Fix Auto UK - Fix Auto Deepcut Reviews 128

TrustScore 5 out of 5

4.8

Deepcut Bridge Rd, Deepcut, GU16 6QP Camberley, Surrey, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Had to have a rear tailgate scratch repaired, tried a more local Volvo Approved bodyshop who didn’t bother to reply for two weeks… Fix replied by return, were helpful and friendly. Repair excellent... See more

Company replied

Rated 5 out of 5 stars

There’s a lady there called Kristy. I cannot speak highly enough of her. She’s just brilliant. We had nearly 4 weeks of insurance companies trying to avoid responsibility. Kristy stuck at it patie... See more

Company replied

Rated 4 out of 5 stars

The repair was outstanding. The receptionist and delivery driver fantastic. The customer service I received from the chap who I dealt with was woeful. No ‘good morning’. He kept me waiting for age... See more

Company replied

Rated 5 out of 5 stars

I can highly recommend Fix Auto Deepcut, I’ve been so impressed with how helpful they were and keeping me in regular contact about my car. They delivered a courtesy car to my home on Christmas Eve w... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Repair and Maintenance
  5. Car Service

Written by the company

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Deepcut Bridge Rd, Deepcut, GU16 6QP, Camberley, Surrey, United Kingdom

  • 01252 835631

4.8

Excellent

TrustScore 5 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

The whole repair process was easy and efficient from first contact, reception and completion of the bodywork repair to my Volvo. Staff were friendly and obliging and delivered the desired outcome.

January 16, 2025
Fix Auto UK - Fix Auto Deepcut logo

Reply from Fix Auto UK - Fix Auto Deepcut

Many thanks in taking the time leaving us a review and pleased to hear you are happy with repairs to your Volvo and our service. Kind regards Pete

Rated 5 out of 5 stars

Fantastic service

Great communication from start to finish. Car fixed very quickly and immaculately clean afterwards- fantastic

January 15, 2025
Fix Auto UK - Fix Auto Deepcut logo

Reply from Fix Auto UK - Fix Auto Deepcut

Many thanks in leaving us such a positive review and pleased to hear you are happy with both your repairs and our service, Kind regards. Pete

Rated 5 out of 5 stars

A speedy and professional response

A speedy and professional response . Excellent service thank you.

January 17, 2025
Fix Auto UK - Fix Auto Deepcut logo

Reply from Fix Auto UK - Fix Auto Deepcut

Many thanks in taking the time leaving a review and pleased to hear you are happy with our service. Regards Pete

Rated 5 out of 5 stars

Efficient and on schedule

Told me what they were going to do, when they were going to do it, and then did it. Good communication throughout.

January 16, 2025
Fix Auto UK - Fix Auto Deepcut logo

Reply from Fix Auto UK - Fix Auto Deepcut

Many thanks taking the time in leaving us a review and pleased to hear you are happy with our service. Kind regards Pete

Rated 5 out of 5 stars

Repaired my car after a crash to a high…

Repaired my car after a crash to a high standard in a quick time and cleaned in and out of the car.

January 7, 2025
Fix Auto UK - Fix Auto Deepcut logo

Reply from Fix Auto UK - Fix Auto Deepcut

Many thanks in taking the time leaving us a review and pleased to hear you are happy with your repairs and our service. Regards Pete

Rated 5 out of 5 stars

Excellent service!

We had our car boot and rear bumper repaired by FixAuto. They were really helpful fast and efficient and did an excellent job!

December 3, 2024
Unprompted review
Fix Auto UK - Fix Auto Deepcut logo

Reply from Fix Auto UK - Fix Auto Deepcut

Many thanks in leaving us such a positive review and pleased to hear you are happy with repairs and our service. Kind regards Pete

Rated 5 out of 5 stars

Interactions with Fix Auto at Deepcut…

Interactions with Fix Auto at Deepcut kept me well informed as to progress.

September 24, 2024
Fix Auto UK - Fix Auto Deepcut logo

Reply from Fix Auto UK - Fix Auto Deepcut

Thankyou in taking the time in leaving us a review and pleased to hear you are happy with our service. Kind regards, Pete

Rated 5 out of 5 stars

Quick,efficient

Quick,efficient, car looks good. Don't need to say much more

August 31, 2024
Fix Auto UK - Fix Auto Deepcut logo

Reply from Fix Auto UK - Fix Auto Deepcut

Good morning, thanks for taking the time in leaving a review and pleased to hear you are happy with both repairs & service. Regards Pete

Rated 5 out of 5 stars

Did a fantastic job very quickly and…

Did a fantastic job very quickly and car is as good as new.Very professional and highly recommended.

August 30, 2024
Unprompted review
Fix Auto UK - Fix Auto Deepcut logo

Reply from Fix Auto UK - Fix Auto Deepcut

Many thanks in taking the time in leaving us a review and very pleased to hear you are happy with our service and your repairs. Regards Pete

Rated 5 out of 5 stars

The best body shop

Excellent service : most efficient ,courteous, professional and caring
Their receptionist, Kristy Robinson, deserves 11 out of 10 for impecable efficiency, dependancy and courtesy - if Kristy states she will phone back, without fail ,she always does and regulary progress updates you - excellent with professional service
Will highly recommend

August 27, 2024
Fix Auto UK - Fix Auto Deepcut logo

Reply from Fix Auto UK - Fix Auto Deepcut

Many thanks in taking the time leaving us a review. I shall pass on your praise to Kristy. She certainly is an asset to us! Kind regards Pete

Rated 5 out of 5 stars

Car repair after accident

Car repair after accident covered by insurance
Friendly efficient customer service
Collection and delivery of vehicle
Very pleased with overall result and would recommend Deepcut Garage

August 20, 2024
Unprompted review
Fix Auto UK - Fix Auto Deepcut logo

Reply from Fix Auto UK - Fix Auto Deepcut

Good morning. Many thanks in taking the time in giving us a review and pleased to hear you are happy with our service and your vehicle repairs. Kind regards Pete

Rated 5 out of 5 stars

Kristy at Fix Auto did a fantastic job…

Kristy at Fix Auto did a fantastic job in persuading the insurance company to repair rather than write off my car. Fixed within just a few days of go-ahead. Great repair and service with constant updates on progress.

August 7, 2024
Unprompted review
Fix Auto UK - Fix Auto Deepcut logo

Reply from Fix Auto UK - Fix Auto Deepcut

Hi, Thank you so much for your 5-star review ! We are delighted you are happy with the service and repair we provided and are very grateful you took the time to share your positive feedback, it means a lot !

Rated 5 out of 5 stars

Great service

Car went in recently for a small repair to bodywork through the insurance company. Really easy to book it all in, great courtesy car as requested, repair done very nicely, and car left cleaned and polished. Thank you!

June 7, 2024
Unprompted review
Fix Auto UK - Fix Auto Deepcut logo

Reply from Fix Auto UK - Fix Auto Deepcut

Many thanks in taking the time to leave us a review and pleased to hear you are both happy with our service and your vehicle repairs. Regards Pete

Rated 5 out of 5 stars

After some unfortunate events Fix Auto were amazing!

My car ended up with Fix Auto Deepcut after unfortunate couple of events. A neighbours tree had fallen and smashed my windscreen and when the windscreen was repaired it was dropped slicing through my dashboard! Fix Auto were asked to repair my car by the windscreen company. Right from the outset Fix Auto were excellent. The main communication was with Kirsty who was wonderful, polite and attentive and very sympathetic to my issues! She kept me updated regularly before and during the repair and I felt nothing was too much trouble. She is just the sort of person every company needs in a customer facing role. The repair itself was completed quicker than scheduled which was amazing and the guy who collected and returned my car was again professional and polite. (I think his name was Mark). Due to the car being ready quicker than planned they returned the car to me at work rather than home which was extremely helpful. I am very impressed with the complete service I received and would be happy to use Fix Auto again and recommend them to friends and family.

May 30, 2024
Unprompted review
Fix Auto UK - Fix Auto Deepcut logo

Reply from Fix Auto UK - Fix Auto Deepcut

I am glad you are happy with your repair. Thank you for your review and kind words, it's always nice to receive positive feedback and it means a lot. Thanks, Kristy

Rated 1 out of 5 stars

Brought back a damaged and dirty car

Brought back a damaged and dirty car. It has been full of sand. Didn't want to provide the evidence that it has not been initially damaged and spoke down on me. Did not want to send me any documents or call the insurance and just left. Terrible service.

May 20, 2024
Unprompted review
Fix Auto UK - Fix Auto Deepcut logo

Reply from Fix Auto UK - Fix Auto Deepcut

Good evening, I am sorry we have not met your expectations. We pride ourselves on our high level of customer service and vehicle repairs. Your vehicle gets a free courtesy clean, not a valet. As you are aware your vehicle was collected/delivered by our recovery truck and has not been driven by ourselves other than loading/unloading and around our clean workshops so not sure how we could have got sand in your vehicle. As we made you aware on the phone you signed a damage report to say the lamp was broken already and also our estimator had photographs showing this. It is not the case we did not want to phone the insurer. In fact, as soon as I got off the phone with yourself i contacted Admiral myself and logged an expression of dissatisfaction with Fix Auto head office by email and provided them all information to prove the damage on your vehicle was there prior to us collecting it. If you would like to discuss this further I can be contacted on 01252 835631 (option 1) Kind regards Pete

Rated 4 out of 5 stars

Very good service and a prompt

Very good service and a prompt, good quality repair. Many thanks

April 25, 2024
Unprompted review
Fix Auto UK - Fix Auto Deepcut logo

Reply from Fix Auto UK - Fix Auto Deepcut

Many thanks for your review and pleased to hear you are happy with both your service & repairs. Regards Pete

Rated 5 out of 5 stars

Happy KIA owner

Had my Kia booked in through an insurance claim and from the first phone call to a completed job, the communication and ease of everything has been great! Perfect courtesy car to keep me on the road whilst the car was worked on, although I wasn’t without my car for long at all!
Will be recommending the garage to friends and family :)

January 26, 2024
Unprompted review
Fix Auto UK - Fix Auto Deepcut logo

Reply from Fix Auto UK - Fix Auto Deepcut

Many thanks for leaving such a lovely review and glad you are happy with our service and repairs. Regards Pete

Rated 5 out of 5 stars

Brilliant and friendly service

Brilliant and friendly service! Although the costs to fix my window was more expensive than expected, this was clearly explained to me. They kept me informed of the progress too. My car was cleaned inside out and they even repaired a faulty heater on the drivers side which I didn’t even ask them to fix. A gift was left for me inside the car too so overall it was a fantastic experience and from now on Deepcut Garage will always be my preferred choice. Thanks!

January 5, 2024
Unprompted review
Fix Auto UK - Fix Auto Deepcut logo

Reply from Fix Auto UK - Fix Auto Deepcut

Many thanks in leaving us such a positive review. Hopefully we have some warm weather soon and you won't have to get too much use out of your free winter pack!! Kind regards, Pete

Rated 5 out of 5 stars

Swift and efficient winter car checks

Very warm welcome from receptionists. Swift process of getting the car checked, detailed explanation of things / reports needs doing offered by mechanic. Car parked front of the garage, ready for me and my daughter.
Nice winter products offered to take home with me.
Garage highly recommend.

December 14, 2023
Unprompted review
Fix Auto UK - Fix Auto Deepcut logo

Reply from Fix Auto UK - Fix Auto Deepcut

Good morning, many thanks for leaving us such a positive review. I shall pass your feedback on to the relevant people concerned. Kind regards, Pete

Rated 5 out of 5 stars

A very good service

I was kept informed of progress and the car was cleaned when returned. The pick up and drop off driver was very pleasant and courteous

November 17, 2023
Fix Auto UK - Fix Auto Deepcut logo

Reply from Fix Auto UK - Fix Auto Deepcut

Many thanks in taking the time to leave us a review and please to hear you are happy with our service. Kind regards Pete

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look