I couldn't be happier with the service I received from fix auto. After my car was involved in a crash, the entire team made what could have been a stressful experience incredibly smooth and straigh... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They were very quick and professional in dealing with fixing the accidental damage caused by some idiots on the road. I thankyou for their service and also their lifetime warranty on any repairs that... See more
Company replied
Repair was done quickly, looked great when we collected. Kept us informed at each stage. easy handover and collection. would definitely recommend. friendly staff.
Company replied
Whilst suffering after being shunted from behind by a large vehicle waiting for the lights to change. Fix Auto Oldham were very helpful from the very start. They kept in contact informing me o... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Manchester East
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Cross Street, OL4 1JG, Oldham, Greater Manchester, United Kingdom
- 0161 624 1904
4.9
Excellent
691 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great work and fast turnaround! Fix Auto is a solid choice.
The Highlights:
Speedy Turnaround: I was impressed that they completed the repairs in less than a week.
Communication: They kept me well-informed throughout the process, so I was never left wondering about my car.
Repair Quality: The actual repair work was great, my car looks back to its original state.
The "Extras": My car was returned to me very clean, which is always a nice touch after it's been in the garage.
The Minor Setback:
The only reason I’m not giving a full 5 stars is due to some residue left on the seats, I assume from the cleaning products used. There was a small drop on the front passenger seat, but the rear driver’s side seat had quite a bit more. It’s taken a fair amount of elbow grease to get the marks out of the back seat.
Overall: If you want fast, professional repairs and great communication, Fix Auto is a solid choice. Just give your upholstery a quick once-over when you pick it up!
February 26, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Manchester East
Hi Samuel,
Thank you for taking the time to leave such a detailed review - it's genuinely appreciated. We're really pleased to hear you were happy with the speedy turnaround, the level of communication throughout, and most importantly the quality of repair. Getting your vehicle back to its original condition is always our main goal, so it's great to know we delivered on that.
We're also glad you noticed the extra touches like returning you car clean - although it sounds like our cleaning products got a little too comfortable on the seats and didn't quite leave when the were supposed to!😅 That's certainly not the standard we aim for, and we appreciate you pointing it out. We'll be feeding this back to the team to make sure more care is taken moving forward.
Thank you again for your kind words and honest feedback - it really does help us improve while also recognizing what we're doing right.
We hope to welcome you back in the future
(with a spotless interior next time!).
- The Fix Auto Manchester East Team 🚗
Fix Auto Manchester East
Obviously it’s never great to have to have gone to Fix Auto in the first place, of course it means a bump. Particularly it was my first bump i’ve had driving so I was a bit clueless on what to do and also what to expect. Fix Auto called me up sooner than expected (my insurance told me it would be within 48hrs, it was within 6 hours), from here communication was great. I work in the town centre and the guys at Fix Auto got in early upon both drop off and collection to assist me in getting to work on time, no questions asked they just offered! Communication through was absolutely great with email, text, and call updates over the few days my car was with them.
Would highly recommend Fix Auto Manchester East as I was put at ease through what could have been quite a stressful experience :)
February 19, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Manchester East
Thank you so much for your lovely review, Katie
We really appreciate you taking the time to share your experience, especially after your first accident - we know how stressful and uncertain that can feel. Its great to hear the team were able to contact you quickly, keep you well informed, and support you around your work schedule.
We always aim to make the process as smooth and reassuring as possible, so its brilliant to know you felt at ease throughout.
Thanks again for your recommendation - It genuinely means a lot to the team!
All the best,
The Fix Auto Manchester East Team 🚗
Brilliant I couldn’t be more happier my…
Brilliant I couldn’t be more happier my car looks brand new again thank you so much
February 25, 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Hi Kim,
We're so happy to hear that your car looks brand new again. We appreciate you taking the time to leave us this fantastic review.
Many Thanks
Ed Gore, Fix Auto Manchester East
Audi Smart Repair
From the inital check by Ed through to drop and repair, the team kept me fully upated, the car was repaired and back with me in the timeframe stated. The work was completed to a very high standard with and came with an Audi guarantee, highly recommended.
February 13, 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Thank you for your fantastic review.
We're really pleased to hear that from your initial check with Ed right through to completion, you felt fully informed and fully supported throughout the process. Delivering clear communication alongside high-quality repairs is something we take great pride in.
Its great to know your vehicle was returned within the agreed timeframe and to such a high standard. Your recommendation means a lot to the whole team.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
- The Fix Auto Manchester East Team 🚗
Reply from Fix Auto UK - Fix Auto Manchester East
Hi Hayley
Thank you for taking the time to write us such a lovey review, it's much appreciated by the team.
Many Thanks
Ed, Fix Auto Manchester East
Fixed the issue promptly
Fixed the issue promptly.
Car was well assessed and maintained.
February 13, 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Thank you so much for your review, Sriteja!
We're really glad we could get everything sorted quickly for you and that you felt your car was properly looked after. That's exactly the level of care we aim to give every customer.
We really appreciate you taking the time to share your experience, and we're here anytime you need us in the future.
- The Fix Auto Manchester East Team 🚗
Professional staff and service
Professional staff and service. High quality repairs and communication
February 13, 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Thank you, Ian , for your great feedback.
We're pleased to hear that you found both our team and service professional, and the quality of repairs and communication met your expectations. Delivering a high standard across both workmanship and customer care is something we take pride in.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
- The Fix Auto Manchester East Team 🚗
Efficient service
Efficient service, helpful staff. Kept me informed.
February 20, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Manchester East
Good Morning Mrs Temperley
Just wanted to write a quick note to thank you for your kind words and the five star review, it's much appreciated.
Many Thanks
Ed, Fix Auto Manchester East
Poor communication and rude and…
Poor communication and rude and aggressive management
The vehicle was recovered to this garage following on from a non fault accident
The engineer from the insurance provider and the garage disagreed relative to the course of action for the repair the garage failed to do the repair required meaning the vehicle had to be moved to a more competent facility to carry out the repair on my comprehensive insurance policy.
My advice based on my contact with this garage is to avoid them at all costs as the management who are new are rude and totally unprofessional
Further comment following on from the garages reply below
An absolutely hilarious reply from ed at fix auto and if you believe shouting at a customers parent and screaming is an appropriate way to do business then we wish you well for the future.
Your inspection is noted however it’s a poor show when an accident repair garage refuses to repair accident damaged vehicles and it’s really not for you to suggest in your reply or to comment how two contracting parties settle a contractual agreement. You are not a party to that contract in any way.
You failed in your part to do your job and at the same time provided extremely poor customer service which is the reason for the review. That is in no way a disingenuous review. Backpedaling on your part in response to the review is nothing but petty
An apology for the shouting would have perhaps been a more professional response especially as you didn’t even check if you were speaking to the right person before you launched into your threatening verbal attack.
And please also note the car was provided to the insured and policyholder who is an 18 year old and your member of staff on delivery told her to treat it as her own until hers was repaired which means she is able to drive it around as she would have done in her own vehicle but for a non fault accident.
Again I repeat the review the customer service is shocking the staff are rude and clearly do not wish to acknowledge or accept when things go wrong on their part.
And finally no you didn’t return my daughter’s vehicle to her today which is wholly inaccurate information on your part, I suspect so you can try and charge for storage for a vehicle your not storing? I’d suggest you stop posting inaccurate information in a public forum there is a clear paper chain and this is inaccurate recollection on the part of fix auto. Your conduct has been reported to the insurer who is the paying party with a clear timeline and details of the above poor customer service which does nothing but reflect on the uk wide business
Not under new management?
I’m fully aware of franchise manager Brian’s sudden passing which clearly has impacted on record keeping and phone skills of the staff as demonstrated above as you can’t even record correctly what’s happened at your end.
This clearly places you under new management within the east Manchester franchise.
February 19, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Manchester East
Good Afternoon Michelle
Thank you for taking the time to write us a review, we welcome all feedback even if not positive as it helps us improve.
Unfortunately, in this instance your account is somewhat disingenuous and, in several area, completely false.
After being notified by your accident management company of the accident we arranged with you a convenient time for us to collect your car. On inspection by one of our damage assessors, he noticed that it had been poorly repaired previously, which we referred to the insurance engineer on how they wished us to proceed. The engineer advised that due to the very poor condition of the car they would not authorize any repairs and the car should be returned to you and no work carried out. There was no disagreement and we were in total agreement with the engineer.
The car has not gone to another garage (competent or otherwise), as it will, in all likelihood, be dealt with on a cash in lieu of repairs basis. In fact, we delivered it back to your home address.
The issue at the heart of this is the refusal by yourself to return our courtesy car and your insistence that we could not have it back for several weeks, indeed you wanted your 18 year old daughter to take it away for a week’s holiday!
In all dealing with you we have acted politely and professionally and I feel that it was more the message that you did not like not the way it was delivered.
Happy to discuss this further should you wish.
I would also add that we are also not under new management.
Kind Regards
Ed, Fix Auto Manchester East
Van repair
Fix auto were very efficient from start to finish in dealing with my van repair. The office staff kept me informed of all stages and the repair is brilliant. My van has never been as clean!
February 18, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Manchester East
Good Morning
Just wanted to say thank you and we appreciate your 5-star review! It's great to hear that our team was efficient in handling your van repair and kept you informed.
Many Thanks
Ed, Fix Auto Manchester East
Ed Gore, Fix Auto UK
Friendly and work done without any…
Friendly and work done without any delays.
Felt less stressful
Good body work without causing any other damage. Overall felt good service.
Thank you
February 6, 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Hi Mrs Jossy,
Thank you for taking the time to leave us a review. We're really pleased to hear you found the team friendly and that the repairs were completed without delay, helping to make the whole experience less stressful for you.
Its great to know you were happy with the quality of service. We truly appreciate your feedback and hope we can assist you again in the future if needed.
Kind regards,
The Fix Auto Manchester East Team 🚗
A quality auto repair company
A quality auto repair company. Great communication and great quality of work.
February 13, 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Hi,
Thank you for your great feedback! We're delighted to hear that you were happy with both the communication and the quality of the work completed on your vehicle.
The team always aims to make the repair process as smooth as possible, so its great to know we delivered on that for you. Thanks again for choosing Fix Auto Manchester East - we really appreciate your support 🚗
After my van got hit I called into see…
After my van got hit I called into see the team at fix auto.
They walked me through the process. It was quick and easy and everyone was extremely helpful.
I was having issues with the fault drivers insurance. Within 24 they had called me and took over and the whole process was done within 10 days or so. From ordering parts to labour and paint!
Amazing team!
February 13, 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Hi Thomas,
Thank you for taking the time to share your experience with us. We're delighted to hear the team could step in quickly, help with the insurance process, and make everything as smooth and stress-free as possible after your van was hit.
Its great to know you were happy with the speed of the repair and the support you received throughout. We'll be sure to pass your kind comments on to the whole team.
Thanks again for choosing the Fix Auto Manchester East Team 🚗- we really appreciate your support
My car was collected quite quickly and…
My car was collected quite quickly and repaired within the time frame given. Excellent communication throughout. I collected my car in perfect condition and would highly recommend.
February 6, 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Hi Stacey,
Thank you so much for your lovely review! We're really glad everything went smoothly and that you were happy with both the collection service and the repairs. Its great to hear you got your car back in perfect condition.
We really appreciate your recommendation and hope we can help again in the future if you ever need us.
Thanks again from all the team at Fix Auto Manchester East 🚗
Superb communication from start to…
Superb communication from start to finish. Cannot recommend them enough.!
February 12, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Manchester East
Hi David,
Thank you for your fantastic review! We're really pleased to hear you were happy with communication throughout your repair - keeping our customers informed every step of the way is really important to us.
We truly appreciate your recommendation and hope to assist you again in the future if needed.
Kind regards
The Fix Auto Manchester East Team 🚗
Professional and efficient service…
My experience with Fix Auto Manchester East was brilliant from start to finish; from Lynn and the team in the office keeping me informed throughout the process and being really helpful,
To the body shop Team managing to repair my car back to showroom finish.
Overall I am really happy with my experience and would highly recommend Fix auto east Manchester for any repairs.
February 6, 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Hi Jamie,
Thank you very much for your fantastic 5-star review. We're delighted to hear that you had such a positive experience with us from start to finish. Its great to know the office team kept you well informed throughout and that our bodyshop team were able to return your car to showroom condition.
We really appreciate your recommendation and your kind words about the team. Thank you again for choosing Fix Auto Manchester East - we're always here if you need us in the future.
Kind regards
The Fix Auto Manchester East Team 🚗
Brilliant work performed
Brilliant work performed. Kept me informed from start to finish. Credit to the body shop lads. Can't fault this company. Hopefully I won't have to use them again but if I must it will be auto fix Oldham. Girls in reception were fantastic. Overall. I'm very pleased 😀
February 7, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Manchester East
Hi Ian,
Thank you for taking the time to leave us such a great review! We're really pleased to hear you were happy with the work that our team kept you informed throughout the repair process. We'll be sure to pass your kind comments on to both our bodyshop team and the reception - they'll really appreciate it.
We hope you don't need repairs again either, but if you ever do, we'll be happy to help. Thanks again for choosing Fix Auto Manchester East.
Kind regards
The Fix Auto Manchester East Team 🚗
Would definitely recommend.
The two ladies on reception were very friendly and helpful. I was kept informed of repair progress and the repair was completed to a high standard. My car was valeted inside and out and was handed back to me looking brand new.
February 5, 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Hi Sharon,
Thank you for your fantastic 5-star review! We're delighted to hear that you found our reception team friendly and helpful, and that you were kept informed throughout the repair process.
Its great to know you were happy with the repair quality and that your was returned to you looking like new - well be sure to pass your lovely comments on to the whole team.
Thank you for choosing Fix Auto Manchester East, and we hope we can assist you again in the future if needed.
Kind regards
The Fix Auto Manchester East Team 🚗
Excellent service.
Excellent service from start to finish. Reasonable price for repairs and the job done was outstanding.
Would highly recommend.
February 3, 2026
Reply from Fix Auto UK - Fix Auto Manchester East
Hi Evaldas,
Thank you for taking the time to leave us such a great review! We're delighted to hear you were happy with the service from start to finish and that you were pleased with both the repair quality and pricing.
Your recommendation really means a lot to the whole team. If you ever need us again, we'll be happy to help.
Kind regards,
The Fix Auto Manchester East Team 🚗
Excellent service
Excellent service! Staff really helpful. Updated me with progress and they explained the process of sorting out my repair and even sorted out return of my courtesy car for me. My car looks like new again!! Just a perfect experience!
February 3, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Manchester East
Hi Shazza
Just wanted to thank you for taking the time to write us such a great review, it’s much appreciated.
Many Thanks
Ed, Fix Auto Manchester East
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.