Really friendly and helpful service from the Hartlepool team, especially Katelyn. My car was delivered back to me good as new and it had even been valeted. I would definitely recommend their services!... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I received very good service, my car was picked up from my home and the curtesy car delivered promptly at the date and time specified. The same applies to the return after the repair was completed.
I manage a fleet of vehicles and the service we received was outstanding and would definitely use again.
Excellent repair work. Car even given a valet which I wasn't expecting.
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Burn Road, Cleveland, TS24 7LD, Hartlepool, Cleveland, United Kingdom
- 01429 808432
4.7
Excellent
42 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent repair work
Excellent repair work. Car even given a valet which I wasn't expecting.
February 18, 2026
Speedy and efficient service
I manage a fleet of vehicles and the service we received was outstanding and would definitely use again.
February 10, 2026
Brilliant service
Really friendly and helpful service from the Hartlepool team, especially Katelyn. My car was delivered back to me good as new and it had even been valeted. I would definitely recommend their services!
December 23, 2025
Excellent service from taking vehicle…
Excellent service from taking vehicle in to picking it up could track repair as it was going through the stage of repair when I picked my car up the repair job was like new they valet and polished my car looked like a new car when I picked it up.
October 28, 2025
Quick and professional job
March 25, 2024
the car was repaired to a high standard…
the car was repaired to a high standard with no problems
February 22, 2023
I received very good service
I received very good service, my car was picked up from my home and the curtesy car delivered promptly at the date and time specified. The same applies to the return after the repair was completed.
November 14, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It took four months from a non fault…
It took four months from a non fault accident to getting my vehicle repaired. I was originally offered a courtesy vehicle but nearer the time they didn’t have any?
My vehicle has just been returned yesterday and the new rear bumper is on wonky! Cant afford to waste another four months of my time to put it bluntly.
October 28, 2022
Reply from Fix Auto UK - Fix Auto Hartlepool
Hi There,
Thank you for taking the time to review our services and we apologise for our delayed response and have ensured your comments regarding the repair and communication are relayed back to those that dealt with your repair.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer. If there is a recurring problem that persists related to the repair completed by our bodyshop or you are not happy with your repair please let us know if we are able to rectify this as it seems on this occasion, we were unable to meet our high standards.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
the service that was provide was great
the service that was provide was great, i was kept informed when my car was ready to be collected
the staff were very friendly and help full
the work carried out was to the highest standard 04
October 4, 2022
Service was good and staff
Service was good and staff
Job was done in the period they stated
September 15, 2022
The repairs made to my car were…fantastic
The repairs made to my car were excellent, its like it was brand new. I do think communication could very improved ie calls returned when asked for updates. Also 7 weeks for repairs is a bIt extreme, although i do except that Ford is partly to blame and a list of guaranteed repairs would be useful.
May 22, 2022
Overall a very helpful team
Overall a very helpful team, and good communication along the way. Only comment was that the repair took longer than expected, and that could have caused some issues with other plans. However they provided a courtesy car for the entire period which helped immensely.
May 4, 2022
Standard of workmanship was excellent…
Standard of workmanship was excellent but let down by little problems after picking car up, e.g. dash cam not reconnected, interior light settings changed, side mirror not working correctly.
May 4, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.