Fix Auto UK - Fix Auto Leicester Reviews 877

TrustScore 4.5 out of 5

4.6

Lutterworth Road, Beeches Farm, LE8 6NA Leicester, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service from Fix Auto Leicester! The repair work was flawless—my car looks as good as new, and it was returned thoroughly cleaned. Professional, reliable, and great communication throughout.... See more

Company replied

Rated 5 out of 5 stars

Fix Auto did an excellent job on my car - I was worried about matching the colour (flat red) but it was perfect. The whole set up is really professional and the staff are all friendly and helpful. H... See more

Company replied

Rated 5 out of 5 stars

Great repair & service team Agreed collection from home and return drop off after repair all went smoothly and no hassle with great communication throughout. The only slightest negative but do... See more

Company replied

Rated 5 out of 5 stars

They did a great repair on my car as you would expect and were easy to contact, friendly and helpful keeping me informed about how it was progressing and when to pick up.

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Repair and Maintenance
  5. Car Service

Written by the company

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Lutterworth Road, Beeches Farm, LE8 6NA, Leicester, United Kingdom

  • 01162862212

4.6

Excellent

TrustScore 4.5 out of 5

877 reviews

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Rated 5 out of 5 stars

Customer Service at last :)

They are attentive to customers. My car was returned promptly, cleaned inside and out and looked like new. After the upset of an accident (not my fault) this was a really good feeling!

September 11, 2025
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Reply from Fix Auto UK - Fix Auto Leicester

Hi Terry, thank you so much for your review! Glad we could get your car sorted for you.

Rated 5 out of 5 stars

Five star service from this company

Five star service from this company. The whole team were polite, professional and delivered excellent customer service.
A special thanks to Ali and his body shop team for the excellent workmanship and repair to my vehicle.

September 11, 2025
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Reply from Fix Auto UK - Fix Auto Leicester

Thank you Bronwen! That's brilliant to hear, I know Ali really appreciated your kind words too.

Rated 5 out of 5 stars

Stress free process

Unfortunately my car was a total loss, and insurance write my car off, I cannot thank Laura, April and Dan for taking the stress off me, was a stress free process, communication was amazing, thank you guys you are and asset to the team :)

September 9, 2025
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Reply from Fix Auto UK - Fix Auto Leicester

Thank you Laura, that's great to hear our team made it a stress-free process.

Rated 5 out of 5 stars

Good communication through out

Good communication through out. They made it easy by picking up the vehicle and dropping off at my chosen time.

September 5, 2025
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Reply from Fix Auto UK - Fix Auto Leicester

Thanks for your review Ayomide, that's great to hear.

Rated 5 out of 5 stars

Perfect job (as best as I can tell!).

Perfect job (as best as I can tell!).
The washing/valeting of the car was unexpected, and very welcome!

August 27, 2025
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Reply from Fix Auto UK - Fix Auto Leicester

Thank you Robert! We valet every car as standard once the repair is complete, and are pleased you're happy with everything.

Rated 5 out of 5 stars

Excellent service and professional approach.

Clear and accurate description of the works required carried out efficiently and with consideration of my personal circumstances. Many thanks to Fix Auto.

September 4, 2025
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Reply from Fix Auto UK - Fix Auto Leicester

Thanks Christine, we really appreciate your review.

Rated 5 out of 5 stars

Repairs

Fix Auto were great to deal with from start to finish, quick response friendly
People, very happy with the work they carried out highly recommend
Thanks again

September 4, 2025
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Reply from Fix Auto UK - Fix Auto Leicester

Thanks Richard, that's great to hear.

Rated 5 out of 5 stars

Great service

The staff were all brilliant and the bodywork of my car is now beautiful once again.

September 1, 2025
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Reply from Fix Auto UK - Fix Auto Leicester

Thanks for your review Jan, that's great to hear.

Rated 5 out of 5 stars

Excellent customer service.

Efficient and helpful from the moment we dropped the car off to when it was delivered back to us. Kept us well informed with regular updates and was completed on time. The work carried out has been done to a high standard and the car was nicely valeted before it was returned.

August 29, 2025
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Reply from Fix Auto UK - Fix Auto Leicester

Thank you Sheena, we really appreciate your review!

Rated 1 out of 5 stars

The women at reception rang me saying I…

The women at reception rang me saying I have an issue with my wheel nut which which is missing and I have to pay for it i belive the engineer said the wheel nut was missing when the car was seen on inspection but when having a look at the wheel nut you could tell that it was opened by force due to the nuts thread was still fresh like it had been used and was bent this was poor when the company changed the tyre on but couldn't replace the nut and I had to pay for it after picking the car up the car wasnt even washed and I had phone call saying they need to rest something on the car bit poor again have to take the day off from work and drop my car off when this could of been sorted when the car was booked in

August 22, 2025
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Reply from Fix Auto UK - Fix Auto Leicester

Hi Ameer,

We refute your allegations that anything was opened by force, and have pictures from the original estimate which clearly show the wheel nut is missing. We scan all vehicles that enter and exit the site to avoid cases like this, and have video footage to back this up.

One of your wheels was missing a wheel nut when it came in. We called and sent over images of the wheel, advising him that we could get the nut replaced and gave you the cost of the nut, which was £12.20. The other option was to take your vehicle when completed with the nut missing, but you would have to sign a disclaimer.

You decided to pay for the nut, and when it came to collecting the vehicle everything was fine, with you signing the collection note. It was later after leaving the site that you claimed the nut hadn't been missing in the first place, and that we had just damaged it without owning up to it.

We advised that this was not the case, and sent over the original estimate images from when you came on site for an estimate. The pictures clearly show that the nut is indeed missing.

We ask you to kindly amend this review to take into account this correction, or we'll ask Trustpilot to remove it for inaccuracy.

Rated 5 out of 5 stars

Great service and excellent…

Great service and excellent communication throughout, thank you very much would certainly use again and highly recommended.

August 28, 2025
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Reply from Fix Auto UK - Fix Auto Leicester

Thanks Calum, that's great to hear.

Rated 4 out of 5 stars

Paula and the girls at the desk were…

Paula and the girls at the desk were super…. Freindly… informative & efficient.
The bodywork repair was great…
Disappointed not to get the exhaust repaired and the EMS inspected and re-set as promised on assessment…
Additional personal costs incurred as a result…
Which would have been covered in the Insurance Claim….
Not impressed overall…

August 1, 2025
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Reply from Fix Auto UK - Fix Auto Leicester

Hi Mick, please can you get in touch with us at leicester@fixauto.co.uk to rectify this? We're sorry that you ended up out of pocket for this, and would like to make it right.

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly. Open and honest about options. Did an excellent job. A pleasure to do business with.

August 22, 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Leicester

Thank you Mike, that's great to hear.

Rated 5 out of 5 stars

Super job

Super job, great service and a very nice company to deal with, would highly recommend their work 😊

August 12, 2025
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Reply from Fix Auto UK - Fix Auto Leicester

Thanks Heidi! Really appreciate your review.

Rated 5 out of 5 stars

The Service was excellent

The Service was excellent and the Courtesy Car was good. The work was done in the time agreed.

August 11, 2025
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Reply from Fix Auto UK - Fix Auto Leicester

Thanks John, really appreciate your review.

Rated 5 out of 5 stars

Great company to deal with!

Everyone at Fix Auto Leicester was a pleasure to deal with. I was very impressed!

June 11, 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Leicester

Thank you Nina, that's great to hear!

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