Due to the accident my car had to be repaired. Insurance company pointed Fix Auto as approved repair centre. Staff from Fix auto contacted me organised pick up the car and kept me informed on repair p... See more
Company replied
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See what reviewers are saying
Excellent service, kept me informed throughout my repair. Car came back to me good as new and the staff are all friendly and helpful. Totally recommend.
After having a non fault accident I was nervous about having to deal with my car repair however from the minute Fix Auto Rochester took my car the whole process has been quick, seamless and stress fre... See more
Company replied
The work was quick and well done. Would have given 5 stars but only gave 4 because my preference for a replacement vehicle was automatic, but was only given a manual. However I'm very pleased with... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Main Road, Chattenden, ME3 8LL, Rochester, Kent, United Kingdom
- 01634 253211
4.7
Excellent
497 reviews
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Excellent service
Excellent service, kept me informed throughout my repair. Car came back to me good as new and the staff are all friendly and helpful. Totally recommend.
May 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very convinient.
Due to the accident my car had to be repaired. Insurance company pointed Fix Auto as approved repair centre. Staff from Fix auto contacted me organised pick up the car and kept me informed on repair progress, when car was fixed they contacted me and organised drop off. Car was repaired to high standard.
May 15, 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Very Pleased so far with the results
Very Pleased so far with the results. Got a call to say that they were coming to pick up my vehicle for repairs and the same on return. staff in and out of the office very courteous.
May 15, 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
The repair was good,but the length of…
The repair was good,but the length of time it took was too long
May 7, 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. In regard to the length of repairs, unfortunately, we are at the mercy of the parts suppliers and as you are aware, 1 of the parts took a lot longer than the others to arrive. Thank you again, from all the team @ Fix Auto Rochester.
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Very helpful staff a professional job…
Very helpful staff a professional job would not hesitate to recommend
May 1, 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Very good service
May 7, 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
The work was quick and well done.
The work was quick and well done.
Would have given 5 stars but only gave 4 because my preference for a replacement vehicle was automatic, but was only given a manual.
However I'm very pleased with the service
April 29, 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Brilliant Experience …
Excellent service and great customer service. Really friendly and helpful.
April 24, 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Great home pick-up and delivery…
Great home pick-up and delivery service. Totally on point. Small stone chip like chip on repaired bumper but trust me that doesn't make a difference to my review. Everyone was great to deal with. Perfect customer service.
April 30, 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Super easy from start to finish with no…
Super easy from start to finish with no inconvenience to me at all.
April 28, 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Extremely poor service
Extremely poor service. My insurance company sent my car to them for bodywork repairs, but it was returned with a damaged internal screen. I’ve since been quoted £6,000 by the manufacturer for a replacement. They refused to accept responsibility for the damage, leaving me out of pocket.
While the original repair work and communication were good, the overall experience has been overshadowed by this issue. I’m now facing a larger bill than the initial repair, which is completely unacceptable. I would strongly advise against using this company.
February 28, 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Rochester
We're sorry this experience has left you feeling let down, that's never the outcome we want for any of our customers.
We're glad to hear the repair work and communication throughout the process met your expectations.
We looked into this thoroughly, reviewing all the evidence alongside everyone involved. Based on what we found, we weren't able to link the screen issue to the repair itself, which is why we couldn't accept responsibility and your insurer dismissed the complaint against us. We understand this outcome will feel frustrating, but we take every customer concern seriously and investigate each case seriously before reaching a decision.
Thank you for taking the time to share your feedback, even when the outcome wasn't the one you were hoping for.
Car repair
The repair is of an excellent standard and the updates were very good. Thank you. I would with no hesitation recommend Fix Auto to anyone for there repair.
April 22, 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Very professional
Very professional, handy delivery service and thank you for cleaning my car as well!
April 13, 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Vehicle pick up and delivery
Vehicle pick up and delivery, and I was kept updated of progress. The vehicle was washed and hovered before delivery. Cant fault the service I received.
April 10, 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Excellent bodywork, but questionable security policies
I recently used AutoFix for bodywork repairs and had a largely positive experience regarding the craftsmanship, though I have significant concerns regarding their vehicle security protocols.
The Pros:
The entire logistical process was seamless. They provided a door-to-door service, picking up my vehicle and dropping off a courtesy car, then reversing the process eleven days later once the repairs were complete. The staff members were polite, helpful, and ensured everything went according to plan.
As for the repair itself, the repairs to the bodywork are nearly invisible. The only minor blemish is a small piece of debris caught under the door edge protection tape, which creates a slight bubble, but otherwise, the finish is excellent.
The Cons:
Unfortunately, the presentation of the car upon return was disappointing. It was returned covered in a thick layer of dust—enough that I could write my name in it. Additionally, there were lines of cream-colored polishing paste left along the door edge protection tape on two doors, which I had to carefully buff off myself.
Major Security Concern: Tracker Deactivation
The most concerning aspect of the service is a garage policy that I was not informed of beforehand: drivers disable factory-installed trackers during transit and throughout the repair period.
I only discovered this because my manufacturer’s app kept alerting me to open and unlocked doors. Upon checking the app to turn off notifications, I realized the GPS location still showed the car parked at my house, despite it being at the workshop several miles away. The garage disables the tracker before driving the car away and does not reactivate it until the car is returned to the owner.
I can find no legitimate reason why a repair center would need to disable a customer's security tracker, especially while employees are going to be driving it.
Final Verdict:
While the repair quality is high, the lack of transparency regarding the tracker is suspicious. If you choose to use AutoFix, I strongly recommend:
1. Recording your mileage accurately before pick-up.
2. Placing a hidden secondary tracker (like an AirTag) in the vehicle.
3. Confirming their security policies in writing.
It is a shame that a "painless" service was overshadowed by such an unusual and unexplained privacy policy.
April 10, 2026
Reply from Fix Auto UK - Fix Auto Rochester
Dear Mr Cragg, we're sorry you think we have not given you the service you think you deserve, but as we have proved from the evidence you gave us, we were not in possession of your vehicle for the journeys you have queried as they were before and after we collected or dropped your vehicle back to you. We have also proved the inaccuracies with your other statements, such as disabling your tracker which we did not do.
Therefore we respectfully request you either remove these comments or take down the review entirely, as some of your comments are at best false and most likely libellous and defamatory, which may result in us looking to take legal action against you should there be any detrimental effect on us due to your comments.
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
After having a non fault accident I was…
After having a non fault accident I was nervous about having to deal with my car repair however from the minute Fix Auto Rochester took my car the whole process has been quick, seamless and stress free. Never was I left wondering what was going on with my car as I was always kept informed and up to date. A special thank you to mark, the driver and Stewart the mechanic who really made me feel like my car was in the right hands.
March 24, 2026
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Reply from Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
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