Fix Auto UK - Fix Auto Elgin Reviews 101

The staff were polite and helpful. Very happy with the repair.

First off we were given a courtesy car which broke down after 3 days on phoning Ashgrove they said it was our responsibility to get the car back to them we live in the country it broke down in Tesco car park a friend whose a mechanic came out and looked at the car they said the engine had overheated as there was no coolant in the system and brake fluid was below the minimum I phoned Ashgrove back and told them this and their car was in Tesco car park for them to fix
Next day they actually phoned me as another customer has said communication is almost none existent they would send out a mechanic to look at it I told the mechanic not to bother bringing it back we were not offered a replacement vehicle despite there being no transport where we lived
When we finally got the car back we had to take it back next day as there were 2 faults which they fixed
While waiting for the faults to be fixed we spoke to two other customers who were also back with complaints
I wouldn’t recommend this company

3 months wait to get done, fair enough highly respected garage,, it's the lack of communications not really annoyed me. Was informed when dropped the car off it would take a week to be done week, later no car no communications. I had to phone them and ask why there was a delay, was told on parts and was told another week fiair enough and other week went by still no communications from them so phone them again and was told the part should be coming in that week and should be done and I was told it was the Toyota badge they were waiting for upon picking the car up on Friday the 21st I noticed that the wing mirror had not been painted and so I had to leave the window cover with them and it was to be painted that day and I could bring the car back on Monday fair enough I can without the car mirror cover for the weekend got home to check the car over and noticed there was something sticking out of the repaired side, the bracket, and there was a slight gap where they shouldn't have been so on the Monday I took it back and pointed this out only to find out that they hadn't painted the mirror and that they had to do that day so another two hours or so went by and finally got the car back they did a good job after all the hassle, my main problem with them was the lack of communication and no vehicle inspection it seems or the problem that I found upon returning an inspecting my vehicle at home would have been picked up on a more positive note they did remove some slight scratches with the buffer for me which I thought was really nice of them it's such a shame because they're such a lovely group of people but my experience with them has not been a positive one I do wish the company all the best for the future but upon this occasion they did let this particular customer down a bit

A super repair done and I got the car back clean and tidy. The time waiting for parts was quite some time but we'll worth it in the end.

Ashgrove body repair - excellent repair job as always👍

Excessive waiting time for spares is simply out of their hands.

In the car was left mud, and someone was smoking inside and left ash.

Digital updates are most welcomed in this era to allow customer recieve info without having to call and at their leasure

Very good workmanship and admin very helpful

They never took long to repair my car and it is just like new.

Did a great job repairing my car and we’re very helpful when contacted

WBSmith

I had to get a new canopy and back window for my pickup, although I had to wait months for the parts they did an amazing job. Thanks very much 👏

Ashgrove garage have always been efficient, helpful, friendly and god in communication. Excellent standard maintained in this contact too.

Provide really good service and ensured my car was like new after my an accident.

Great efficient and friendly service one again - repairs were quicker than planned and communication excellent F

My cover was for collection and delivery. This company tried to get me to deliver the car and collect it. My insurance company had to step in on both occasions to ensure I got the device I paid for. Repair perfectly satisfactory but the customer service was poor given the lack of cooperation regarding what my policy covered.

Work all carried out to very high standard highly recommended

My whole experience with Fix Auto was excellent. They delivered a loan car and collected mine. They kept me informed of the progress of the repair work and dropped off my car on completion. The repair work had been completed to a very standard, the whole car had been valeted and any fuel used topped up. I would highly recommend them.

Put my car here after storm arwen damaged it as advised by my insurance when went to collect car had inly been half fixed and my car had been used as a run around as 60 odd extra miles put on it when questioned about this not a feezible answer given I will not be using this garage again stay away

It seemed to take forever to repair my vehicle, but this was down to length of time suppliers took to deliver parts. But an excellent job in the end.