The repair was done in a reasonable amount of time. They could not provide a courtesy car with automatic gear when the vehicle was with them. The insurance company also couldn't arrange one. So, had... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very happy with second coachwork job done by Autofox’s Hainault branch. Professional, friendly and courteous. Unlike most garages, you are updated and answered whilst your car is being repaired. Reco... See more
Company replied
Our insurance company directed us to Fix Auto after a bad side collision. The whole process was lengthy owing to sourcing parts, but Fix Auto gave us weekly updates on the progress of the repair and w... See more
Company replied
Excellent customer service, was promised an ETA date and Fix Auto in Hainault stuck to their date which I was extremely happy about. They continuously updated me via email and phone calls to keep me p... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Unit 3, 97-101 Peregrine Road, IG6 3XH, Hainault, Essex, United Kingdom
- 020 8500 4899
4.4
Excellent
66 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Got my car back after a month of…
Got my car back after a month of repairs, only to find my car completely broken, doesn't start , all warnings lights on. Incredible !
November 21, 2025
Reply from Fix Auto UK - Fix Auto Hainault
Hi,
Thank you for your patience, and please accept our apologies for the slight delay in getting back to you. It took some time to identify the correct repair record, as the name on the Trustpilot review did not match the vehicle owner’s details in our system.
Now that we have located the information, I’d like to share a clear timeline of events and explain what we believe has happened.
The original repairs to your vehicle were completed on 20th October. At the time, you declined to collect the vehicle due to concerns that the corrosion on the alloy wheels was related to the impact, although we did share that it was highly unlikely to be related we agreed to approach your insurance company with your claim. Following assessment, your insurance company confirmed that the wheel corrosion was not connected to the impact and therefore could not be included in your insurance claim. You also advised us that you planned to instruct an independent engineer; however, we did not receive any further correspondence regarding that and you still refused to collect your vehicle.
As a result, your vehicle remained on our premises for over a month, until it was finally delivered on 21st November. During this extended period of inactivity, the battery unfortunately went flat. We charged the battery prior to returning the vehicle to you, but it appears the charge may not have held.
It’s worth noting that when a battery is depleted, various warning lights may appear on the dashboard when attempting to start the car. This is a common occurrence and often resolves once the battery is replaced or fully recharged.
We have reached out to your insurance company again to explain the situation and to ask whether they are willing to cover the cost of a replacement battery. As soon as we receive an update from them, we will be in touch. We do suspect they may take the same view as the wheel issue and deem it as an occurrence caused by the delays that were incurred due to your insistence that corrosion was caused by the impact damage.
In the meantime, please feel free to contact us if you would like a further update. It may also be quicker to speak directly with your insurance company or the fee payer, as we can only act in line with their instructions. Unfortunately, because the wheel corrosion was deemed unrelated to the claim, our ability to take further action at the time was limited, which ultimately contributed to the delays and the battery issue.
As you can see from the above, we cannot be held accountable for the delays as they were between yourself and the fee payer, as such we would respectfully request you amend your review with a focus on the actual service and repairs to your vehicle.
Thank you for your understanding. We will update you as soon regarding your battery as we hear back from your insurer.
Flawless Service from Fix Auto
From beggining to end the service was flawless and they work seamlessly with Enterprise to ensure getting the car dropped off and then into my hire car was again seamless. The staff are so kind and considerate that I was assisted at everystage as a disabled driver to ensure the whole experience was as stress free as humanly possible. Even a courtesy call to assure me that the bodyworks where being fixed on schedule and I would be back with my own vehicle very soon. I insisted the gentlemen dropping off my vehicle had a quick coffee and a box of chocolates are enroute to Hainault at speed
October 28, 2025
Reply from Fix Auto UK - Fix Auto Hainault
MR DEREK MARSHALL,
We're happy to hear that the service you received was flawless and seamless. We appreciate your kind words regarding our team's attentiveness and support. It's great to know the courtesy call was helpful and your vehicle repairs are on schedule. Thank you for your positive feedback, and of course, for the chocolates ☺️
Fix Auto UK
First class service and repair
Our insurance company directed us to Fix Auto after a bad side collision. The whole process was lengthy owing to sourcing parts, but Fix Auto gave us weekly updates on the progress of the repair and we were able to pick the car up a week before the estimated completion date. The car looks as good as new now, which is a good psychological boost. As well as a good standard of repair, the staff were friendly and informative throughout, and I felt the car was in safe hands. Would definitely recommend.
October 16, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Hainault
Freda Golland,
We're glad you enjoyed your experience. It's great to know the updates and the repair quality met your expectations, especially after the collision. We appreciate your recommendation and thank you for your feedback.
Fix Auto UK
Excellent service
Excellent service, and we are are very pleased with the repairs to our car.
August 27, 2025
Reply from Fix Auto UK - Fix Auto Hainault
Coco Tommo,
We appreciate your kind words and 5-star rating! We're so happy to hear you were pleased with the excellent service and the car repairs.
Fix Auto UK
Good customer service
Good customer service. Kept informed on progress of repairs on a regular basis.
Repairs were excellent.
August 14, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Hainault
TOM BRENT,
We appreciate you taking the time to share your positive experience! We're so glad to hear you were pleased with our customer service and the quality of our repairs.
Fix Auto UK
Fix Auto Hainault
My insurers used Fix Auto Hainault I thought my car would be in the garage about a week, they were very quick with booking me in and great at keeping me informed with everything, they collected the car from me on the Monday and called me Tuesday afternoon to let me know it was fixed and I could collect it. They did a great job with my new bumper can not fault them for anything
July 14, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Hainault
Jane Howard,
We appreciate you taking the time to leave us a 5-star review. We're happy to hear that you were informed every step of the way and that you were pleased with how quickly we completed the repair.
Fix Auto UK
At Hainault the reception guy excellent
At Hainault the reception guy has excellent, helpful and friendly. Work has been done to a high standard. There was a long wait to get the part but not Fix auto’s fault
July 4, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Hainault
Peter Bradbeer,
We're happy to hear that the reception was helpful and the work met a high standard. We appreciate your patience regarding the part delay, which was beyond our control. Thank you for your review!
Fix Auto UK
I had a fantastic experience with Fix…
I had a fantastic experience with Fix Auto. They kept me updated at every stage of the repair process, which gave me peace of mind. Everyone I interacted with was helpful, professional, and courteous. I truly appreciate their excellent service and would highly recommend them to anyone in need of auto repairs.
June 18, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Hainault
Yasmin Hizer,
We appreciate you sharing your positive experience! We're happy to hear that you were pleased with our team's communication, professionalism, and helpfulness throughout the repair process. Thank you for recommending our services.
Fix Auto UK
I was very happy with you work carried…
I was very happy with you work carried on on my car and the update of the progress of the work and the follow-up also set you up the tracking after the job was completed
May 29, 2025
Reply from Fix Auto UK - Fix Auto Hainault
We're happy to hear that you were very satisfied with our work on your car, the updates on its progress, and the follow-up, including setting up the tracking. Thank you for your positive feedback!
Fix Auto good customer service
Fix Auto contacted me quickly once my insurance claim was approved. They accommodated me by allowing me to send photos of the damage via a link they provided. The car was there for a couple of weeks because of waiting for parts but I had a good size courtesy car. They kept in touch regularly with updates until my car was ready to collect. The only criticism I have is that initially I tried to contact them and it goes through to a central number which doesn’t get a reply.
April 25, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Hainault
We appreciate you taking the time to share your experience. We're glad to hear that you found our communication and courtesy car arrangements satisfactory. We understand your frustration with the initial contact process and we're committed to improving our communication channels. We'll take your feedback into account as we continue to enhance our customer service.
A big thank you.
Exceptional service with a friendly and accommodating staff. On the day of collection, the car was cleaned and ready for us, parked outside for a seamless, immediate drive.
April 7, 2025
Reply from Fix Auto UK - Fix Auto Hainault
Thank you for your kind words and 5-star rating! We're so glad to hear you had such a positive experience with us. We strive to provide excellent service and it's wonderful to know we met your expectations.
Excellent service
Repaired my car within 24 hours for half the price I was quoted elsewhere. Kept me informed throughout and gave my car a good clean too. Hope I never have to use them again, but my go-to for any dings.
April 1, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Hainault
We're so glad to hear that you had a positive experience with us. We strive to provide our customers with the best possible service and value, and it's rewarding to know we met your expectations. We appreciate your kind words and hope you'll continue to choose us for your automotive needs.
Alloy wheel fix
Tony and his team in Hainault made fixing my scuffed tyre effortless from start to finish. The job was done to perfection and on time. I would highly recommend fix auto. Efficient, courteous and reliable is how I would describe this place.
March 26, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Hainault
Thank you for your kind words and positive review. We're happy to hear that you had a positive experience with our team in Hainault. We strive to provide our customers with efficient, courteous, and reliable service, and we're delighted that you found this to be the case.
Great and swift response
Great and swift response. Went out of their way to pick up my car from Dartford and return it. Meet all my expectations.
March 21, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Hainault
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide exceptional service and are glad that our efforts met your expectations.
Efficient from start to finish the moment I booked an appointment…
From the moment I booked an appointment the client service was excellent. I was dealt with professionally and courteously on arrival. I was kept up to date with progress and when picking my car up was again greeted with a smile and great efficiency.
March 4, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Hainault
Thank you for your kind words. We are so glad to hear that you had a positive experience with us. We strive to provide excellent customer service and we are delighted that we met your expectations.
Competent and courteous.
We appreciated the effort taken to keep us informed of progress (or lack of it!) over a lengthy period. Staff were always polite and friendly and the job itself was done well. We would not hesitate to use this outfit again.
February 19, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Hainault
Thank you for your kind words. We are delighted to hear that you were pleased with the communication, staff, and the quality of the work. We appreciate your feedback and are glad you would consider using our services again.
Brilliant service throughout the…
Brilliant service throughout the process, particularly from Ken. Repairs carried out to a very high standard too. Would thoroughly recommend using Fix Auto in Hainault.
March 12, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Hainault
Thank you for your kind words and five-star review. We're thrilled to hear you were happy with the service and the quality of the repairs. We're also delighted that Ken provided such a positive experience. We appreciate your recommendation.
Very pleased with the excellent service…
Very pleased with the excellent service I received from Fix auto. Daniel was very professional and courteous, nothing too much trouble, he kept me informed and updated about my repair and my car was returned to me good as new. Thank you Daniel and all the team at Fix auto Hainault for making my experience stress free.
March 13, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Hainault
Thank you for taking the time to leave your review. We are delighted to hear that you had a positive experience with us. We are proud of our team's commitment to providing excellent customer service and we are glad that Daniel was able to make your experience stress-free. We appreciate your kind words and we look forward to serving you again in the future.
Great work done
Great work done, amazing customer service! Daniel helped take the car in for repairs. He was very informative and went through the process with me in detail. He saw that I had a car seat in my car and went above and beyond to get me a courtesy car that could accomodate the car seat. I really appreciated this as this was something I was previously told (on the phone) that this was not in their control. I was given realistic approximate times of completion and this was followed up with a progress call with Daniel every four days. Picking my car up and dropping the courtesy car off was just as easy. Thanks Daniel and the rest of the team for getting my car back to showroom condition!
February 20, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Hainault
We're thrilled to hear about your positive experience with Daniel and the team. We appreciate you taking the time to share your feedback. It's wonderful to know that Daniel went above and beyond to ensure your comfort and convenience during the repair process. We strive to provide exceptional customer service and are glad that our team met your expectations.
Good service and excellent repair
Good service and excellent repair job. Would reccomend
February 11, 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Hainault
Thank you for your kind review. We're glad to hear you were happy with the service and repair work.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.