van after being hit by an idiot delivering pizza is superb - no sign of a stuffed crust anywhere! Van was collected and returned by Ian who was polite, helpful and courteous. Many thanks 100%
July 30, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Teresa
We're happy to hear that you received excellent and fast service at the Dagenham branch. We appreciate your positive feedback regarding the high-quality repair and the helpful collection and return of your van. Thank you! PS love the references to the Pizza in relation the guy that crashed into you lol
Fix Auto UK
The repair was done nicely
The repair was done nicely, overall good experience
July 9, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Julia Kadandara,
We appreciate your positive feedback and are glad the repair met your expectations. Thank you for sharing your experience with us.
Fix Auto UK
I was unlucky to get rear ended twice…
I was unlucky to get rear ended twice within the space of a year. Both times Fix Auto were given the job to fix my car. They done an excellent job both times. Excellent communication from staff, and overall very happy. Hopefully i won't be needing any more repairs any time soon 🙏
July 8, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
RICHARD WELHAM,
We appreciate you sharing your experiences with us. We're happy to hear that our team provided excellent communication and service during your car repairs. We hope you won't need us again soon, but we're here if you do.
Fix Auto UK
Delay in getting courtesy car.
Delay in getting courtesy car.
I had to make several calls to get courtesy car. Took them almost 2 weeks to provide the car.
July 19, 2025
Reply from Fix Auto UK - Fix Auto Dagenham
Hi
We regret the delay in providing your courtesy car. Unfortunately we had an unprecedented amount of claims on the week your car was repaired which meant all of our courtesy cars were with other customers, we did try and request help from your insurer but unfortunately they could not help either. We did supply your courtesy car as soon as one became available but do understand your position. We appreciate your feedback and will review our processes to improve our service. Thank you.
Fix Auto UK
No complaints
I only talked with the receptionist and delivery driver and both were excellant.
The car was with them for two and a half weeks but throughout they kept me imformed of progress.
The repair looks flawless
June 30, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Gillian
We're happy to hear that you had a positive experience with our team! We appreciate your acknowledgment of our communication efforts and are glad the repair meets your expectations. Thank you for your feedback!
Fix Auto UK
Excellent service
Excellent customer service and the repair was first class. Will definitely use there services again
July 9, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Harmail Kang,
We appreciate you taking the time to leave us a 5-star review! We are so glad you were happy with our customer service and the quality of the repair.
Fix Auto UK
My Volvo xc40 got booked in but the…
My Volvo xc40 got booked in but the agreement was to pick the vehicle up & return once work was complete… far from the truth!!! A member of staff was smoking at my front door with smoke blowing inside our property… as non smokers I find this disrespectful. Furthermore the company used my fuel to take it to the fix auto depot I tracked the car on route via the Volvo app & noticed that the vehicle had traveled extra miles at the cost of me, I was told it would be collected by a low loader & returned the same way. Staff extremely unprofessional. This is nxt part is extremely worrying only 3 ppl had my details, Volvo assist, enterprise car rental & fix auto Dagenham… I randomly received a call out of the blue to say my vehicle was being collected 15 minutes, I decided to decline but then thought it was strange so I contacted everyone within the 3 companies only to be told the number I gave them so not exist within any of them so basically some 1 sold my details for a non authorised person to collect it, reported to Essex police as I believe it was a scam also Volvo agreed, tried to call the same number but no 1 picked up !!!! Now fix auto refused to repair my only if I collected it ??! Strange but would return it if I requested with fuel but without the work being done? Appalling service from start to finish pls beware if you choose this repair company.
June 18, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Dear Mr Stewart,
Thank you for your feedback. We're genuinely sorry to hear that your recent experience did not meet your expectations and would like to take this opportunity to address the concerns you’ve raised.
Your booking was received on 9th June 2025. Despite several attempts to reach you, we were only able to make contact on 12th June, at which point you requested that your Volvo XC40 be collected on 17th June between 10:00 AM and 12:00 PM. Our driver followed those instructions and collected your vehicle as agreed, returning it to our site on the same day.
We understand you were concerned about your personal details being compromised. However, we can confirm that at no point did Fix Auto Dagenham, Enterprise, or Volvo disclose or share your information with any unauthorised third parties. In fact, Volvo has confirmed that before sharing your details with Fix Auto Dagenham and Enterprise, you had in fact already contacted them regarding a suspected scam attempt.
This clearly confirms that Fix Auto Dagenham has not "Sold" your info as you had issues before we were aware of the claim.
Volvo also reassured you that, should you have any concerns about vehicle collection, you could contact them directly to verify the identity of our driver — something we understand was not done in this case.
Regarding your vehicle’s transportation, Volvo has confirmed that you were not advised by them that your vehicle would be transported via low loader, as the minor damage to the rear of your car made it fully driveable and road-legal. Our use of fuel during collection was in line with normal procedure for drivable vehicles, and on return of your vehicle your fuel level is restored to the original ¼ tank noted at the time of booking.
As you are fully aware, throughout the whole procedure you were very rude and combative to our team and as such your refusal for us to repair your vehicle was welcomed, at no point did we refuse to repair your vehicle.
You must also now be aware that this whole episode was initialised by a third party getting involved and causing all the confusion which you felt was some sort of scam. You can also now see our frustration in being treated poorly through no fault of our own other than our driver smoking on your doorstep. We’re sorry you had to experience this and agree it to be unprofessional at best. Please be assured we take such feedback seriously and as such this has been dealt with internally so will not happen again.
Should you wish to discuss this matter further, we remain open to constructive dialogue and hope to find a way forward that rebuilds your trust.
Kind regards,
Paul Cunningham
Fix Auto Dagenham
Good job
Overall, my experience was generally good. The receptionist was excellent and very clear and helpful. The fix itself felt quite drawn out, but they did have to wait for authorisation from the insurers. Unfortunately the first time the car was delivered back there was trim not fitted properly and tools left in the back of the car. When the car came back the second time all was good. Ian delivered the car in great condition and was very polite. The fix itself is flawless and looks brand new - excellent repair.
June 10, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Crispin Hanson,
We appreciate your feedback. We're glad the receptionist was helpful and the repair is flawless. We regret the initial issues with the car's return and are pleased the second delivery, with Ian's help, met your expectations. Thank you for acknowledging the repair quality.
Fix Auto UK
The friendly staff
The friendly staff, from picking up and returning the car to the phone calls keeping us updated on the progress of the car. And of course the fantastic work carried out.
Thank you
June 6, 2025
Reply from Fix Auto UK - Fix Auto Dagenham
We appreciate you taking the time to leave us a five-star review! We're so glad to hear that you were happy with our team, the updates, and the work completed on your car.
I was extremely impressed by the…
I was extremely impressed by the quality of the work that had been done on my car I have had repairs done to my vehicle before and I had nothing but problems with the work on this occasion it was all good.
June 2, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
We're very happy to hear about your positive experience and that you were impressed with the quality of our work. We appreciate you taking the time to leave us this fantastic review!
Reply from Fix Auto UK - Fix Auto Dagenham
We appreciate your kind words and are glad our team could provide great support. Thank you!
Auto fix did an amazing job on my car
Auto fix did an amazing job on my car. I am very impressed. Excellent customer service from start till finish. Thank you so much to a wonderful team.
May 31, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
We're happy to hear that you were impressed with the work completed on your car. We appreciate your recognition of our team's customer service from start to finish!
Ian, very nice cooperative, excellent job done on time.
Done car work very satisfactory, on time.
Very good customer service.
Well done keep it up
Thanks
May 23, 2025
Reply from Fix Auto UK - Fix Auto Dagenham
We appreciate your positive feedback and are happy to hear you were satisfied with our service and the customer service. Thank you!
Excellent service
After, having a car accident, my car was repaired by Fix Auto at Dagenham. They did an excellent job and would never know that there was any damage! My car was dropped of and brought back and was cleaned inside and out. Was kept up to date with the repairs.
May 29, 2025
Reply from Fix Auto UK - Fix Auto Dagenham
We're happy to hear that our repairs made your car look like new after your accident. We're glad you were kept informed and that you appreciated the drop-off, pick-up, and cleaning services. Thank you for your positive feedback!
Exceptional customer service from Ian…
Exceptional customer service from Ian the driver and every other individual I dealt with. A seamless repair - would highly recommend.
May 30, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
We appreciate you highlighting the great service you received. We're glad the repair process was seamless for you, and we value your recommendation!
Reply from Fix Auto UK - Fix Auto Dagenham
Fantastic news, that is wonderful to hear, we are so pleased to hear that you had a great experience. Thanks for taking the time to let us know. Team Fix Auto Dagenham
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Geoff, thanks for taking the time to share your experience. Fix Auto Dagenham
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.