Excellent service from start to finish. I was very pleased with the service I received. They arranged a courtesy car for me that was the same model as my own, which was incredibly convenient and m... See more
Location
Switch location429-431 Rainham Rd South, Dagenham, RM10 8XE Dagenham, Essex, GB
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See what reviewers are saying
Thank you for repairing my car with a quick turnaround, and great customer service. I was kept informed of progress at each stage!
Very impressive and professional service. Customer service was absolutely A* communication was great throughout! The Garage is very organised especially the front desk lady who dealt with us (can’... See more
Company replied
This is my first experience of this company but I could not be more satisfied. My car scheduled for completion by the Friday but due to my driving nearly 300 miles over the next couple of days they g... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
429-431 Rainham Rd South, Dagenham, RM10 8XE, Dagenham, Essex, United Kingdom
- 020 8592 6111
4.7
Excellent
281 reviews
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Great service
Friendly and accommodating staff, excellent quality of work. The regular updates made me feel included into the repair plan. Very good in keeping the promised completion date. |
December 10, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Thank you for your kind words! We're so glad to hear you had a positive experience and that our staff provided excellent service. We appreciate you taking the time to share your feedback.
Very professional and excellent service
Very professional and excellent service
December 11, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Thank you for taking the time to leave your review. We're delighted to hear you were pleased with the service you received.
Fix Auto Dagenham
My car which was a BMW 520i tourer was…
My car which was a BMW 520i tourer was hit by another car which then had to contact the insurance who then put my car through to Fix Auto Dagenham. My car was collected and I was kept informed of the progress of the repairs and when it was finished they contacted me to say it was ready. I could of had it delivered but I decided to go and get it myself so I could see it for myself on their premises. I was very satisfied with their work and repairs as the car looked brand new. I would definitely recommend as their work was first class and I had no problems and the staff are very informative and professional. Steve H
December 7, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
We are delighted to hear about your positive experience with our services. It's wonderful to know that you were kept informed throughout the repair process and that you are satisfied with the quality of our work. We strive to provide our customers with the best possible service and we are glad that you found our staff to be informative and professional.
Many thanks Fix Auto Dagenham
Couldn’t wish for better
My experience with this garage was extremely good. From the day they collected the communication was great. The work was carried out quickly and of exceptional high standard. Ian was the mechanic and I would definitely use this company again. Highly recommended.
November 16, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Thank you for your kind review. We're delighted to hear that you were happy with our service and the work we carried out on your vehicle. We're glad you found our communication to be excellent and that you were impressed with the quality of the work. We appreciate your recommendation and hope to see you again in the future.
Reply from Fix Auto UK - Fix Auto Dagenham
We're delighted to hear about your positive experience. We appreciate your kind words about Ian's helpfulness and the excellent service you received.
I was really happy with my experience…
I was really happy with my experience with Fix Auto, they did a great job.
November 22, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you were happy with the service you received.
Top Notch Fixing Experience
I recently had my car repaired by FIX AUTO - COLLISION, and I couldn't be happier with the results and their excellent customer service. They kept me updated at every stage of the process, which I found very informative. When I got the car back, it was fully charged and beautifully cleaned inside and out. They addressed all the damage without me having to ask for anything twice. Overall, it was a fantastic experience. Truly top-notch!
November 11, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our team. We strive to provide excellent customer service and are happy to know that we met your expectations. We appreciate your business and look forward to serving you again in the future.
was v impressed with the recent crash…
was v impressed with the recent crash repair to my car. they collected it from my home address, kept me updated throughout, finished the repair exactly on time and delivered it back to me. as well as perfect repair the car had been cleaned inside and out. Top rate.t
November 8, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Barbara, thanks so much for taking to time to share your experience, the team will be so pleased when we share your kind words. Regards Fix Auto Dagenham
Great fixing experience
I got my car fixed at Fix auto Dagenham and my experience was great!
I was referred here through my insurance and received an estimate from Michael who was very helpful and cheerful!
Then a few weeks later my car was booked in for a Tuesday, and was told it should be completed by the next Friday.. but it was fixed within 3 days!!
I picked my car up and was greeted by Ian who was really very helpful and lovely. Unfortunately my car wasn’t cleaned over the weekend but Ian was determined to leave me with a sparkling car and dealt with the situation perfectly.
Thank you!
November 4, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Millie, thanks so much for you in depth review of our service, both Michael and Ian will be so pleased to read your kind words when we share this with them. They work tirelessly to deliver such a great service, as do the rest of the team. We are so proud to have them as part of our team. Thanks for taking the time to share this.
Warm regards Team Fix Auto Dagenham
Great Service
Knowledgeable and friendly team, competitive quote, very high standard of work. More than pleased with the experience.
October 25, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Kevin, thanks so much for the great review, the team will be so happy to hear that they exceeded your expectations. Thanks again Team Fix Auto Dagenham
Dishonest Company
Dishonest Company, Very poor work carried out with 0 customer service.
Stay clear away from this company. Very dishonest. They did a horrific job on my partners car then deny it wasn’t them. Always check the work carried out. They did a door repair which they sealed up the internal membrane with black duct tape. The manager at the branch is not helpful and also made up things and in complete denial. Their diagnosis system poor. I said after the repair that the door card is leaking, Colin the manager diagnosed it with stating that my roof was leaking. I said go and get 2 glasses of water, I opened the door and told him to now to pour the water on the window door, surprisingly the water was coming out the door card, he didn’t know what to say at that point. Lost for words.. what a diagnosis from the professionals hey.
Repaired job was from Feb 2023. Currently still in the complaint process and with looking at legal route.
October 1, 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Shenaz
We take all complaints seriously and do everything in our power to resolve genuine issues, unfortunately in this case, whilst we have attempted to resolve all your issues it has come to light via independent engineer inspections and subsequent main dealer investigations that in the main your claims are unfounded.
We have tried to respond to your points below.
Firstly, we refute your claim that we are dishonest and are currently in dialogue with our legal team regarding this spurious claim, at every stage of the claim and within every conversation with you we have been honest and transparent. You have taken to this medium to make these accusations and as such we will let our lovely customers make their own mind up on who has been dishonest throughout this interaction.
You claim “we did a door repair and sealed up the membrane with black duct tape”, as was explained to you at the time we have all the tools to remove this membrane without the need to damage it and therefore would have no need to use duct tape on the door, as was also explained this was already in place from a previous repair, either whilst in your possession or prior to you purchasing the vehicle. We also showed you the evidence of previous poor workmanship that showed the wiring loom had been stripped and repaired, there was even burn marks on the wiring. This clearly proved the door had been stripped previously.
With regard to the door leaking, this was block drain holes in the bottom of the door, therefore causing it to overflow out of the doorpad.
It is worth pointing out that we have tried to resolve this issue with you as amicably as possible, we invited the insurance company to help resolve it and as such they sent an independent engineer in to inspect the vehicle, as you are fully aware the insurance company is responsible for the invoice and as such have the last say in what works are carried out on your vehicle. We can only do what is authorised in these circumstances.
In our expert opinion they have gone far and above of what is reasonable in repairing the small damage in your door by authorising and indeed paying for a new window, motor, switch, loom, window moulding and so on. This equates to hundreds of pounds over the usual repair cost to repair the small dent.
As previous mentioned there is now also an issue with your parking sensors. The independent engineer also went over and above hear by authorising for a main dealer to diagnose the rear parking sensor issue, again at great expense to them. Unfortunately they diagnosed it to be an electrical fault not related to the small dent in the door. The insurance company are quite rightly refusing to let you inflate the claim any further. Due to their refusal to pay for this you have now decided that this issue must have been caused by one of our technicians banging it with there knee. We feel that this is probably not worthy of any comment as we suspect the readers will see how ridiculous that accusation really is.
You now claim that the rear bumper is damaged. Fortunately, this alleged damage has since been proven to be fraudulent as the booking in images show the damage to have already been in place prior to the car being in Fix Auto’s possession.
We are genuinely sorry the car took so long to repair but due to the somewhat exaggerated claim we had to await for the insurance company to authorise all the door parts, we then had to await all those non fast moving parts to arrive, further to that we then had to await a second authority for further accusations and claims you made, and lastly we had to wait even longer for you to collect the car as you refused point blank to take the car home.
We are happy to open dialogue with your legal team, in fact we request you put them in touch as we would like to respectfully request you amend or remove completely the defamatory comments that we know to be untrue.
Regards Paul Cunningham – Commercial Director 02085967794
Great customer service
Picked up my car from my house repaired the car while I was away. They were polite and respectful when I collected the car and fixed a code error which appeared before I drove the car away. Great customer service
August 30, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Thanks Amanda, we really appreciate that you have taken the time to share your experience with us. The team will be so pleased. Many thanks Team Fix Auto Dagenham
Great Service
Great Service from start to finish with regular updates, what more could I ask?
August 19, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Ali, we're thrilled to hear you had a positive experience. We appreciate your kind words about our service and commitment to keeping you informed. Team Fix Auto Dagenham
Good experience…
Although hard to get hold of at first once through to the agent this was made easier with different number. Had curtesy car delivered by Ian who was kind and polite took me through the workings of courtesy car and also picked it up 5 days later.
August 28, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Karen, thanks so much for your feedback, we are so pleased to have helped, Ian will be especially pleased that you mentioned him being kind and polite. Thanks again for taking the time. Team Fix Auto
I had no experience of this company Great All Round service
I had no experience of this company and have had some quite bad situations with car repairers.
This company was different from the start, honest and informative about how long the parts may take to come, which was an age, as there is a shortage in the country, which they informed me about, kept me regularly updated about what was happening, the repair then ran into my M.O.T date and they quickly did that with no problems and a very quick turnaround and also re-gassed my air con, which has never, ever been that cold, despite having it done twice before elsewhere with little to no difference.
The work was exemplary, the car was immaculate, and the service was 5 star.
I will definitely be returning for any future requirements. Great team.
August 16, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Wow, what a wonderful review, thanks so much Lizzie. It always pleases us when we exceed the expectations of our lovely customers. The team will be so pleased to hear your kind words. Thanks again Team Fix Auto Dagenham
All work and interaction was great
The whole beginning to end repair process was conducted in a friendly and efficient way. Fix Auto went above and beyond in a few areas I had not expected and I am beyond pleased.
August 22, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Hi kachi, thanks so much for taking the time to share your experience. We really appreciate it as the team work so hard to try and delivery a great service so when feedback comes in like this it all seems so worth it. Warm regards Team Fix Auto Dagenham
Very professional they had my car ready…
Very professional they had my car ready before my Expected date they cleaned the full car before I came collect very happy with their service I would recommend them
August 20, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Muhammed, thanks so much for taking the time to review us, and to share your kind words about the service. The team will be so pleased to hear that they surpassed your expectations. Should you need us again, hopefully you won't, we would be happy to help. Thanks again Team Fix Auto Dagenham
Effortless to deal with
Very straight forward to deal with and kept me updated throughout pleasure to deal with
June 27, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Hi John, thanks so much for the review, we so pleased to help. Kind regards Paul and the Team at Fix Auto Dagenham
They did a fantastic job
They did a fantastic job with my Nissan, although it was not a major repair. I am so happy. The car was filthy inside and out, it looked like a new car. First class service. They even picked it up. Mimi customer service staff, friendly and professional. Thank you Fix Auto.
July 12, 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Dagenham
Hi Jaqueline, thanks so much for your kind review. It makes such a difference to the team when they hear that their hard work is delivering such a great service to our lovely customers. Thanks again, Team Fix Auto Dagenham
Reply from Fix Auto UK - Fix Auto Dagenham
Thanks for your review Paul, we really appreciate it. Regards FAD
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