Fix Auto UK - Fix Auto Redhill Reviews 208

TrustScore 5 out of 5

4.8

17 Holmethorpe Avenue, RH1 2NB Redhill, Surrey, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Staff are friendly and very helpful. My small repair was fitted in speedily, and an excellent job done. Previously I had a crash repair done by them and it was so good I returned for help with this... See more

Rated 5 out of 5 stars

Great communications throughout with useful updates along the way. Excellent, friendly and helpful customer services. Fix Auto UK Redhill did a great job with repairing my car and it now looks as goo... See more

Company replied

Rated 5 out of 5 stars

We were unsure what kind of service we would receive having had to claim via our insurers after an accident. However, Auto Redhill made the whole thing very smooth and we were very impressed with thei... See more

Company replied

Rated 5 out of 5 stars

Very helpful and friendly. Popped in the other day to ask for advice about car damage, following a very minor accident. I wanted to know if it would be necessary to claim off insurance, or if it would... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Repair and Maintenance
  5. Car Service

Written by the company

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • 17 Holmethorpe Avenue, RH1 2NB, Redhill, Surrey, United Kingdom

  • 01737 769777

4.8

Excellent

TrustScore 5 out of 5

208 reviews

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1-star

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Rated 4 out of 5 stars

The false start was irritating with the…

The false start was irritating with the mobile people that then had tp cacnel due to loss of their location. After transferred to Redhill this went OK although 3 weeks for the small amount of damage surprised me. It was good that ypu were able to deliver car back to me when I needed this.

November 9, 2021
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Reply from Fix Auto UK - Fix Auto Redhill

Good Afternoon Mr Wardle, We are sorry to hear you had a bit of trouble before being referred to us. Although we are pleased you had a pleasant experience with us. All the best, The Fix Auto Redhill Team.

Rated 5 out of 5 stars

Excellent response from all the staff…

Excellent response from all the staff at Fix Auto UK, a special mention for Jenny who arranged an automatic courtesy car at short notice.
The Auris was collected and the courtesy dropped off at the same time by a very courteous driver, on completion of vehicle I found it to be nice and clean.

Thank you
Regards
Roger White

November 8, 2021
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Reply from Fix Auto UK - Fix Auto Redhill

Good Morning Mr White,

Thank you so much for taking your time to leave us such a lovely review. We are pleased you had a great experience with us.

All the best,

Fix Auto Redhill

Rated 4 out of 5 stars

Quality control need’s improving

Quality control need’s improving. Underside of bonnet left rough but was rectified straight away.

November 6, 2021
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Reply from Fix Auto UK - Fix Auto Redhill

Thank you for taking your time to leave us review! We have passed on your feedback to the res of the team. All the best, Fix Auto Redhill

Rated 5 out of 5 stars

Volvo repair

I have to say from start to finish my experience with Fix Auto Redhill was superb. I was referred to them by my insurance company and after a quick search online I found extremely positive reviews which gave me the confidence it was the right place to go. The repair took a little longer than expected, but I was kept informed throughout and had a very nice little loan car to get me around whilst they had mine. I cannot fault the repair, it really is as good as new. I hope not to have to use their services too often but would highly recommend them.

October 15, 2021
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Reply from Fix Auto UK - Fix Auto Redhill

Thank you for taking your time to leave us review Mr King! We are pleased you had a great experience with us, we shall pass your feedback onto he rest of the team. Many thanks, Fix Auto Redhill

Rated 5 out of 5 stars

Super 5 star service from start to finish

Super 5 star service from start to finish. Everyone I spoke with or met were so friendly. No stress at all and everything done as they promised. Thanks guys.

October 15, 2021
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Reply from Fix Auto UK - Fix Auto Redhill

Thank you for taking your time to leave us review Lisa! We are pleased you had a great experience with us. Many thanks, Fix Auto Redhill

Rated 2 out of 5 stars

Not happy with the experience

I was told it would only take one week as the repair wasn’t bad. It finally came back three weeks later. The car came back with eight more miles on the clock it also came back with no front fog lights working and then to top it off, the car was delivered dirty and dusty all over the roof of my Range Rover. I suppose we only clean what we can see in the fix auto eyes.

October 2, 2021
Unprompted review
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Reply from Fix Auto UK - Fix Auto Redhill

Good Afternoon Mr Hole, Thank you for taking your time to leave us your feedback. We apologise we did not meet your expectations, as you can see from all our previous reviews, this is not our usual customer journey and we can only apologise again for this. Unfortunately, due to the damage being greater then what was portrayed in the images we first received, this did lead to us to having to go back to the insurance company twice meaning these delays occurred. Thank you for coming back into us so we could resolve these issues for you. All the best, The Fix Auto Redhill Team.

Rated 5 out of 5 stars

A Class service **

Thank you guys so much for my repair.
Can highly recommend Fix auto Redhill! From picking my vehicle up to drop off.
Its a breath of fresh air to have such lovely girls Holly and Jenny on the end of the phone, keeping you updated.
Well done Fix Auto Redhill

October 1, 2021
Unprompted review
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Reply from Fix Auto UK - Fix Auto Redhill

Thank you so much for taking your time to leave us such an lovely review Ms Maselli. We are please you have had a great experience with us. Many thanks, Fix Auto Redhill

Rated 5 out of 5 stars
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Reply from Fix Auto UK - Fix Auto Redhill

Good Morning Mr Edwards, Thank you so much for taking the time to leave us such a great review, we are pleased you had a great experience with us. All the best, Fix Auto Redhill.

Rated 5 out of 5 stars

I am happy to recommend Fix Auto

I am happy to recommend Fix Auto

Whole process was very smooth and efficient from delivery of courtesy car while my car was under repair, to keeping me informed as to progress. All staff I met were friendly and happy to help.

My car was returned to me fully repaired faster than expected.

September 23, 2021
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Reply from Fix Auto UK - Fix Auto Redhill

Thank you so much for taking your time to leave us such a glowing review Mr & Mrs Puttick. We are so pleased you had a great experience with us. All the best, The Fix Auto Redhill Team.

Rated 5 out of 5 stars

Courteous and friendly staff.

Courteous and friendly staff.
Very professional

September 17, 2021
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Reply from Fix Auto UK - Fix Auto Redhill

Good Afternoon Dr Green, Thank you for taking your time to leave us a glowing review. We are pleased you had a great experience with us. Many thanks, All the Fix Auto Redhill Team.

Rated 5 out of 5 stars

Great communication

Great communication, great service provided in picking up and delivering car and courtesy car.
Repairs exemplary.
Extremely happy with everything provided.
Many thanks.

September 14, 2021
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Reply from Fix Auto UK - Fix Auto Redhill

Good Afternoon Mr Giles, Thank you for taking your time to leave us a lovely review. We are pleased you had a great experience with us. Many thanks, All the Fix Auto Redhill Team.

Rated 5 out of 5 stars

Reattach loose bumper

Initial contact was with Holly on reception and she gave a very good first impression from the minute she answered the phone, professional and friendly. Having spoken to her I took the car to Fix Auto and Kevin came out to assess the damage. He was also friendly and on checking the damage he was able to reattach the bumper making it more secure with the advice for me to check that it wasn't working loose again over time and if it was to give him a call. To my surprise no payment was requested. Based on my experience today I would have no hesitation in using and recommending Fix Auto in the future. My impression is that the service and friendly attitude of Kevin and Holly would echoed by any of the team so standards would be consistent. Thank you both.

September 13, 2021
Unprompted review
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Reply from Fix Auto UK - Fix Auto Redhill

Good Afternoon Rebecca, thank you so much for leaving such a lovely review. We are so pleased you had a great experience with us! Many thanks, Fix Auto Redhill

Rated 5 out of 5 stars

Excellent repair

Excellent repair, far better than I expected. Excellent customer service: kept informed throughout the repair.

September 9, 2021
Unprompted review
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Reply from Fix Auto UK - Fix Auto Redhill

Good Afternoon Mr Crossley, thank you so much for leaving such a lovely review. We are so pleased you had a great experience with us and are happy with your repairs! Many thanks, Fix Auto Redhill

Rated 5 out of 5 stars

Communication excellent from start to…

Communication excellent from start to finish, very impressed and many thanks to Jenny on reception, a huge credit to your company

September 5, 2021
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Reply from Fix Auto UK - Fix Auto Redhill

Good Afternoon Ms Melbourne, thank you so much for leaving such a lovely review. We are so pleased you had a great experience with us. We shall pass your feedback onto Jenny. Many thanks, Fix Auto Redhill

Rated 5 out of 5 stars

Brilliant through out

Brilliant through out, kept me informed all the way through the process, 5 star in every way

September 3, 2021
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Reply from Fix Auto UK - Fix Auto Redhill

Good Afternoon Warren, thank you so much for taking your time to leave us a review! All the best, All the Fix Auto Redhill Team!

Rated 5 out of 5 stars

Excellent communication throughout

Excellent communication throughout, excellent standard of repair and courtesy car given. Very fast repair as well. Highly recommended!

August 27, 2021
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Reply from Fix Auto UK - Fix Auto Redhill

Thank you for taking your time to leave us a great review Ms Gallagher! We are pleased you had a great experience with us!

Many thanks,

All the Fix Auto Redhill Team

Rated 5 out of 5 stars

Professional and excellent job…

Professional and excellent job completed, with great communication and manners

Very pleased

August 26, 2021
Unprompted review
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Reply from Fix Auto UK - Fix Auto Redhill

Thank you for taking your time to leave us a great review Mr Parsons! We are pleased you had a great experience with us!

Many thanks,

All the Fix Auto Redhill Team

Rated 5 out of 5 stars

Body and paint repair of my car

The body and paint repair of my car was good . Some companies would only accept a big repair , whereas the fix auto Redhill no matter how small or big the damage of the car as long as they can repair it then they will accept the service . They have a quality service after the repair of my car for they put a nice air fragrance inside my car . I will recommend this company to my friends and relatives if they need a repair for their car .

August 23, 2021
Unprompted review
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Reply from Fix Auto UK - Fix Auto Redhill

Good Morning Mr Purlas,

Thank you for taking your time to leave a lovely review. We are pleased you had a great experience with us.

Many thanks,

All the Fix Auto Redhill Team

Rated 5 out of 5 stars

Excellent service and communication

Excellent service and communication. Great repair, cant fault them

August 21, 2021
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Reply from Fix Auto UK - Fix Auto Redhill

Good Morning Ms Barnes, Thank you for taking your time to leave us such a lovely review. Many thanks, The Fix Auto Redhill Team

Rated 5 out of 5 stars

Great service and full communication…

Great service and full communication throughout the whole process of my car repair. An added touch was a full valet of the car.

August 20, 2021
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Reply from Fix Auto UK - Fix Auto Redhill

Good Morning Mr Patel, Thank you for taking your time to leave us a review! We are pleased you had a great experience with us. Many thanks, The Fix Auto Redhill Team

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